Negative comments are inevitable on social media—but how you handle them can make or break your brand. In this episode of Untamed Social, Tiecen Payne and Jess Boozel dive into the wild world of comment moderation.

From dealing with harsh criticism to managing client expectations, we break down the do’s and don’ts of responding to negativity. Should you delete comments? Engage in debate? Let them ride for the algorithm boost? We’ve seen it all, and we’re sharing the strategies that work.

We also get real about the emotional toll of handling backlash daily and why having a process in place is essential for social media managers and brands alike.

Tune in for practical insights, battle-tested advice, and a few stories that might just make you rethink how you approach your own comment section.

🎧 Listen now and take control of your online conversations.