Screaming in the Cloud with Corey Quinn features conversations with domain experts in the world of Cloud Computing. Topics discussed include AWS, GCP, Azure, Oracle Cloud, and the "why" behind how businesses are coming to think about the Cloud.
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Managed Cloud Podcasts
The official podcast of CBRE's Network Advisory Services team. Hear from partners and industry experts from around the telecom space, spanning from private optical networks to data centers and cloud providers - and everyone who enables solutions for enterprise organizations, discuss new opportunities that are evolving across the IT landscape.
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The Virtually Speaking Podcast is a weekly technical podcast dedicated to discussing VMware topics related to private and hybrid cloud. Each week Pete Flecha and John Nicholson bring in various subject matter experts from VMware, recently acquired by Broadcom, and within the industry to discuss their respective areas of expertise.
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CDW Canada Tech Talks: Discussing the Latest Technology Innovations Experts from CDW and our partners tackle hot topics including generative AI, FinOps, the new cybersecurity landscape and more.
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The latest in AWS news, sprinkled with snark. Posts about AWS come out over sixty times a day. We filter through it all to find the hidden gems, the community contributions--the stuff worth hearing about! Then we summarize it with snark and share it with you--minus the nonsense.
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Stephen Old and Frank Contrepois get together to discuss what's new in the world of cloud when it comes to FinOps. There are two monthly episodes, one where we'll discuss the top stories we've found from this month and a second episode where we bring in a friend of the show to talk to us about a topic of their choosing.
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The Nutanix Community Podcast is a weekly podcast. It is an informal and technical look at topics around Nutanix, Cloud and the online IT community. It will serve as a campfire and coffee shop for the extended Nutanix community.
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Talking Out Cloud (TOC) – A Leadership Chat Series Powered by SourceFuseJoin us as we sit down with industry leaders to explore the latest cloud trends, challenges, and innovations. From digital transformation to modernization strategies, get expert insights on what’s driving businesses forward. As an AWS Premier Tier Partner, SourceFuse brings exclusive discussions with cloud experts to help you navigate your cloud journey.🎧 Tune in for actionable takeaways and real-world success stories. F ...
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Cloud Wars analyzes the major cloud vendors from the perspective of business customers. In Cloud Wars Live, Bob Evans talks with both sides about these profoundly transformative technologies, and with monthly All-Star guests from across the business community about the trends impacting how the world lives, works, plays, and dreams. Visit https://cloudwars.com for more.
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Modern CTO is the #1 place where technology leaders and CTOs hang out. We live to bring tech leaders value. Listen in on our fun, intelligent and engaging podcast. We hang out with interesting and popular CTOs in Aerospace, Artificial Intelligence, Robotics + Many more industries. All of this, right here, right now, on the Modern CTO Podcast. What do you think of the show? Let us know here!
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The McKinsey Podcast, our new flagship podcast series, takes you inside our global firm, and features conversations with experts on issues that matter most in business and management. McKinsey & Company is a management-consulting firm that helps businesses, governments, and not-for-profit organizations realize their most important goals. Topics covered in this series include strategy, technology, leadership, marketing, operations, organization, and the role of business in society.
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The Tech Field Day Podcast is the only podcast that dares to be both on topic, or on premise, and sometimes on location, bringing together a group of independent IT luminaries and experts in their field from around the Enterprise to discuss a single idea revolving around their technological knowledge base and skillset. This podcast is hosted by Stephen Foskett, Organizer of the Tech Field Day event series, and Tom Hollingsworth, Tech Field Day Event Lead.
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When it comes to technology, you may have questions. So do we. Every other week, we demystify the tech industry, one answer at a time. Join us as we bring together a chorus of perspectives from within Red Hat to break down the big, emerging ideas that matter both today and beyond. Compiler is hosted by Angela Andrews and Brent Simoneaux. Learn more about our show at redhat.com/en/compiler-podcast
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Leveraged finance, distressed debt, and private credit drive today’s markets. Cloud 9fin delivers expert insights on high-yield bonds, syndicated loans, direct lending, and debt restructuring. Join top analysts and investors as we explore credit markets, special situations, and private debt strategies shaping the industry. From credit risk assessment to institutional credit trends, each episode provides actionable intelligence for fund managers, institutional investors, and financial profess ...
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Oracle University Podcast delivers convenient, foundational training on popular Oracle technologies such as Oracle Cloud Infrastructure, Java, Autonomous Database, and more to help you jump-start or advance your career in the cloud.
