Customer service, done right, can be your company's single, biggest, competitive advantage. Join Customer Service Authority and best-selling author, John DiJulius, as he interviews leaders who are revolutionizing their industries. Hear their successes, and sometimes failures, that built best practices for exceeding expectations and gaining market share. Plus learn how these practices can be applied to your B2B or B2C business. Each episode provides CEOs, CXOs, COOs, CMOs, CHROs and other cus ...
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Customer Service Tips Podcasts
I’m America’s Service Sales coach Joe Crisara, and I’ve been down the same path. For nearly 45 years, I performed services for clients just like yours, and like you, I suffered frustration & heartbreak, and I poured out the blood, sweat & tears it takes to survive. Over time, I learned to change how I did things so I got more traction and better results.
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The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Intercom
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On The Ticket, you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support. Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter 🏠 www.intercom.com
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Tune into “Superpro Podcast” by Housecall Pro, where home service professionals share their journeys and expert advice. Each episode dives into real-life stories, offering insights on overcoming industry challenges, innovative business strategies, and personal growth. Learn how to elevate your service business from marketing tips to tech innovations. Perfect for newcomers and veterans looking to stay ahead in the home service industry.
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The Podcast for Contact Center and Customer Experience Leaders! Learn Best Practices, New Technology, Tips & Tricks, and more. Listen in!
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Welcome to Act on Tech, the podcast that empowers you to harness technology to boost your productivity and simplify your life. Hosted by tech enthusiast and entrepreneur Alex, each episode dives into actionable tips, tools, and insights to help you stay ahead in the digital age. Discover practical advice, expert opinions, and cutting-edge trends, all while learning about Alex Custom Tech, a leading MSP dedicated to providing personalized IT solutions for business and residential customers. T ...
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Welcome to the Apex Custom Concrete & Masonry Podcast, where craftsmanship meets community! Located in Oak Harbor, Ohio, we are dedicated to transforming homes and commercial spaces with our superior concrete and masonry services. Our expertise spans outdoor kitchens, stamped patios, paver patios, staining and engraving, custom steps, concrete countertops and tables, micro etching, stone work, and brick work. Each project reflects our commitment to quality and our passion for creating beauti ...
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Welcome to the LiveChat Factory Podcast, your go-to show for all things customer service, digital engagement, and business success. Hosted by Karen Levett, this podcast dives into the latest trends, challenges, and game-changing strategies in the world of customer experience. Each episode features insightful conversations with industry leaders, business owners, and innovators who share their expertise on customer service, live chat, digital transformation, outsourcing, and the evolving role ...
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"Smoke Break" is a weekly micro-podcast delivering essential training tips for convenience store sales associates in just 5-10 minutes. Host Mike Hernandez shares practical advice, real-world scenarios, and actionable strategies to help you excel in your role and advance your career. Perfect for listening during your break, each episode tackles key topics like customer service, store operations, and professional development. Turn your smoke break into a power-packed learning session!
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Excel Tips is a podcast for accounting, business and finance professionals who are looking to sharpen their spreadsheet skills and learn new hacks and tricks from Neale Blackwood CPA, a Microsoft Excel expert. Excel Tips helps spreadsheet users discover Excel's hidden features and shortcuts and understand how best to apply the newest features and functionality. The podcast is a companion to regular articles in INTHEBLACK, CPA Australia's award-winning business magazine. Every podcast episode ...
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If you're in the Bar, Restaurant, or Entertainment Industries, this podcast is for you! The Bar Stars Happy Hour Podcast is for bar people, by bar people. This podcast is your personal happy hour, and will provide you with a well-deserved break from the day-to-day grind. The service and hospitality industries are hard work, and it is not for everyone. We have everything from educational episodes to interviews from Industry professionals from all over the world and we share stories, tips, tri ...
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Business tips for startups by proven entrepreneurs
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Ready to scale your home service business and exit rich? Exit Rich: Home Service Secrets is the ultimate best business podcast for driven entrepreneurs in landscaping, lawn care, cleaning, painting, roofing, plumbing, HVAC, and more. Hosted by home service millionaire Lance Bachmann, a home service expert and business coach who’s built and sold multimillion-dollar companies, this podcast delivers no-nonsense business owner tips to grow fast and secure a high-value exit. Each episode dives de ...
