Best Omni Channel Retail Podcasts (2025)

1
Retail’s Next Frontier: Leadership, Agility & Digital Influence with Ben Miller of Shoptalk 23:43

5d ago23:43

23:43

In this powerhouse episode of The Retail Podcast, Alex sits down with Ben Miller, VP of Content at Shoptalk, to unpack what’s really shaping the future of global retail. From rising pressure on operational efficiency to the explosive growth of retail media and AI-powered discovery, this conversation goes deep into: How leaders are navigating uncert…

1
Building a customer research panel with BECU 38:28

3d ago38:28

38:28

Episode web page: https://bit.ly/3S1wxq4 ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- In this episode of Insights Unlocked, we sit down with Jessica Schultz, senior manager of experience re…

1
Leverage the Jobs To Be Done framework to drive growth 40:05

10d ago40:05

40:05

Episode web page: https://bit.ly/4d2nCOx ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- In this episode, UserTesting’s Lija Hogan sits down with Jim Kalbach, Chief Evangelist at Mural and aut…

1
Five Things Friday: Luxury Wellness Trends, Retail Strategy Insights & World Retail Congress Preview 18:34

16d ago18:34

18:34

Welcome to Five Things Friday—a fresh, engaging weekly podcast from the hosts of The Retail Podcast, Laura & Alex! In our inaugural episode: - 🌟 Discover how Sunday Sporting Club is transforming luxury wellness, creating health-driven, meaningful social experiences. - 🛍️ Get an exclusive preview of the upcoming World Retail Congress 2025 in London,…

1
Empowering Frontline Workers: How Jabra and AI Transform Retail Communication | Andrew Doyle, VP at Jabra 16:45

20d ago16:45

16:45

Join Alex on The Retail Podcast as he speaks with Andrew Doyle, VP of Frontline Workers at Jabra, about how cutting-edge audio technology and AI are revolutionizing frontline communication in retail. Discover how Jabra enhances productivity, customer engagement, and employee satisfaction by enabling crystal-clear audio interactions and seamless int…

1
The power of courageous marketing with Gong's Udi Ledergor 45:05

18d ago45:05

45:05

Episode web page: https://bit.ly/3YTrCuW ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- In this episode of Insights Unlocked, UserTesting CMO Johann Wrede chats with Udi Ledergor, former CMO …

1
How Retailers Can Win the Battle Against Returns with ReturnPro CEO Sender Shamiss 22:04

26d ago22:04

22:04

Returns are costing retailers nearly $900 billion annually—and the problem is accelerating. In this episode, Sender Shamiss, CEO and co-founder of ReturnPro, joins The Retail Podcast to expose the operational chaos, financial impact, and future-facing solutions around retail returns. We explore why returns are no longer a back-office issue—but a st…

1
Designing AI products: Insights from Figma's 2025 report 32:43

26d ago32:43

32:43

Episode web page: https://bit.ly/4400s9a ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- In this episode of Insights Unlocked, Jason Giles, VP of Design at UserTesting, chats with Andrew Hogan…

1
Behind the Scenes at NRF APAC 2025: Insights from Managing Director Ryf Quail 23:54

1M ago23:54

23:54

Step backstage at the ⁠NRF APAC Big Show 2025⁠ with ⁠Ryf Quail⁠, Managing Director at Comexposium, as he reveals the powerful growth, strategic decisions, and transformative experiences shaping retail across Asia-Pacific. Ryf shares candid reflections from NRF APAC 2024, dives into what's driving the 2025 agenda, and highlights unique regional reta…

1
Serving More Than Bagels: The Fords’ Mission-Driven Journey 46:00

1M ago46:00

46:00

Ever wonder what happens when purpose drives a business more than profit? In this captivating conversation, Bill and Sheila Ford, founders of Ozark Mountain Bagel Company, reveal how a chance question – "Hey, you want to open a bagel shop?" – transformed their lives and the Northwest Arkansas food scene. The Fords share their remarkable journey fro…

1
Leading AI transformation with Greg Shove of Section 30:06

1M ago30:06

30:06

Episode web page: https://bit.ly/4jHDYyu ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- PROMO CODE for this episode with Section's Greg Shove: USERTESTING30 The code is good for Section cours…

1
Digital Passports: The Saviour of Luxury Goods? 18:22

1M ago18:22

18:22

Didier Mattalia, co-founder and CEO of Trust-Place, joins Alex on The Retail Podcast to explore how digital passports transform traceability and customer relationships post-purchase. Discover how luxury and premium brands across fashion, home furnishings, electronics, and mobility are leveraging digital passports to authenticate products, engage cu…