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Regular Microsoft Cloud information featuring Azure and Office365 with Microsoft MVP Robert Crane - A mix of current Microsoft cloud news, analysis and industry expert chat.
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A biweekly podcast focused on what's happening in the Kubernetes community hosted by Abdel Sghiouar and Kaslin Fields. We cover Kubernetes, cloud-native applications, and other developments in the ecosystem. Abdel and Kaslin on Twitter at @KubernetesPod or by email at [email protected].
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The Unexplored Territory Podcast takes you deep into the world of datacenters and cloud (native) tech, with a special spotlight on VMware, Broadcom, and everything happening in the ecosystem. Hosted by Duncan Epping, blogger at Yellow-Bricks.com, and co-author of the vSphere Clustering and vSAN Deep Dive books! Each episode brings on top industry experts to unpack the latest trends, share real-world insights, and talk about what’s next in the world of enterprise IT.
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Valorem Reply, part of the Reply Group companies, is a business innovation and transformation firm focused on driving change with unique digital solutions, strategic technology investments and design-led user experiences. Through the expertise of our people and power of Microsoft technologies, our innovative strategies and solutions securely and rapidly transform the way our clients do business. Follow our podcast to get insights on the latest digital transformation trends & updates on Micro ...
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Define your digital roadmap. Weekly podcasts featuring specialists from across the S&P Global Market Intelligence research team offer deep insights into what’s new and what’s next in technology, industries and companies as they design and implement digital infrastructure. To learn more, visit: https://www.spglobal.com/marketintelligence/en/topics/tmt-news-insights
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Tech Disruptors by Bloomberg Intelligence features conversations with thought leaders and management teams on disruptive trends. Topics covered in this series include cloud, e-commerce, cybersecurity, AI, 5G, streaming, advertising, EVs, automation, crypto, fintech, AR/VR, metaverse and Web 3.0. This podcast is intended for professional investors only. It is being prepared solely for informational purposes only and does not constitute an offer or investment advice.
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DevCast, hosted by John Janek, is a show where our team members meet to discuss technology topics and the technical details of implementing IT systems for the federal government. We also have occasional culture discussions on relevant topics or things of interest to our team members.
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The SAP Business Technology Platform Podcast
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The IT Business Podcast is a show for MSPs (Managed Service Providers) and IT Professionals providing business network support and managed services. The podcast aims to provide actionable advice and tips that help IT businesses survive and grow in the competitive tech industry. The podcast features guest interviews with seasoned IT professionals, business owners, vendors and industry leaders who share their experiences, insights, and strategies for success. These discussions often cover topi ...
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Home of the Cloud Unfiltered Podcast cloudunfiltered.substack.com
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RunAs Radio is a weekly Internet Audio Talk Show for IT Professionals working with Microsoft products.
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Explore the life of a security leader with NetSPI Field Chief Information Security Officer (CISO) Nabil Hannan. Hear how CISOs with diverse expertise tackle the challenges and opportunities that come with life on the frontlines of cybersecurity.
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Expert Insights and Stories on SAP and beyond. Transformation Every Day is the podcast for anyone passionate about Digital Transformation done right in the SAP universe. Join hosts Alexander Greb and Johannes Langguth, along with leading experts from SAP and beyond, as they dive deep into what successful digital transformation really takes. Get ready for candid conversations, inspiring experts insights, best practices and practical strategies to drive impactful change in your organization.
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Are you on top of the latest innovations in data, analytics, and AI? With data being pivotal to strategy and change, the Data-powered Innovation Jam podcast gives you the key to some of the most crucial aspects of business success. Through our guests, we bring you the latest trends from the world of data and AI, discussing the best ideas and experiences. Our hosts with their decades of profound experience and a background in avant-garde music, will also explore the edges of jazz, rock, and p ...
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Dive deep into AI's accelerating role in securing cloud environments to protect applications and data. In each episode, we showcase its potential to transform our approach to security in the face of an increasingly complex threat landscape. Tune in as we illuminate the complexities at the intersection of AI and security, a space where innovation meets continuous vigilance.
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If you’re in you're a new manager and want to become a confident and competent leader people love to work with, then join leadership expert Ramona Shaw in this podcast. Each week, Ramona shares inspiring new perspectives and practical tips you can use right away to successfully transition into your first leadership role and to think, act, and communicate like the leader you know you can be.