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Gardening and horticulture news and tips, as well as agricultural information from Amanda McNulty, the host of SCETV's "Making It Grow" and Clemson University Extension Agent. Produced by South Carolina Public Radio.Making It Grow Minutes are produced by South Carolina Public Radio, in partnership with Clemson University's Extension Service.
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Welcome to Retail101online, where timeless wisdom meets modern retail! Join our host, a seasoned veteran with four decades of experience spanning 20 countries and multiple retailers. In a world dominated by automation and technology, essential retail knowledge is often overlooked. Our mission is to revive these forgotten fundamentals and empower both aspiring retailers and curious consumers. From customer service to inventory management, we delve deep into the core principles that form the b ...
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👉Love customer experience and love travel? You’ve found the right podcast, a show about creating great customer experience, with a dash of travel talk. 🎤Each episode, we’ll talk with our guests about customer experience, travel, and just like the best journeys, explore new directions we never anticipated. Listen here or watch on YouTube youtube.com/@cxpassport 🗺️CX Passport is a podcast that purposely seeks out global Customer Experience voices to hear what's working well in CX, what are the ...
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Welcome to "Sip & Scale," hosted by The Delegate Dude, Blendi Muriqi, CEO of Delegate.co and the mind behind an AI-powered virtual staffing solution transforming business operations. Each episode dives into entrepreneurship, featuring expert guests like business owners, startups, and industry leaders. Discover tips on growing your business, maximizing revenue, and mastering delegation. Whether you're a seasoned pro or just starting out, grab a drink and get ready to level up. Tune in on YouT ...
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Welcome to the Customer Service in 60 seconds, where you get tips and more information on how best to render service to customers.
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"The Ambitious Groomer," hosted by Denise Heroux and featuring special guests, is a podcast dedicated to empowering grooming business owners. Through insightful discussions and problem-solving sessions, the podcast aims to provide a supportive platform where groomers can address challenges, brainstorm solutions, and design effective business strategies. Denise Heroux, along with ordinary entrepreneurs as guests, shares valuable insights, tips, and tools to help grooming business owners navig ...
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A brand new podcast dedicated to all things cleaning, property maintenance, business and banter.
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Your School Communications Scoop covers topics and best practices for K-12 schools. Whether it is tips for improving school customer service, strategies on how to market your school, or ways to use your school website and social media to build a respected school brand and increase enrollment, you'll find proven, effective advice from the experts at School Webmasters, LLC.
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A podcast to where we share tips and encourage customer service personnel’s to be exceptional in their service delivery to create a great customer experience
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Two long-time small-business owners, Dave Hamilton and Shannon Jean, come to you each week to talk through the trials, success, pitfalls and tips it takes to successfully run a small business in today’s world. Hear real-world folks talk about real-world problems, letting you know not only what it takes to get it done but that you’re not alone in doing it!
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Acquisitions Anonymous - #1 for business buying, selling and operating
Bill D'Alessandro, Mills Snell, Heather Endresen, and Michael Girdley
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Jump into the world of business acquisitions with hosts Bill D'Alessandro, Mills Snell, Heather Endresen, and Michael Girdley. We review real businesses for sale in each episode, providing expert insights, strategies, and tips to make savvy business moves like the pros. Perfect for entrepreneurs, investors, and anyone interested in buying and selling businesses.
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Grab your fork and knife, and take a seat at our table as we dish on all things weddings. You’ll hear stories and tips from real couples and wedding pros about life, love and entrepreneurship. The Wedding Dish is a casual, conversation-style podcast featuring stories and tips from real couples and wedding pros. Let’s dish!
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Welcome to Syncing with ServiceNow, the podcast where we explore how ServiceNow’s powerful platform is transforming businesses and IT operations worldwide. Hosted by XenTegra, a trusted ServiceNow partner, we dive into the tools, innovations, and strategies that help organizations streamline workflows, boost productivity, and deliver exceptional customer experiences. Each episode brings you expert insights, real-world success stories, and actionable tips to unlock the full potential of Servi ...
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CSA farmer and marketing specialist Corinna Bench from MyDigitalFarmer.com and Shared Legacy Farms brings you the My Digital Farmer podcast, revealing the best online marketing strategies you can apply to your retail farm business to help you grow your leads and sales. These days, it's not enough to just grow your product. You've got to be able to sell it too. In this podcast you'll be exposed to the fundamentals of marketing theory and practice so you can apply them to your own business.We' ...
