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It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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This episode goes off the beaten path just a tad. Instead of talking directly about UX and some of its inner workings, Darren shares his TED Talk from 2021. In this slightly biographical set, Darren talks about the importance of subscribing to excellence and the associated benefits. Enjoy!
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