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Discussion with cloud computing industry leaders on topics including public, private and hybrid clouds and related technologies and services. Moderated by cloud computing expert Paul Burns, president of cloud research firm Neovise.
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The IoT For All Podcast is focused on bringing together the smartest and most creative minds in the Internet of Things (IoT) industry to share their knowledge and experiences with the world. The ultimate goal is to help others succeed and educate the world on the benefits and inner workings of the Internet of Things industry.
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Impressive Hosting is a podcast that explores the core tenets of great WordPress hosting, from performance and security to scalability and user experience. Hosted by Jesse Friedman of WP Cloud, each episode features in-depth conversations with industry experts, developers, and hosting professionals who share insights, best practices, and real-world challenges. Whether you’re managing enterprise-level WordPress infrastructure, optimizing hosting for higher education, or scaling for high-traff ...
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Gain unparalleled access to the minds of industry-leading CIOs, CTOs, and CISOs. Enjoy episodes filled with expert insights, inspiring stories, and trend analysis, all brought to you by the people shaping the future of technology. Whether you're an IT professional, aspiring tech leader, or general tech enthusiast, IT Visionaries has something for everyone. Don't miss out on the chance to learn from the best – subscribe now! Produced by the team at Mission.org and brought to you by Brightspot.
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Industry experts talk open source software, open trends more broadly, and the inventions they make possible.
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Your source for wide-ranging discussions from all around the Go community. Panelists include Mat Ryer, Jon Calhoun, Natalie Pistunovich, Johnny Boursiquot, Angelica Hill, Kris Brandow, and Ian Lopshire. We discuss cloud infrastructure, distributed systems, microservices, Kubernetes, Docker... oh and also Go! Some people search for GoTime or GoTimeFM and can't find the show, so now the strings GoTime and GoTimeFM are in our description too.
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Brought to you by the most complete, connected, agentic ecommerce platform, the Commerce Innovators podcast gives you a seat at the table with industry luminaries who've cracked the commerce code. Hear from brand leaders who are turning AI ambition into real-world agents and actions. Tune in for conversations about making your teams more productive and your customers more satisfied. As AI agents rewrite the rules of engagement, we'll help you navigate this new territory — so you can claim yo ...
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Welcome to The Agile Localization Podcast by Crowdin, the go-to resource for professionals managing multilingual content in fast-paced tech environments. In each episode, we dive deep into localization strategies, cutting-edge solutions, and real-world case studies. Whether you're a Localization Manager, Product Manager, or simply navigating the complexities of managing ever-evolving digital products, you'll find practical insights and actionable strategies to streamline your workflows and k ...
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The Google Cloud Platform Podcast, coming to you every week. Discussing everything on Google Cloud Platform from App Engine to BigQuery.
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Founded in 1998, NetSuite is the world’s first cloud company. Our suite of business software is used globally by more than 42,000 customers. This podcast features interviews with the people behind the technology and stories from businesses using it every day.
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Managing IT costs has always been challenging and the FinOps movement is working to tackle this problem. Analysts Jean Atelsek and Melanie Posey return to the podcast to discuss their research and what they saw at the FinOps X conference with host Eric Hanselman. Cost angst has been exacerbated by the move to cloud. The shift from capital expense t…
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Managing Cloud Migration Challenges & Shaping a Data-Driven Future with GenAI
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Send us a text With Robert Daly, Senior Database Specialist Solutions Architect at AWS, we’re going to discuss overcoming the common challenges of migrating databases or workloads to the cloud and how generative AI supports a data-driven future. In conversation with Elizabeth Grint, Marketing Manager, SourceFuse, Rob gives detailed insights on the …
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Human Risk Management with uSecure (EP 861)
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What if your security training ran itself, effortlessly protecting your clients from human error? Nihil Morjaria of uSecure explains how their platform automates everything from onboarding to dark web monitoring, giving MSPs more time for complex projects. With award-winning results and a focus on real-life scenarios, uSecure is changing the game f…
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Ever wonder how top MSPs break through the noise and get deals done? Dmitrius Garcia, president and co-founder of XAmplify, joins Uncle Marv to share the company’s journey from product-centric to service-first. Learn how XAmplify’s AI agent and analytics platform are helping MSPs turn complex jargon into clear value propositions, track every campai…
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Empowering Future Talent: Internship Insights with Dev Technology and the Virginia Talent and Opportunity Partnership