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Punk CX: Customer Experience Insights with Adrian Swinscoe
Adrian Swinscoe | Customer Experience Strategy Expert
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Adrian Swinscoe discusses customer experience and strategy with industry leaders in this engaging series about how to deliver a standout customer experience and service. Topics covered in the interviews include customer service, customer experience, customer engagement, employee experience, employee engagement, technology, adaptable and responsive organizations, digital transformation, high-performing teams, how to best leverage artificial intelligence to drive better outcomes, other new tec ...
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Selling on Giants: The eCommerce Marketplace Podcast
Selling on Giants: The eCommerce Marketplace Show
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Selling on Giants: The eCommerce Marketplace Show is dedicated to empowering entrepreneurs and businesses with the insights, strategies, and best practices needed to succeed across major eCommerce platforms such as Amazon, Walmart, Shopify, and WooCommerce. Our podcast covers a broad spectrum of eCommerce topics, including product sourcing, inventory management, pricing, advertising, customer service, and fulfillment. We focus on the latest trends and developments within the industry, featur ...
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Welcome to the T&J Rooter Service Podcast, your one-stop source for expert plumbing advice and tips from a trusted, family-owned business in Toledo, Ohio. With over 20 years of experience serving Northwest Ohio, Southeast Michigan, and the surrounding areas, we're here to share our knowledge and help you tackle your plumbing, sewer, and drain issues with confidence. Our team of certified and highly trained plumbers are dedicated to providing the best solutions to keep your home or business r ...
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Running a restaurant is no easy feat. Every day brings new challenges, and success takes more than just great food. Science of Service is your guide to navigating the ups and downs of the hospitality management industry, offering real stories, practical advice, and lessons from people who’ve been there. Whether you’re juggling tight margins, managing labor issues, or looking to enhance customer experience, this show is here to help. Each episode features honest and insightful conversations w ...
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Welcome to The Successful Contractor Podcast, Powered by CertainPath. A show for residential contractors about residential contractors… We chronicle business journeys, share insights, and celebrate successes in this wonderful industry.
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Welcome to the wild world of the service industry! Where the ice machine is always broken, the walk-in fridge is therapy, and someone will ask for their fifth refill of Diet Pepsi. Join your host, a battle-tested server with years of unforgettable shifts, for weekly 15-minute episodes featuring the wildest, weirdest, and most wonderful tales from restaurant life. From guests who were supposed to meet each other but waited at opposite ends of the restaurant… to the table that tried to tip wit ...
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Welcome to The Affluent Buyer Script, the go-to podcast for owners of high-end outdoor product and service businesses ready to attract affluent homeowners and turn leads into luxury-level sales. Whether you’re in landscape design, landscaping, pool installation, outdoor kitchens, luxury patio furniture, landscape lighting, custom pergolas, outdoor media systems, or even copper gutter fabrication—this podcast is for you. Each week, Katy Doss, founder of Script Marketing, shares actionable, pr ...
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Consumer journalist Wendy Knowler joins Pippa Hudson to provide useful insights and tips on how to make the most of your buying power.
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A Mayo Clinic podcast for administrators, outreach managers, and laboratory professionals hosted by Jane Hermansen, outreach manager at Mayo Clinic Laboratories, on how to best leverage and optimize the laboratory for patients, clients, and staff.
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Hosted by Yelp’s Small Business Expert, Emily Washcovick, Behind the Review features candid conversations with entrepreneurs and industry leaders—uncovering the stories, surprises, and creative strategies behind successful businesses. Whether you’re looking for inspiration, actionable tips, or insights to help your own business grow, tune in for fresh perspectives and expert advice, now also available on YouTube.
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Welcome to "The Self Storage Show," your ultimate resource for everything related to the self storage industry. Hosted by industry expert Jim Ross from 3 Mile Storage Management, this podcast delves into the latest trends, tips, and strategies to help self storage owners and managers optimize their operations and grow their businesses. Each episode features insightful interviews with leading industry professionals, practical advice on marketing, operations, and customer service, as well as i ...
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[Business > Entrepreneurship] Da Boss Experience is hosted by Michele Davis (Coaching Business Architect) and is a podcast focused on helping coaches and other service based businesses design an irresistible offer and power it with automation so they can generate sales even while they sleep. Join me and my occasional special guests as we have impactful discussions and share actionable strategies to thrive while dealing with the reality of growing an online business.
