This is THE podcast for you as a Customer Experience Leader. To learn where to spice up your CX leadership. Listen to CX colleague’s, thoughtleaders and of course your host Nienke Bloem. She has educated and spoken with CX Leaders all around the globe, is a Recognized Training provider with the CXPA and knows how to make CX work! Honest, fun and always with a practical twist to help you become an even better CX leader.
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CCXP Podcasts
How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions from overwhelmed leaders! Let's turn ideas into ACTION! From company culture to employee experience (EX) to customer service, Jeannie wants to help you demystify the process for enriching the customer experience. With over 20 years investigating the best and worst in CX, this international keynote speaker has heard it all... and now she's here t ...
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Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About G ...
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Welcome to The Breakroom! Staff and friends of the New Rockstars Network dive into the latest news and releases from Marvel, Star Wars, DC, and the other nerdy film, TV, and streaming properties that everyone can't stop talking about! Recorded live from our "actual break room", each show is full of smart insight and chaotic comedic energy. For advertising opportunities please email [email protected] We want to make the podcast even better, help us learn how we can: https://b ...
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ComicManía con Carlos Joey Moisés y Mena Vox. Videos en YouTube: ComicManiaMx1. @ComicManiaMx en todas las redes sociales. Email: [email protected]
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Sure, you like anime. But do you KNOW what's happening in the anime world? Go beyond your current watchlist and discover all there is to enjoy with your friends at Crunchyroll. Each week, we’ll dig into the latest anime headlines, examine our favorite shows, chat with guest stars, and explore how anime affects everything. The Anime Effect is brought to you by Crunchyroll and Sony Music Entertainment. To bring your brand to life in this podcast, email [email protected].
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Behind the Action of Solo Leveling Season 2 (from CCXP Mexico '25) | The Anime Effect #69
20:10
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20:10The Solo Leveling Animation Producer Atsushi Kaneko and Action Director Yoshihiro Kanno are answering OUR questions today on The Anime Effect. They share how they navigated the adaptation process, what the fan response has meant to them, and their hopes for the future of Solo Leveling. Have a question for The Anime Effect? Ask it here. To bring you…
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By Carlos Joey Moises
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New Fantastic Four Footage and other CCXP Headlines!
49:18
49:18
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49:18Go to https://www.hims.com/breakroom to start treating your ED today! Brand new Fantastic Four Footage? Gen V Season 2 Release date? Join Brandon, Zach, and John as they go over (mostly) everything that was announced and showcased at CCXP Mexico this past weekend! Subscribe: https://newrockstars.link/BR-Sub Follow us on twitch! http://twitch.tv/br…
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Do You Keep Some Anime A Secret? | The Anime Effect NEWS
41:57
41:57
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41:57Hosts Nicholas Friedman, LeAlec Murray, and Leah President are talking about PANTY & STOCKING with GARTERBELT’s imminent return, The Eminence in Shadow joining Isekai Quartet Season 3, the latest My Hero Academia trailer for the FINAL season, and more. Then, hosts reveal their top video game franchises and if they keep any anime on their watchlists…
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The Customer Experience World Games 2025 with Thulani Ncube
9:27
9:27
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9:27The CX Goalkeeper Podcast joins the Customer Experience World Games 2025. With the incredible honor of interviewing captains, vice-captains, judges, and friends of the CXWG 2025. These are brief interviews that share the experiences of outstanding individuals who help charities improve. Customer Experience professionals worldwide come together to s…
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Customer experience failures often illuminate the path to real transformation. In this episode, we explore how common CX missteps—from disconnected tools and siloed teams to unused customer data—can undermine trust and stall growth. The pandemic exposed just how fragile customer loyalty can be. Brands like Peloton had to pivot quickly as expectatio…
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Are BIG Theater Comedies BACK?! - Trailer Trawl
46:03
46:03
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46:03Recently there seems to be a big resurgence of classic slapstick and parody comedies. Will these make a strong come back to the main stream or peter out once again? Join Brandon, Zach, and Jess as they talk about all this and more on Today's Trailer Trawl! Subscribe: https://newrockstars.link/BR-Sub Follow us on twitch! http://twitch.tv/breakroomn…
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James Gunn Talks DCU Batman & Other Headlines!
