It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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The World of UX, Episode 291: The Difference Between Experience Maps & Journey Maps (From 97 Things)
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This week, Darren shares his appearance on the 97 Things Podcast, where he talked about his chapter from the book "97 Things Every UX Practitioner Should Know." Check it out!
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292 episodes