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Multitasking is the dispatcher’s superpower — but even superheroes have limits. In this episode of TiPS: Today in Public Safety, Fletch explores how eye-tracking technology, already used in aviation, surgery, and even gaming, could help sharpen focus in 9-1-1 dispatch centers.

We’ll cover:

  • What eye-tracking is and how it works
  • How it could improve dispatcher workstation design, training, and wellness monitoring
  • The balance between benefits (better focus, fewer missed cues) and concerns (privacy, cost, “Big Brother” vibes)
  • A look into the future: AI + eye-tracking consoles that adapt in real time

Distraction in a PSAP isn’t just inconvenient — it’s dangerous. Could eye-tracking be the tool that keeps attention sharp when it matters most?

👉 Subscribe for more episodes of TiPS: Today in Public Safety at 911tips.com

#911 #NG911 #Dispatcher #PublicSafety #EyeTracking

REMEMBER : NEW EPISODES are published each week on Monday, Wednesday, and Friday morning - usually around 8AM on"Fletch's LinkedIn page [ https://www.linkedin.com/in/fletch911/ ]
For Fletch's Blogs, see his Wordpress Site at [ http://Fletch.TV ]
and you can follow him on Social Media (such as X) @Fletch911
For NG911 Consulting Services - you can reach Fletch through Fletch 911, LLC at http://Fletch911.com
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