1
How customer journey mapping and storytelling unlock innovation at G2 34:17

1M ago34:17

34:17

Episode web page: https://bit.ly/4l9JDil ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- In this Insights Unlocked episode, UserTesting’s Jason Giles sits down with Dane Howard, Vice President…

1
Scaling Global Businesses with Language AI | Bryan Murphy, CEO of Smartling 16:31

2M ago16:31

16:31

Global expansion means speaking your customers’ language, not just translating words but capturing your brand’s unique voice. Bryan Murphy, CEO of Smartling, joins The Retail Podcast to unpack how AI-driven localization transforms content strategy, boosts global SEO, and dramatically reduces costs and complexity. Learn why automated, on-brand trans…

1
How FNBO is leverages its content marketing strategy to build trust and increase CSAT 34:37

2M ago34:37

34:37

Episode web page: https://bit.ly/4l9JDil ----------------------- Rate Insights Unlocked and write a review If you appreciate Insights Unlocked, please give it a rating and a review. Visit Apple Podcasts, pull up the Insights Unlocked show page and scroll to the bottom of the screen. Below the trailers, you'll find Ratings and Reviews. Click on a st…

1
Driving Marketplace Innovation at Kingfisher 17:06

2M ago17:06

17:06

In this episode, David Gomez Cardona steps into the studio to discuss his global journey in e-commerce, logistics, and digital transformation. He highlights how Kingfisher—parent company of B&Q, Castorama, Brico Dépôt and Screwfix continues to strengthen its omnichannel approach. David describes the evolution of customer expectations, from ultra-ra…

1
How Anthropologie gets omnichannel right (and what to learn) 27:29

2M ago27:29

27:29

Episode web page: https://tinyurl.com/2b3dz2z8 ----------------------- Rate Insights Unlocked and write a review If you appreciate Insights Unlocked, please give it a rating and a review. Visit Apple Podcasts, pull up the Insights Unlocked show page and scroll to the bottom of the screen. Below the trailers, you'll find Ratings and Reviews. Click o…

1
336: Blending AI Into Retail Operating Models 31:10

2M ago31:10

31:10

AI seems to be everywhere - events, suppliers, press, work meetings. In terms of exposure, we've seen a huge surge. But when it comes to embedding AI into retail operating models, most organisations are still finding their feet. The real opportunity lies not in flashy tools or futuristic hype, but in using AI to enhance decision-making, sharpen exe…

1
Elevating Retail with Innovation and Experience at the Retail Technology Show 2025 14:39

2M ago14:39

14:39

Matt Bradley, Founder and Director of the Retail Technology Show, joins Alex to share the behind-the-scenes story of growing one of the UK’s leading retail events. Discover why Matt believes retail gatherings must go beyond exhibitions—they should entertain, educate, and inspire. He reveals the strategic move to London’s Excel Centre, the decision …

1
Search Experience Optimization (SXO): The Future of SEO? 26:47

2M ago26:47

26:47

Episode web page: https://tinyurl.com/45pcxtn9 How can businesses move beyond traditional SEO rankings to create a truly engaging and high-converting user experience? In this episode of Insights Unlocked, host Nathan Isaacs sits down with Georgia Tan, co-founder of Switch Key Digital, to discuss the future of search and the rise of Search Experienc…

1
335: Out of Sight, Out of Mind 22:42

2M ago22:42

22:42

Some of the most critical problems in retail are unsolved, and they're not being looked at seriously enough. Whether it’s waste, supply chains, or workforce conditions, it’s often easier to look the other way. In this episode of the Retail Transformation Show, we explore what happens when retail challenges are left ‘out of sight, out of mind.’ From…

1
How UX and marketing drive better customer experiences 8:52

2M ago8:52

8:52

Episode web page: https://tinyurl.com/4txxcx83 ----------------------- In this episode of Insights Unlocked, we explore how marketing, UX, and customer experience teams can collaborate to craft impactful, data-driven strategies. Our guests—Emily Carrion, CMO at Entrepreneurs' Organization; Katie Karr, a Senior User Experience Designer at Workiva; …

1
Helping Suppliers Thrive in Walmart's Ecosystem: Lessons from 8th & Walton 40:46

2M ago40:46

40:46

When we sat down with Jeff Clapper, President and CEO of 8th & Walton, we knew we'd get insights on supplier training – but our conversation revealed something much more profound about the evolving retail landscape. From its origins teaching suppliers about Walmart's culture and systems to today's comprehensive support services, 8th & Walton has wi…