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Welcome to the Dressing Up podcast! Join Sarah Kolis as she shares engaging 💍 tips about all things bridal dresses, wedding/event day advice, a little bit of sewing content, and all the tips and tricks of dressing up. Sarah talks about lots of bridal and general wedding day content, but not exclusively. Oftentimes, she finds that your wedding day is one of the few days in your life where you truly dress up and feel your most beautiful, and she hopes to encourage women to dress up more and co ...
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SMS marketing is not always about advertising. You can also choose this channel to communicate to your customers about the opening of your new offline store , ask for their opinion about the customer service you offer, send a gift or notify them about any matter. If you use Simla.com, you can use the preview function and test sending for mass SMS sending.
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Welcome to “The Payments Guy” — your ultimate guide to navigating the convoluted world of payments. Have you ever felt confused when reviewing your merchant account statement, understanding the role of payment gateways and processors, or dealing with customer disputes and chargebacks? You’re not alone! Each episode, we’re here to demystify the complex world of payments, bringing you top insights from industry experts and sharing real life payment horror stories that will help you make better ...
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Learning how to run your computer repair business is easier than you think! Join us for this weekly podcast where we discuss the ins and outs of computer repair. We discuss topics ranging from customer service to business practices. Be a part of the show by calling in, leaving a voicemail, emailing or joining the live chat.
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One idea every week to help you build stronger relationships with your customers and increase your sales.
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I am here to share my stories as well as those I have found on social media that I have found to be crazy as well as give tips on how to get through dealing with these customers and management. This is customer service at it finest. If you would like to share your stories please contact me Support this podcast: https://podcasters.spotify.com/pod/show/yeilyn-torres/support
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Entrepreneurs, especially solopreneurs overthink every aspect of our marketing. Yeah - YOU are overthinking probably most everything about marketing. We all get caught in competing advice, strategies and the changes in technology. We're all overthinking. You're not alone. Your host, Jennifer Burke, brings her nearly 30 years of experience in marketing, research, customer service and entrepreneurship to cut through the chaos and call out the B.S. that's everywhere online. She wants you to gra ...
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The entrepreneurship podcast you can actually apply! The award-winning small business show covers creative ways to make money online and offline, including online business, side gigs, freelancing, marketing, sales funnels, investing, and much more. Join 100,000+ listeners and get legit business ideas and passive income strategies straight to your earbuds. No BS, just actionable tips on how to start and grow your side hustle. Hosted by Nick Loper of Side Hustle Nation.
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"Smoke Break" is a weekly micro-podcast designed specifically for independent convenience store owners looking to maximize their business potential. In just 5-10 minutes – the length of a typical break – host Mike Hernandez delivers actionable strategies and practical insights to help you thrive in the competitive convenience store market. Each episode tackles essential topics like store layout optimization, visual merchandising, inventory management, competitive analysis, and building stron ...
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Welcome to the Clean Flow AC Podcast, your go-to audio destination for everything HVAC, indoor air quality, and healthy home living across South Florida and beyond. Whether you’re a homeowner looking to improve your air quality or a curious listener wanting the inside scoop on how HVAC systems impact your health, comfort, and energy savings, we’ve got you covered. Hosted by the passionate team behind it, each episode breaks down industry trends, practical home maintenance tips, and real stor ...