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In this episode, Chief Technologist John Janek talks with Christi Porter, Senior Director of Talent Acquisition, and Ashley Crute, Associate for Innovative Work Based Learning Initiatives at the Virginia Talent and Opportunity Partnership (V-TOP) on the latest DevCast episode. The conversation highlights the significance of the internship experienc…
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Passwords have served their use in the enterprise. We need to start moving away from simple passwords as an authentication mechanism. In this episode of the Tech Field Day podcast, Tom Hollingsworth is joined by Tony Efantis, Karen Lopez, and Fernando Montenegro as they discuss the premise that we are long past passwords, exploring the complexities…
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Intersect Power and AI Data-Center Scaling
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The tech DNA is what’s missing in the power industry, according to Intersect Power CEO Sheldon Kimber. “The fastest-growing technology the world has ever seen is now basically stuck behind one of the most boring and least innovative industries in the world.” In this episode of the Tech Disruptors podcast, Kimber joins Bloomberg Intelligence’s head …
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Timus Networks: SASE for the Channel (EP 859)
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Pinar Ormeci shares how Timus Networks is empowering MSPs with always-on zero trust, granular firewall policies, and rich reporting. The episode covers the company’s move to Tampa, their focus on the channel, and the latest innovations in network security. Why Listen: Learn how shared gateways make SASE accessible for small clients Discover smart V…
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SignUp Software Insights on Optimizing Dynamics 365 With ISV Partnerships
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In this episode of the Office of the CFO Podcast, John Siefert hosts Rob Ashe, VP of North America, SignUp Software, and Blaine Grzegorek, Senior Solution Architect, Sikich, for a conversation on the benefits of partnering with ISVs, top considerations when selecting an ISV, and the impact of AI agents. Key Takeaways: Risks of building your own sol…
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Hottest Cloud Vendors: Google Cloud Still #1, but Oracle, SAP Closing In
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In today’s Cloud Wars Minute, I break down the latest growth rankings among the top 10 cloud providers, highlight Google Cloud’s continued lead, and show how legacy giants like Oracle and SAP are rapidly transforming into cloud powerhouses. Highlights 00:15 — I wanted to share with you the latest numbers for the Cloud Wars Growth Chart, where we ta…
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Oracle GoldenGate 23ai: Parameters, Data Selection, Filtering, & Transformation
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In the final episode of this series on Oracle GoldenGate 23ai, Lois Houston and Nikita Abraham welcome back Nick Wagner, Senior Director of Product Management for GoldenGate, to discuss how parameters shape data replication. This episode covers parameter files, data selection, filtering, and transformation, providing essential insights for managing…
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Episode 072 - Cybersecurity Lessons on the Path to Private Equity - Paul Harragan
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Cybersecurity Lessons on the Path to Private Equity Dive into the world of private equity and cybersecurity with Paul Harragan, Global Cybersecurity Lead at KKR. In this episode, we cover strategies for managing risks, navigating M&A diligence, and aligning security with business growth. + + + Find more episodes on YouTube or wherever you listen to…
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Linking generative AI models to the agents that are going to use them now has a standard for queries, the Model Context Protocol (MCP). Suddenly all sorts of things are vying to be your data source of choice. What could go wrong? Analysts Jean Atelsek, James Curtis and Henry Baltazar join host Eric Hanselman to provide an introduction to what MCP i…
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The Problem with Being Right How Certainty Limits Your Growth
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Ever notice how being certain about something can feel really good? You've got the answer. You're confident in your decision. You know exactly what’s going on. But here’s the catch: when we’re sure we’re right, we stop thinking. We stop questioning. And without realizing it, we stop seeing all the other options we could be considering. In this epis…
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This episode of Nutanix CXO Pulse Season 2 shines the spotlight on one of the most pressing concerns over AI: Security and data management. Nutanix uncover how IT leaders can stay ahead of potential risks and build a foundation for safe, scalable AI adoption, including:-Why security, privacy and governance are essential for long-term GenAI success,…
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Exploring BTEX 2025: Insights and Innovations
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In this episode, KJ discusses the insights and experiences shared by various presenters at CDW Canada's Business Technology Expo (BTEX) 2025, highlighting the significance of the event in showcasing technological advancements and strategies for businesses. Key themes include the transition to Windows 11, the importance of cybersecurity, the evoluti…