1
Join Mike Graen for his discussion with Dr. Bill Hardgrave discussing Omni-channel linkage with Academia 30:14

2M ago30:14

30:14

Dr. Bill Hardgrave, President of the University of Memphis, discussed his journey from founding the RFID lab at the University of Arkansas to leading the lab at Auburn and now Memphis. He emphasized the importance of inventory accuracy in omnichannel retail, noting that only 17% of retailers display in-store quantities online. He highlighted that 7…

1
334: A Year Of Driving Retail Transformation 28:00

2M ago28:00

28:00

Retail transformation is never a one-time event - it’s an ongoing journey. A year ago, Oliver Banks's book 'Driving Retail Transformation' was published to help retailers take control of change rather than react to it. Since then, the industry has continued to evolve, but the core principles in the book remain just as relevant today. In this specia…

1
How AI + user feedback transformed puppy training with Zigzag's Jack Mitchell 26:01

2M ago26:01

26:01

Episode web page: https://tinyurl.com/ywpva5x5 ----------------------- In this Insights Unlocked episode, host Michael Domanic sits down with Jack Mitchell, Head of Product and Operations at Zigzag, the #1 puppy training app. Jack shares how his team built Ziggy, an AI-powered virtual puppy trainer designed to provide personalized, science-backed t…

1
Inside NRF: How a Modern CMS is Powering Retail’s Biggest Show 19:44

3M ago19:44

19:44

Join Alex from The Retail Podcast in conversation with M⁠ark Wheeler (Storyblok)⁠ and ⁠Jason Hoolsema⁠ (CIO, NRF) on how a headless CMS revolutionized one of the world’s largest retail shows—enabling rapid content creation, seamless personalization, and a better experience for attendees. Description In this special episode of The Retail Podcast, ho…

1
333: The Retail Carnival Is Coming 24:59

3M ago24:59

24:59

Roll up, roll up! The Retail Technology Show is one of the hottest retail events around right now. In 2025, it's set for its biggest year yet. To help us understand more about what's in store, Event Director Matt Bradley joins Oliver Banks to discuss what's on, and the key challenges and opportunities facing retailers now and as we look to the futu…

1
How smart content drives better customer experiences 22:23

3M ago22:23

22:23

Episode web page: https://tinyurl.com/2p9rbkfu ----------------------- Rate Insights Unlocked and write a review If you appreciate Insights Unlocked, please give it a rating and a review. Visit Apple Podcasts, pull up the Insights Unlocked show page and scroll to the bottom of the screen. Below the trailers, you'll find Ratings and Reviews. Click o…

1
332: The Future For Retail's Frontline Workforce 35:31

3M ago35:31

35:31

Retail is built on people. From store colleagues and warehouse operatives to customer service teams, the frontline workforce plays a vital role in keeping the industry running. But in recent years, the structure of retail employment has changed dramatically. Cut backs, automation, flexibility, multiskilling and many other changes have impacted fron…

1
Join Mike Graen for his discussion with OSA Solution provider panel - State of the Industry 2024 pt. 2 37:29

3M ago37:29

37:29

The discussion focused on innovative inventory management solutions, including computer vision, RFID, and algorithmic approaches, to improve on-shelf availability (OSA) for retailers. Key points included the importance of accurate inventory tracking, with on-hand accuracy often around 50-60%. RFID's expansion across retail, manufacturing, and healt…

1
🎙️ How air up® is Changing the Way We Taste Water – with Co-Founder Lena Jüngst 16:54

3M ago16:54

16:54

💡 Can scent trick your brain into tasting flavors? In this special Shoptalk Europe partnership episode of The Retail Podcast, Lena Jüngst, Co-Founder & Co-Inventor of air up®, shares how neuroscience, innovation, and product design are revolutionizing hydration. Lena will also be at Shoptalk Europe in Barcelona (June 2-4, 2024)! 📢 Don’t miss Shopta…

1
LinkedIn marketing strategies (organic and paid) that work 34:28

3M ago34:28

34:28

Episode web page: https://tinyurl.com/4rymcmrs ----------------------- Rate Insights Unlocked and write a review If you appreciate Insights Unlocked, please give it a rating and a review. Visit Apple Podcasts, pull up the Insights Unlocked show page and scroll to the bottom of the screen. Below the trailers, you'll find Ratings and Reviews. Click o…