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Steve Johnson's Painting Service in Orlando FL is highly acclaimed for its exceptional service. As a reputable and trustworthy painting contractor in Orlando FL, they are dedicated in providing custom and personal attention for your entire panting requirements. https://www.otowninteriors.com/
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09 - People in Their 20s Are Changing the Rules of Retail
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Send us a text In this episode of the Live Chat Factory podcast, Karen sits down with Georgia — a sharp, straight-talking 28-year-old with a background in hospitality, retail, and customer experience. Georgia knows what makes a customer feel seen, what instantly puts her off a brand, and why Gen Z and Millennials expect more from every purchase. Fr…
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How to Find Hidden Specialty Pharmacy Deals – Broker Secrets Explained
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In this episode the hosts dig into a $7.1 M cash‑price listing for a specialty pharmacy in Beverly Hills — evaluating its 1.49 M EBITDA, market position and regulatory complexity to see whether it’s a viable acquisition. Business Listing – https://www.bizbuysell.com/business-opportunity/specialty-medical-pharmacy-in-prime-southern-california-locati…
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Pokemon, AI & HOLDING SMOKE!- The Uncleanables Podcast: Episode 130
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JOIN OUR COMMUNITY! From only £5.99 per month be apart of the Uncleanables Community and push your business or just enjoy the journey:- https://www.youtube.com/channel/UCmpu0HWsvZlsJMjV-dukk4Q/join Get early access to our upcoming guests, an early look at the weekly pod and more news by signing up to our mailing list by visiting www.theuncleanables…
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Smoke Break - Episode 27: Mastering Customer Feedback Episode Duration: 4:30 minutes Join host Mike Hernandez for the final episode of the customer service series as he reveals how to transform customer feedback from occasional complaints into a strategic business improvement tool. Learn proven techniques from successful store owners who've mastere…
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Episode 27: Special Money Handling Situations
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Smoke Break - Episode 27: Handling Special Money Situations Episode Duration: 3 minutes Join host Mike Hernandez as he guides you through tricky money situations that require extra care and attention during your shift. Learn professional techniques for handling large bills, split payments, returns, disputed transactions, and damaged currency with c…
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Travel Agencies: Your Complete Payment Survival Guide 2025
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Most travel merchants are operating with a financial time bomb they don’t even know is ticking. In this episode of the Payments Guy, Frank breaks down why the travel industry is one of the highest-risk categories in payments, how banks evaluate future-delivery risk, and the practical moves that keep your cash flow safe. If your business depends on …
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The Work IS the Reward + Overdoing Customer Service – Business Brain 706
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In this episode of Business Brain, you’re reminded that the work itself is the reward—and that avoiding the arrival fallacy is key to building a Charmed Life. Shannon and Dave push you to reframe your mindset from have to to get to, reinforcing that shared effort fuels momentum. You’ll see how celebrating your team—especially on Extraordinary Work …
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Modern Knowledge Management: Unlocking Real CX Results
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Guest: Tyler Dixon, SVP of Sales at LivePro Host: Darren Prine — The Contact Center Gurus Podcast Connect with us: Website: https://cloudtechgurus.com/ YouTube: The Contact Center Gurus Podcast Produced by Darren Prine and the Cloud Tech Gurus team. Subscribe for more insights from industry leaders.By Amittai Zihove
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Twilio's secret sauce and CarFinance247's road to success - Interviews from Twilio SIGNAL London 2025
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Today’s episode of the Punk CX podcast a two-parter that I recorded while attending the Twilio SIGNAL event in London on November 19th. My first guest is Peter Bell, VP of EMEA Marketing at Twilio. Peter and I talk about his highlights from the event, what he is seeing companies do well/right to help them harness the obvious potential of all of the…
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711: 8 Online Businesses You Can Start With (Almost) No Money
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Want to start making money online but don't have a bunch of cash to invest upfront? You're in luck. There's a lot of buzz around faceless YouTube channels, AI-generated content, dropshipping, vibe coding, and print-on-demand. And yes, they're all viable options. But today we're diving into 8 realistic ways to make money online, even if you're not a…
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Summary In this episode of the Customer Service Revolution podcast, Denise Thompson and John DiJulius discuss the findings of a Wall Street Journal intelligence report on the impact of AI on customer experience. They explore the disconnect between AI's potential and its actual implementation in businesses, emphasizing the importance of emotional in…
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For Keeps Florals: Turning Your Wedding Bouquet into a Lasting Piece of Art
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We are dishing about how to keep those precious wedding flowers long after the party is over! We sit down with Grace Scott of For Keeps Florals to dive into the beautiful world of flower preservation. Grace shares why turning your bouquet into a piece of art is easier, more popular, and more meaningful than ever. Grab your tea as we dish on: Why fl…
