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Chapters

1. CX Pulse Check - October 2025 (00:00:00)

2. Meet Sid Banerjee and CX Pulse (00:00:10)

3. Four Big AI Use Cases in CX (00:01:41)

4. Testing, Pilots, and Knowing When to Stop (00:05:24)

5. Agentic AI Defined: From Advice to Action (00:07:44)

6. Voice AI Returns: Red Lobster and Beyond (00:10:23)

7. Convenience, Safety, and Phone UX Basics (00:14:03)

8. QA for Bots: Train, Measure, Improve (00:16:29)

9. Authenticity, Trolls, and Brand Voice (00:19:13)

137 episodes