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In this episode of Virtually Speaking, hosts Pete Flecha and John Nicholson are joined by Harshad Colte and Feidhlim O’Leary to break down the latest vSphere enhancements in VMware Cloud Foundation 9. They explore how vSphere is evolving to support both traditional VM workloads and modern container-based applications—all while improving operational…
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Jane's LME Addiction - Jennifer Selendy knows when to hold 'em
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In this episode of Jane’s LME Addiction, our head of LME coverage Jane Komsky brings in founding partner of Selendy Gay, Jennifer Selendy, to discuss LME litigation. They discuss the perspective of excluded lenders, when it makes sense to hold out, and why we have yet to find any certainty on the validity of specific LME tactics and debt document l…
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MSP Owners Group: The New M&A Model (EP 858)
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How do you keep your MSP thriving after selling? The answer lies in the community-driven vision of the MSP Owners Group. Juan Fernandez shares why this model is so different from traditional private equity buyouts—focusing on leaders who want to stay, grow, and mentor the next generation. Discover why Prodigy Techs and Cool Technology are among the…
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Peter from TruGrid joins Uncle Marv to tackle the myths and realities of RDP security. Peter explains why RDP isn’t the problem—it’s how it’s protected. He shares how TruGrid’s innovative architecture, built on SASE and Zero Trust, is making remote access safer and easier for MSPs, especially in the age of BYOD and cloud adoption. Why Listen: Bust …
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How to Lead Your Team with Comedy & Improv with Mike Tria, CTO of Gusto
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Today, we're talking to Mike Tria, CTO at Gusto. We discuss how Mike has led his teams from his background in improv, why you’ll never trust harder than when you’re in an improv troupe, and why vibe-coding might be the new normal in software development. All of this right here, right now, on the Modern CTO Podcast! To learn more about Gusto, check …
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AWS Morning Brief for the week of Monday, June 30th, with Corey Quinn. Links: What is AWS Security Hub? Amazon data center complex Code reviews in you IDE AWS Local Zones Features - AWS Last Week in AWS Slack community Amazon VPC raises default Route Table capacity Announcing Intelligent Search for re:Post and re:Post Private How to Set Up Automate…
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Episode 13: Building a Global SAP Consulting Powerhouse: The story of cbs corporate business solutions
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Guests: Harald Sulovsky - Founder and former CEO - cbs corporate business solutions Rainer Wittwen - CEO - cbs corporate business solutions Host: Alexander Greb - Consulting Director - cbs corporate business solutions Entrepreneurship isn’t just about startups — it’s also about building lasting companies that transform industries. In this special e…
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Live from PAX 8 Beyond, Uncle Marv chats with Leonard from Rythmz, the MSP-first company bringing portable internet to events and emergencies. Their rugged Pelican cases house bonded SIM cards for unlimited, high-priority data, perfect for powering small chamber events or a 100,000-person concert. Leonard shares how MSPs are cashing in by charging …
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Controlling the Uncontrollable in IT (EP 855)
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Live from Pax8 Beyond, Uncle Marv catches up with Brian Weiss, the Tech Stoic, who’s revolutionizing IT with Stoic philosophy. Running iTech Solutions, Brian focuses on people, process, and technology—helping clients navigate outages with practical solutions like backup internet or power redundancies. His Stoic mindset keeps his team grounded, emph…
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It has been a busy month for the Significant Risk Transfer (SRT) market as investors returned from the Global ABS conference in Barcelona earlier this month to a flurry of new deals, 9fin’s Celeste Tamers reported. In this episode of Cloud 9fin, US distressed debt reporter Ayden Crosby is joined by David Lucking, a partner in Linklater’s US structu…
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Zensai: Training Made Simple for MSPs (EP 854)
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Uncle Marv welcomes Kathleen Lord, Chief Revenue Officer at Zensai, to the show live from Pax8 Beyond in Denver. They dive into why compliance is broken and how MSPs can bridge the gap between technology implementation and user adoption. Kathleen explains how Zensai’s learning management system, built natively into Microsoft Teams, makes training s…
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See Why GenAI Workloads Are Breaking Observability with Wayne Segar
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What happens when you try to monitor something fundamentally unpredictable? In this featured guest episode, Wayne Segar from Dynatrace joins Corey Quinn to tackle the messy reality of observing AI workloads in enterprise environments. They explore why traditional monitoring breaks down with non-deterministic AI systems, how AI Centers of Excellence…
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What IT Leaders Can Learn from How the Government Buys Tech
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IT leaders in regulated industries know the pain of navigating outdated, slow procurement systems – especially when critical missions depend on modern tools. In this episode, Bryana Tucci, Lead of the AWS Marketplace for the US Intelligence Community, shares how government agencies are overcoming legacy procurement bottlenecks to access cutting-edg…
