In this episode of Training That Works, Rustin Schroeder talks with Daniel Metcalf about how one failed training changed everything. Daniel shares the story of standing in front of a team that didn’t learn, didn’t engage, and didn’t change and how that moment forced him to rebuild his entire approach. What he discovered about data, behavior, and follow-through turned his next rollout into a company-wide success.

He explains the simple rhythm that keeps teams performing long after the training ends and why most leaders miss the signals that show whether their programs are actually working. There’s a turning point where Daniel connects one overlooked metric to breakthrough results, and it’s the kind of insight that changes how you design every session that follows. If you’ve ever wondered how to turn training into proof of performance, you’ll want to hear what happened next.

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