1:04:31
1:04:31
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1:04:31James Gunn recently did an extensive interview with the Rolling Stone sharing his thoughts on his journey and the future of the DCU. Join Brandon, John, and Gina as they go over all this and more in today's Headline Show Subscribe: https://newrockstars.link/BR-Sub Follow us on twitch! http://twitch.tv/breakroomnr Check out our merch! http://www.Ne…
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#55 Talking B2B CX with Adam Dorrell from CustomerGauge
41:54
41:54
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41:54Welcome back to CX Leadership Talks! In a refreshing role reversal, today Nienke Bloem - your host - takes the guest seat, joining host Adam Dorrell for a conversation you don’t want to miss. Known for her infectious energy and practical approach to driving real change, Nienke opens up about what it really means to “spice up” customer experience - …
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Revisited: Unleashing the Power of Experience Management
32:07
32:07
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32:07In collaboration with CCW Europe Summit 2025 CCW Europe Summit 2025 unites CX pioneers to solve today’s challenges and shape tomorrow’s solutions. Dive into next-gen AI, journey redesign, and customer-centric growth with leaders from Google, Nestlé, Ryanair, and more. Spot are limited! Join the event join the movement: Use the discount code CXGOALK…
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Is the FIRST Anime Adaptation Always the Best? (ft. Purity Ring) | The Anime Effect #68
39:22
39:22
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39:22MJ and Corin Roddick from the band Purity Ring are here to share why they love Frieren: Beyond Journey's End, how anime impacts their music, manifest an anime OP or ED, and to reveal why they prefer the original Fullmetal Alchemist over Fullmetal Alchemist: Brotherhood. Have a question for The Anime Effect? Ask it here. To bring your brand to life …
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The BEST MCU PHASE Trailers RANKED! (2016-2019)
56:23
56:23
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56:23People often say that Phase 3 is the best phase in the MCU. Now does that mean it has the best trailers as well? Join Zach, Brandon, Gina, and John as they decide where in the tierlist the first official trailers should be ranked in today's show of the Breakroom Subscribe: https://newrockstars.link/BR-Sub Follow us on twitch! http://twitch.tv/brea…
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Yapping About Digimon and Our Very First MERCH?! | The Anime Effect NEWS
47:45
47:45
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47:45Hosts Nicholas Friedman, LeAlec Murray, and Leah President are STOKED for Anime Expo 2025, and once you here about all these scheduled panels and premieres, you will be, too! We’re also talking about our favorite announcements out of PlayStation’s State of Play 2025, the upcoming Nyaight of the Living Cat anime, the Given The Double Album: Hiiragi …
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By Carlos Joey Moises
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The Customer Experience World Games 2025 with Neal Topf
9:39
9:39
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9:39The CX Goalkeeper Podcast joins the Customer Experience World Games 2025. With the incredible honor of interviewing captains, vice-captains, judges, and friends of the CXWG 2025. These are brief interviews that share the experiences of outstanding individuals who help charities improve. Customer Experience professionals worldwide come together to s…
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Are you keeping pace with what your customers really expect? Customer behaviors—where they abandon journeys, which tools they use, and how they move between channels—reveal critical, unspoken expectations. Your competition isn’t just your industry; it’s every standout experience your customers have elsewhere. AI holds powerful potential—but not as …
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Is Chris Evans LYING?! Plus New Superman Footage and More Headlines!