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How to Know You’re Not Charging Enough (EP 853)
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Ever wondered what it’s like to face a client who suddenly wants to pay less—while secretly discovering they’ve already shopped around and found your rates are actually half the competition? Uncle Marv shares a jaw-dropping story about pricing, client loyalty, and the emotional rollercoaster of running an IT business. Should you run DHCP on a serve…
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In this episode, Pete Flecha and John Nicholson are joined by Pete Koehler to dive into the latest vSAN innovations in VMware Cloud Foundation 9. They explore key updates like global deduplication, improved network traffic separation, vSAN-to-vSAN replication with VMware Live Recovery, and stretch cluster enhancements. From boosting performance and…
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Ever wonder why some MSPs struggle with Macs while others thrive? Justin Esgar, founder of an Apple-focused MSP and host of All Things MSP, pulls back the curtain on what it really takes to manage Macs at scale. From hilarious conference stories to the secrets of Mac deployment and security, this episode is packed with actionable insights for MSPs …
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Vercel COO on Scaling the AI-Native Web Stack
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Front-end development is rapidly evolving, driven by large-language models, agentic workflows and serverless architecture — enabling smarter, scalable apps and blurring front- and back-end boundaries. In this episode of the Tech Disruptors podcast, Vercel’s Chief Operating Officer Jeanne DeWitt Grosser joins Bloomberg Intelligence senior analyst Su…
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Innovative Events for MSP Growth (EP 851)
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What does it take to stand out in the MSP world? Join Uncle Marv and event management expert Amy Slater as they unpack the power of community, collaboration, and smart event planning. From organizing intimate Lunch and Learns to orchestrating large-scale panels, Amy reveals how Innovative Events supports MSPs and small businesses in finding their v…
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Mastering Crowdin's AI Tools: $3 Investment That Saves Hours of Translation Time with Dorota Pawlak
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In this episode of The Agile Localization Podcast, host Stefan Huyghe is joined by Dorota Pawlak, an AI for localization consultant and trainer, for a comprehensive walkthrough of Crowdin's most powerful features for streamlining localization workflows. What You’ll Learn How to leverage AI-powered pretranslation with custom prompts and fine-tuning …
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113: Connections 2025: Day 1 – Conversations with Hanna Andersson, CITGO, Contentstack, Ecolab, and Advanced Turf
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In this episode, we explore the role of AI in reshaping both B2C and B2B commerce. Joined by Neha Sampat, Tracie Pruden, Katie Youmans, Matt Ezyk, and Stephanie Melott, we examine the future of agentic commerce, including the impact of large language models like ChatGPT on traditional search engines and the rise of autonomous shopping. The discussi…
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How do you get more from GitHub in your work routine? Richard chats with April Yoho about how sysadmins can take advantage of more GitHub features to make better quality scripts and more! April discusses the capabilities of GitHub Copilot to assist administrators in comprehending the intricacies of source management, including branching and merging…
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Kubernetes & Cloud Native Trends, with Alain Regnier and Camila Martins
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This week’s interview was recorded live at Google Cloud Next, and features Alain Regnier and Camila Martins talking about recent developments in Kubernetes and cloud-native technologies. Including exploring highlights from KubeCon EU, and the value of community events. Do you have something cool to share? Some questions? Let us know: - web: kuberne…
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Travel, Food & IT with Brook Lee (EP 850)
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Join Uncle Marv and Brook Lee as they swap stories from the road, sharing the secrets to building authentic vendor relationships and the value of thinking outside the box. From event etiquette to real-world onboarding challenges, they share stories and strategies that will help you spot the best fit for your business. Plus, get ready for a world to…
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Automating MSP Success with Cyft (EP 849)
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Ever feel like your MSP is drowning in data but starved for context? Jeffrey Newton, co-founder of CYFT, shares how his AI-driven platform is giving MSPs real-time situational awareness—automating documentation, enriching tickets, and ensuring techs have the right info before they even pick up a call. Listen to why “best practice” may not always be…
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How Do You Turn Hosting Customer Frustrations Into Delight?
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Jesse Friedman continues his conversation with Aaron Campbell from hosting.com about transforming customer frustrations into delight. They explore building trust through transparent status pages, improving support communication with clear wait times, and aligning internal KPIs with actual customer success rather than efficiency metrics that game th…
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