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Bull Shark Charged Him… I Said “Raise Prices or We’re Done”
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When a 10-foot bull shark charges straight at you underwater… most people would be “fin-ished.” Richard Bassett? He just stared it down, stayed ice-cold, and watched it turn away. You won’t wanna hear about this unique industry and how Rich has never looked back.. Unless there is a shark behind him! Today I’ve got the CEO of – the Barnacle King – a…
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Consumer Talk: Unpacking monthly rental agency admin fees
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Pippa Hudson speaks to consumer journalist Wendy Knowler about the legality of a rental agency charging a monthly admin fee to tenants. Lunch with Pippa Hudson is CapeTalk’s mid-afternoon show. This 2-hour respite from hard news encourages the audience to take the time to explore, taste, read, and reflect. The show - presented by former journalist,…
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340 Farm Marketing School Success Story: Patty from Lonely Lane Farms
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In this week's episode, I sit down with Farm Marketing School member Patty Kloft of Lonely Lane Farms in Oregon — a long-established, family-run operation producing grass-fed beef, pork, lamb, and goat. Patty's story is one of evolution: from a wholesale-focused farm to a thriving direct-to-consumer and retail business with more than 200 value-adde…
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The Human Side of AI: Jobs, Creativity, and the Next Tech Wave
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AI isn’t just transforming technology — it’s transforming people. In this episode of Act on Tech, Alex explores the human side of artificial intelligence: how it affects jobs, enhances creativity, and reshapes the future of work. Learn why AI won’t replace humans, but why humans who use AI will replace those who don’t. Alex breaks down the opportun…
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Introducing Fin Meetups: Conversations with AI Leaders
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This week we want to introduce you to a new podcast from Intercom - Fin Meetups: Conversations with AI Leaders. Explore the promise and practice of AI, from the leaders building it. Hear conversations from founders, engineering, product and customer service leaders, as they discuss the key opportunities and challenges of the AI era. Episode 1 is ou…
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Once you've worked in restaurants, you're cursed with server vision forever. That relaxing bakery date with my husband? Yeah, that became me mentally reorganizing their display case, tracking every customer interaction, and catching the exact moment their cashier's soul left their body during the morning rush. In this debut episode, I explore the b…
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"Oh, can I also get..." – The four words that haunt every server's dreams. This episode dives into the customers who treat their server like a personal marathon runner, revealing each request one at a time like they're unwrapping the world's worst advent calendar. Ranch dressing. Extra napkins. Actually, make that two ranches. Oh, and ketchup. Did …
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Step into the chaotic, hilarious world of the service industry! Where the customers surprise you, the kitchen is louder than your inner voice, and every shift feels like a psychological experiment with no consent form. In this short trailer, your host (a seasoned server with the emotional scars to prove it) introduces Bitter Waitress, a comedy stor…
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Roland Ligtenberg, co-founder of Housecall Pro, sat down with Scott Larson, the founder of Lake-Sumter Dryer Vent Cleaning. Scott shares his unusual journey from working as an adjunct college professor to starting his own dryer vent cleaning business during the pandemic. He discusses the importance of addressing safety issues related to dryer fires…
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10 Things Great Bartenders Know How To Do with Tom Alley
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It's time to level up. In this episode, Tom covers the essential traits and behaviors that all great bartenders have in common. If you learn these, you will no doubt be well on your way to becoming a Bar Star. There are many things bartenders need to learn to be proficient at their craft, and all of them are attainable with effort, practice, and ha…
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Want More Right-Fit Leads? Say Who You’re NOT For
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What if telling people who your product or service isn’t for actually helped you sell more? In this episode, Katy shares eye-opening research out of Georgetown, the University of Alabama in Huntsville, and Florida International University that shows negative framing — as in “Not for risk-taking investors” — can significantly boost interest and conv…
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Inside an $11 M Elevator Services Deal: High Margin, Hard Growth
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In this episode the hosts walk through evaluating a potential acquisition of a Houston‑area elevator services company, debating whether a 7.5× EBITDA asking price can pencil out given the financing constraints and growth challenges. Business Listing - https://www.bizbuysell.com/business-opportunity/strong-cash-flow-elevator-services-business-housto…
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Amazon’s Shoppable Video Upgrade, Black Friday Reality Check, and the Rise of AI Shopping Assistants
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Send us a text This week on Selling on Giants, Mr. Will breaks down the biggest shifts impacting Amazon sellers, Walmart merchants, and multi-channel eCommerce operators heading into twenty twenty six. Amazon rolled out a major upgrade to Shoppable Videos, Black Friday exposed the widening gap between platform level headlines and seller level profi…