1:14:36
1:14:36
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1:14:36We paired up with Kinda Fit Kinda Fat for a new Superman-inspired tee! Get one for yourself at https://www.kindafitkindafat.com Is Chris Evans LYING about NOT being in Doomsday? NEW Superman footage? Join Brandon, Zach and Gina as they go over all this and more in today's Headline Show Subscribe: https://newrockstars.link/BR-Sub Follow us on twitc…
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Governance for CX Success: Uniting Teams and Tech for Seamless Collaboration
20:55
20:55
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20:55In collaboration with CCW Europe Summit 2025: CCW Europe Summit 2025 unites CX pioneers to solve today’s challenges and shape tomorrow’s solutions. Dive into next-gen AI, journey redesign, and customer-centric growth with leaders from Google, Nestlé, Ryanair, and more. Spot are limited! Join the event join the movement: Use the discount code CXGOAL…
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David Dastmalchian is READY to Be Mr. 3 in One Piece | The Anime Effect Episode #67
34:03
34:03
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34:03David Dastmalchian is BACK to share all he is allowed to disclose about taking on the role of Mr. 3 in the live action One Piece (we even get a preview of Mr. 3’s voice!), all the other anime roles he wants (can we also help him manifest these?!), everything he thought about the newest Black Butler arcs, his new show Murderbot, and so much more! Ha…
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TRAILER TRAWL FRIDAY! Fantastic Four, Alien: Earth, Wicked: For Good and More!
1:01:27
1:01:27
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1:01:27There were SO MANY NEW Trailers that released this week that wedidn't have the time to go over on monday and tuesday. So join Zach,Brandon, and Gina as they watch some of the other big trailers that they may have missed! Go to https://www.hims.com/breakroom to start treating your ED today! Subscribe:https://newrockstars.link/BR-Sub Follow us on t…
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Oops, All Boys Pt. 2: Nick and Alex Fight Over Tony Tony Chopper | The Anime Effect NEWS
54:32
54:32
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54:32Hosts Nicholas Friedman, LeAlec Murray, and Alex Lebl are here to talk about all the updates we got out of CCXP Mexico (calling all My Dress-Up Darling and Rent-a-Girlfriend fans!), plus Hideo Kojima and Megan Thee Stallion’s anime ventures, our reaction to the live action One Piece Tony Tony Chopper, and more. Then, hosts recommend Isekai titles f…
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What happens when we recognize employees as multi-dimensional humans instead of just job titles? The results can transform both customer and employee experience in powerful ways. In this CX Pulse Check, John Garrett, author of What's Your And?, shares how companies that invest in employee experience see powerful returns—like 28% revenue growth and …
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Netflix 2025 Slate! Squid Game, Stranger Things and MORE!
50:43
50:43
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50:43Go to https://www.hims.com/breakroom to start treating your ED today! Stranger Things FINALLY Ending? Another Knives Out Mystery? And Guillermo Del Toro's take on Frankenstein! Join Brandon, Zach, and John as they go over (mostly) everything that was announced and showcased at Netflix's Tudum this past weekend! Subscribe: https://newrockstars.link…
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#54 The CX Boomerang: How to make customers come back for more
49:27
49:27
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49:27Welcome to a fresh episode of CX Leadership Talks, hosted by Nienke Bloem - the international customer experience expert known for her practical wisdom and signature blue dress! In this special “back to basics” episode, Nienke dives deep into the essentials of making your customers come back for more. You’ll get an insider’s look at her new CX Boom…
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The Future of Aged Care: How Ohana is Changing Home Healthcare
31:52
31:52
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31:52This episode is a powerful conversation with Peter Nicholson about transforming home healthcare through Ohana. Discover how his personal mission and professional background are creating real change in aged care, training caregivers with purpose, and helping older adults live with dignity. About the Guest Peter Nicholson is Managing Director of ALTK…
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The BIGGEST Winners and Moments of Anime Awards 2025 | The Anime Effect Episode #66
49:45
49:45
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49:45Hosts Nicholas Friedman, LeAlec Murray, and Leah President are breaking down their favorite moments and winners from the 2025 Anime Awards like Solo Leveling taking home Anime of the Year and more awards, Kacey Musgraves’s Sailor Moon cosplay, all the new categories this year, and so much more. Anime Awards 2025 Winners: Anime of the Year and Full …
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UNIVERSAL EPIC UNIVERSE REVIEW: Is It Worth It?