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Crafting Calm: How Operators Can Thrive Even When the Market Tightens with Doug Cunningham
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What happens when consumer sentiment drops and running a hospitality business suddenly gets even harder? In this episode of Science of Service, we speak to Doug Cunningham—CFO, operator ally, and founder of Crafted Ledgers—about how operators can stay clear-headed when the pressure is on. Doug shares what he learned scaling Denver Beer Company from…
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The One With Where Charging More Grew The Business – Dom Hodgson E242
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What's on your mind? Let CX Passport know... Charging more… and growing because of it? Dom Hodgson shows exactly how that works. Recorded in person as a CX Passport Live episode at The Alliance Mastermind hosted by Vance Morris, Dom brings a fresh pet-industry lens to universal business truths. He gets practical… pricing, differentiation, customer …
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Use AI to Strengthen Your Relationship With Your Clients to Grow Your Business with Ella Ritchie
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In this episode of the Service MVP Podcast, Joe Crisara sits down with Ella Ritchie, founder of Stellar Communications and the publishing expert behind Joe’s book What Should We Do? Ella has helped business leaders launch bestselling nonfiction books through authentic relationship-building, strategic outreach, and powerful storytelling. Together, J…
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710: 15 Things You Can Buy on Amazon to Make Money
50:18
50:18
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The holiday shopping season is here, but what if your Amazon purchases could actually make you money instead of just spending it? These 15 products range from around $60 to several thousand dollars, and each one represents a real business opportunity. They're listed roughly from least expensive to most expensive, with income potential and marketing…
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This isn’t another “entrepreneur motivation” episode. This is the behind-the-scenes truth of how a scrappy start turned into an empire—and why most people tapping out early will never get results like this. Today, with the help of guest Peter Roth we break down how an ordinary grind turned into an extraordinary empire—built from a double-wide trail…
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Unlock 7 underused Excel features you still need today
16:17
16:17
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Handy new Excel features are added regularly – but some "older" functions are still particularly useful to your workflows. Smart power users know these older functions and their value – which is why this episode highlights some of the overlooked Excel features that are still valuable to your spreadsheet work today. Tips include: How multiple window…
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Episode 26: Making the Most of Mystery Shopping
4:35
4:35
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Smoke Break - Episode 26: Making the Most of Mystery Shopping Episode Duration: 9 minutes Join host Mike Hernandez as he reveals how to transform mystery shopping from a "gotcha" program into a powerful customer service improvement tool. Learn proven strategies from successful store owners who've used mystery shopping to recognize excellence, ident…
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Episode 26: Cash Handling Safety and Security
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Smoke Break - Episode 26: Cash Handling Safety and Security Episode Duration: 7 minutes Join host Mike Hernandez as he reveals essential safety and security practices that protect you and your store during cash handling operations. Learn critical awareness strategies, secure cash management techniques, and proper security protocol utilization that …
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Serial Killers, Gutters and UNHINGED CHAT - The Uncleanables Podcast: Episode 129
1:23:16
1:23:16
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JOIN OUR COMMUNITY! From only £5.99 per month be apart of the Uncleanables Community and push your business or just enjoy the journey:- https://www.youtube.com/channel/UCmpu0HWsvZlsJMjV-dukk4Q/join Get early access to our upcoming guests, an early look at the weekly pod and more news by signing up to our mailing list by visiting www.theuncleanables…
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Would You Buy a Dolphin Resort in Mexico?
31:00
31:00
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In this episode the hosts dissect a bankruptcy‑sale opportunity involving dolphin‑habitat real estate in the Riviera Maya, Mexico — and explore whether the outsized risk of “ditch‑risk” is worth the potential payoff. Business Listing – https://www.keen-summit.com/project/bankruptcy-sale-dolphin-aquariums-real-estate/ Welcome to Acquisitions Anonymo…
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In this episode of Business Brain, you dive into a Casual FridAI conversation where Shannon Jean and Dave Hamilton explore everything from Google’s playful foray into “antigravity” ideas to the rise of vibe-based coding and whether it helps or hurts creativity. You’re pulled into their energetic breakdown of how intuition and experimentation shape …
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709: 10 Creative Side Hustles That Make Real Money - Part 9
53:17
53:17
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It's that time of year again — Thanksgiving! This summer, we caught part of the Rubik's Cube World Championships in Seattle. The fastest solvers in the world can solve a 3x3 cube in under 5 seconds. But what really caught my attention? There was $5,000 in prize money for first place. Another reminder that just about any skill is monetizable if you'…
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Say "I Do" to the Perfect Speech: Tips from a Professional Wedding Speechwriter