1:45:29
1:45:29
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1:45:29Join Brandon and Erik as they answer all your questions about Universal's Epic Universe and anything else you might be curious about on today's episode of The Breakroom! From the same team that brought you New Rockstars and The Deep Dive, it's The Breakroom! Covering all of the nerdy news you need to know, plus exclusive interviews, after shows, an…
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By Carlos Joey Moises
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JUJUTSU KAISEN Baseball Episode IRL?! | The Anime Effect NEWS
45:05
45:05
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45:05Hosts Nicholas Friedman, LeAlec Murray, and Leah President are waiting to talk all about the 2025 Anime Awards until Friday, so we get to discuss what we know about Re:ZERO -Starting Life in Another World- season 4, how Laid-Back Camp is celebrating its 10th anniversary, another major league baseball anime theme night happening this summer, and of …
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THE LAST OF US Season 2 Finale! Review & Q&A
1:06:22
1:06:22
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1:06:22It’ll be another 2.5 years until we can complain about Season 3, so we’re getting all of our TLOU gripes out now! What did you think? Did everyone do the best they could for season 2? Was following up season 1 always going to be a gargantuan task? Join Zach, Gina, and John as they talk about all this and more on Today’s Aftershow! Learn more about …
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There's a world of opportunity waiting for marketing professionals looking to pivot into customer experience. In this episode, we tackle a timely question from a recent graduate wondering how to leverage his marketing background to break into CX. Marketing and customer experience share significant DNA - both focus on understanding customers, buildi…
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Hulk in Spider-Man Brand New Day? and Other Headlines!
1:03:54
1:03:54
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1:03:54Hulk is rumored to be in Spider-man Brand New Day as a VILLAIN? But so was Mr. Negative! Join Jess, Zach, and Gina as they talk about Spider-man Brand New Day, upcoming shows, and more on today’s Headline show! From the same team that brought you New Rockstars and The Deep Dive, it's The Breakroom! Covering all of the nerdy news you need to know, p…
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Revisited: Never Lose an Employee Again with Joey Coleman
34:47
34:47
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34:47We are revisiting one of the most downloaded episodes of the CX Goalkeeper Podcast; we were joined by Joey Coleman, an expert in customer experience and the author of "Never Lose an Employee Again." This insightful discussion peeled back the layers of employee experience, its impact on customer experience, and how businesses can excel in both. Top …
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Mori Calliope of hololive Wants YOUR Soul! And to Share Her Anime Faves | The Anime Effect Episode #65
38:10
38:10
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38:10The Rapping Reaper, the Grim Reaper’s first apprentice, the collector of souls Mori Calliope is HERE! She’s sharing about her hololive journey, the anime she’d kill to write a song for, and she even reveals whose team she’s on: Kendrick or Drake! Listen in to learn all this and more only on The Anime Effect! Have a question for The Anime Effect? As…
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The BEST and WORST Marvel Trailers RANKED (2008-2015)
1:28:36
1:28:36
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1:28:36Remember MCU Phase 1 - 2? I member. Member how good that era of marvel films was? I remember. Well join Zach, Gina, and John as they try to remember and rank all of the FIRST official trailers for Phase 1-2 Marvel Films! Watch all the Phase 1 - 2 Trailer 1's here:https://www.youtube.com/playlist?list=PLeyrFlUreHXXyS1_dTGS6nD6VhFzDlMpP Make your own…
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We NEED More Cute Boys Doing Cute Things…Anime | The Anime Effect NEWS
42:13
42:13
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42:13Hosts Nicholas Friedman, LeAlec Murray, and Leah President are having a blast from the past discussing an update from Kingdom Hearts IV, and they’re sharing the latest from the Rascal Does Not Dream of Santa Claus anime, the anime nominees at the 2025 Astra Awards, the latest award The Anime Effect received(!), the return of Death Note: The Musical…
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By Carlos Joey Moises
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Take advantage of Ridge’s Memorial Day Sale and get UP TO 40% Off right now by going to https://www.Ridge.com/BREAKROOM #Ridgepod Upgrade your daily routine with Vessi. Shop now at https://vessi.com/BREAKROOM and simplify your step. Embrace comfort and get 15% off your first purchase at checkout! Upgrade your sleep with Miracle Made! Go to https://…
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What truly creates an exceptional employee experience? The answer goes far beyond competitive compensation and trendy office perks. Employee and customer experiences are inextricably linked - you simply cannot separate these two crucial elements of business success. When employees feel valued, aligned with purpose, and empowered to make decisions, …
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Casting RUMORS for XMEN and SPIDERMAN and Other Headlines!
56:48
56:48
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56:48Take advantage of Ridge’s Memorial Day Sale and get UP TO 40% Off right now by going to https://www.Ridge.com/BREAKROOM #RidgepodUpgrade your daily routine with Vessi. Shop now at https://vessi.com/BREAKROOM and simplify your step. Embrace comfort and get 15% off your first purchase at checkout!Upgrade your sleep with Miracle Made! Go to https://tr…
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#53 AI stole my book (and turned it into a podcast)
22:42
22:42
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22:42You’re probably expecting to hear Nienke’s familiar voice in this episode - but not today. Surprise! This episode was not recorded by Nienke. In fact… it wasn’t recorded by a human at all. While Nienke was in Singapore, diving deep into all things Artificial Intelligence - from chatbots to content creation, from productivity boosters to playful cre…
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YOU ARE THE BOSS: BECOME THE MANAGER YOU WANT TO BE
21:17
21:17
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21:17Are you truly the leader you want to be—or just reacting under pressure? In this powerful episode, Sabina Nawaz shares hard-earned insights from decades of coaching CEOs and writing her new book, You Are the Boss. Discover how to navigate leadership challenges and lead with intention, clarity, and care. About the Guest Sabina Nawaz is an elite exec…
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J-Pop Star Ado Started With a 3DS and a Dream | The Anime Effect Episode #64
25:23
25:23
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25:23J-Pop star Ado is on The Anime Effect, and she’s sharing her gateway anime, the reason she will never stop talking about vocaloid music, her experience performing music for One Piece Film Red, and how she launched her career on a 3DS. Don’t miss this unique conversation with Ado! Have a question for The Anime Effect? Ask it here. To bring your bran…
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Control Body Odor ANYWHERE with @shop.mando and get $5 off your Starter Pack (that’s over 40% off) with promo code BREAKROOM at https://shopmando.com! #mandopod #mandopod Go to https://www.hims.com/breakroom to start treating your ED today! Andor is arguably the best star wars has been ever. What made it so great and will star wars make more like i…
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SUPERMAN Trailer: Your Questions Answered!
57:54
57:54
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57:54Click here to get $15 to spend on Whatnot today! https://www.whatnot.com/invite/newrockstars #whatnotpartner Control Body Odor ANYWHERE with @shop.mando and get $5 off your Starter Pack (that’s over 40% off) with promo code BREAKROOM at https://shopmando.com! #mandopod #mandopod Go to https://www.hims.com/breakroom to start treating your ED today! …
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Our Favorite Anime Openings and Endings of Spring 2025 | The Anime Effect NEWS
41:20
41:20
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41:20Host Nicholas Friedman, LeAlec Murray, and Leah President share about the latest Anime Awards 2025 updates–including how several friends-of-the-show will be involved, the upcoming Legendary Godzilla x Kong: Supernova, In the Clear Moonlit Dusk anime adaptation, a BOCCHI THE ROCK! collab, and more. THEN, hosts reveal their favorite spring 2025 anime…
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By Carlos Joey Moises
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Sentry vs Thor in DOOMSDAY and Other Headlines!
43:58
43:58
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43:58Control Body Odor ANYWHERE with @shop.mando and get $5 off your Starter Pack (that’s over 40% off) with promo code BREAKROOM at https://shopmando.com! #mandopod #mandopod Go to https://www.hims.com/breakroom to start treating your ED today! The New Avengers posters have some interesting pairings in the shadows. Will Sentry fight Thor head on in Doo…
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What happens when customer experience principles meet public service? Jeannie Walters answers a thoughtful question and explores how government agencies and public institutions can create exceptional citizen experiences despite not being driven by traditional profit motives. The conversation begins with reimagining success metrics beyond customer a…
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THE LAST OF US 2x05: Criticisms Explained!
42:14
42:14
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42:14Control Body Odor ANYWHERE with @shop.mando and get $5 off your Starter Pack (that’s over 40% off) with promo code BREAKROOM at https://shopmando.com! #mandopod #mandopod Go to https://www.hims.com/breakroom to start treating your ED today! As the season starts wrapping up, Brandon, John, and Zach discuss the criticisms of the show, the differences…
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