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We are getting down to the most nerve-wracking part of the reception: the wedding speeches! We're sitting down with Holly, a professional speechwriter who transitioned from the world of PR to helping couples and their loved ones craft genuinely meaningful and memorable toasts. She's spilling the tea on how to make your speech a heartfelt moment ins…
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Consumer Talk: Avoiding the Black Friday scams
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Pippa Hudson speaks to consumer journalist Wendy Knowler about how to avoid getting scammed during the Black Friday sales. Lunch with Pippa Hudson is CapeTalk’s mid-afternoon show. This 2-hour respite from hard news encourages the audience to take the time to explore, taste, read, and reflect. The show - presented by former journalist, baker and wa…
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The Power of Consistency and Systems for Ambitious Groomers with Denise Heroux and Stacy Adam Allen
41:53
41:53
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Welcome back to The Ambitious Groomer Business Podcast! After a brief hiatus, host Denise Heroux returns with renewed energy and a brand new vision for the show: turning The Ambitious Groomer into a hive mind membership platform focused on learning and sharing business innovations in the grooming industry. In this episode, Denise Heroux is joined b…
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Send us a text Steven Bartlett’s bestselling book and podcast The Diary of a CEO have captured the world’s attention—but what can retail professionals actually learn from it? In this extended deep-dive episode of Retail101online, recorded just ahead of the Christmas retail rush, we unpack not just the book—but the man, the mindset, and the methods …
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Ransomware: The Modern Kidnapping of Your Data
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Ransomware is one of the most dangerous cyber threats in the world — and it’s hitting small businesses and home users harder than ever. In this episode of Act on Tech, Alex breaks down how ransomware actually works, how attackers get into your system, and what happens the moment your files are taken hostage. You’ll learn why small businesses are pr…
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You’re juggling data, marketing, and momentum, and this episode shows you how to turn all three into leverage. You learn why permissionless UTMs let you track audience behavior without waiting for approval, giving you a sharper view of what actually moves the needle. Then you’re pushed to rethink how you approach follow-ups and persistence — not as…
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25,000 Customers, 240 Window Cleaners - Tidal Cleaning Services - Ralf Hodgson - The Uncleanables Podcast: Episode 128
2:05:27
2:05:27
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JOIN OUR COMMUNITY! From only £5.99 per month be apart of the Uncleanables Community and push your business or just enjoy the journey:- https://www.youtube.com/channel/UCmpu0HWsvZlsJMjV-dukk4Q/join - Get an early insight to new guest episodes, discounted merchandise and the ability to have your biggest business challenges discussed and resolved on …
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Roland Ligtenberg, co-founder of Housecall Pro, talks home service ownership with Aaron Wozencraft, the founder of Omnicraft Home Comfort. Aaron shares his roots in the construction industry and how it led him to start his own business in Champagne, Illinois. He discusses leveraging home warranties for growth, the importance of communication, value…
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10 Things Bartenders Wished You Knew with Tom Alley
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In this episode, Tom covers ten things that bartenders wished that guests knew when they're at the bar or restaurant from a bartender, or servers, point of view. Topics covered such as the importance of ice, trying to get more liquor, and behavior patterns on date nights to name a few. He also dives into one of his favorite cocktail books and cover…
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Are machines making marketers more human? - Interview with Elizabeth Maxson of Contentful
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31:28
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Today’s episode of the Punk CX podcast features a discussion I recently had with Elizabeth Maxson, CMO at Contentful, a digital experience platform trusted by more than 4,200 companies around the world. Elizabeth joins me today to talk about a research report they recently published called When Machines Make Marketers More Human, whether marketers …
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Social media in 2026 isn’t what it used to be — and if you're still treating it like a free marketing tool, you're probably feeling the sting of fewer likes, less engagement, and leads that have all but vanished. In this episode of The Affluent Buyer Script, Katy Doss of Script Marketing breaks down what’s really working on social media right now —…
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Holiday Chaos Playbook: Last-Minute Moves Every eCommerce Seller Must Make Before Black Friday and Cyber Monday
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Send us a text This week on Selling on Giants – eCommerce News and Updates, we run through a busy cross-platform cycle that delivered something rare. Amazon gave sellers tools that actually help, Walmart doubled down on creator revenue, Etsy sharpened its holiday search game, Target leaned into AI, and Meta transformed Marketplace into a social dis…
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$19M for a Custom Art Biz – Smart Move or Overpay?
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In this episode the hosts dissect a $19 million “painting‑on‑demand” e‑commerce business making ~$15 million in sales and ~$3.67 million in earnings, and debate whether the price tag is justified given a crowded market and uncertain moat. Business Listing – https://mailchi.mp/websiteclosers/new-deal-alert-online-art-gallery-ecommerce-brand-handmade…
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