1
Effectiveness vs. efficiency in design with Dropbox's Alastair Simpson 52:41

3M ago52:41

52:41

Episode web page: https://bit.ly/3CBgLhw ----------------------- Rate Insights Unlocked and write a review If you appreciate Insights Unlocked, please give it a rating and a review. Visit Apple Podcasts, pull up the Insights Unlocked show page and scroll to the bottom of the screen. Below the trailers, you'll find Ratings and Reviews. Click on a st…

1
331: Is Your Retail Operating Model Draining Profits 31:17

3M ago31:17

31:17

Retailers often focus on sales and customer experience, but lurking beneath the surface, a flawed operating model can quietly drain profits. The worst part? Many of these inefficiencies go unnoticed because “this is how we’ve always done it.” In this episode of The Retail Transformation Show, join Oliver Banks and uncover the biggest hidden costs b…

1
Join Mike Graen for his discussion with OSA Solution provider panel - State of the Industry 2024 33:29

3M ago33:29

33:29

Mike Graen moderated a panel discussion on retail on-shelf availability, featuring solutions from bops, Pensa Systems, Badger Technologies, and Zebra Technologies. Jorge Risquez from bops highlighted their algorithmic approach to detecting and addressing out-of-stocks. Pinar Kaprali from Pensa Systems discussed their computer vision and AI technolo…

1
AI in Retail: How Executives Are Embedding AI 29:07

3M ago29:07

29:07

📢AI is transforming retail from supply chain to customer experience. In this episode, Jane Cheung, Global Research Leader at IBM, shares insights from a study of 5,000 executives on how AI is being embedded across retail operations. 00:00 - Welcome & Introduction 02:15 - AI Investment Trends in Retail 05:30 - AI’s Impact on Supply Chain & Operation…

1
AI meets human insight: UX research at Consumer Reports 24:31

3M ago24:31

24:31

Episode web page: https://bit.ly/3EGU4ZD ----------------------- Rate Insights Unlocked and write a review If you appreciate Insights Unlocked, please give it a rating and a review. Visit Apple Podcasts, pull up the Insights Unlocked show page and scroll to the bottom of the screen. Below the trailers, you'll find Ratings and Reviews. Click on a st…

1
330: Overcoming Uncontrollable Variation 21:30

4M ago21:30

21:30

Retail is full of natural variations—some predictable, some unexpected. Yet too often, businesses rely on averages, smoothing out the detail and missing critical insights. Successful retailers don’t just react to change; they anticipate it, refine their operating models and processes, and create systems that allow for fast, flexible decision-making…

1
Top 5 Digital Retail Trends 2025: Euromonitor, Michelle Evans 16:32

4M ago16:32

16:32

Join us for a deep-dive conversation with Michelle Evans, Global Lead for Retail and Digital Consumer Insights at Euromonitor, as she reveals the top five digital trends that will transform retail in 2025. In this episode, Michelle discusses: • Rebuilding Consumer Trust: How micro and nano influencers are taking over the role of traditional macro i…

1
The Future of Retail: Harnessing UGC, AI & Sustainability 19:04

4M ago19:04

19:04

In this episode, Keith Nealon, CEO of Bazaarvoice, explores how brands can leverage user-generated content (UGC) and artificial intelligence (AI) to build consumer trust and drive retail success. Discover how sustainable and ethical practices, innovative AI-powered tools, and the voice of the customer are reshaping the way consumers discover, resea…

1
Expanding Art and Accessibility in Northwest Arkansas with Jill Wagar 30:03

4M ago30:03

30:03

In this episode, we hear all about the artistic and cultural transformation happening in Northwest Arkansas as we chat with Jill Wagar, the visionary director of the Momentary and senior director at Crystal Bridges. Explore Alice Walton's profound philanthropic endeavors, including the Art Bridges Foundation, designed to bring art to communities na…

1
How Twilio is transforming customer communication with AI 28:34

4M ago28:34

28:34

Episode web page: https://bit.ly/4aP37nC ----------------------- Rate Insights Unlocked and write a review If you appreciate Insights Unlocked, please give it a rating and a review. Visit Apple Podcasts, pull up the Insights Unlocked show page and scroll to the bottom of the screen. Below the trailers, you'll find Ratings and Reviews. Click on a st…

1
Emerging use cases for FRID in retail featuring Jonathan Gregory pt. 2 of 2 26:06

4M ago26:06

26:06

Mike Graen and Jonathan Gregory discussed the challenges and opportunities in RFID technology. They highlighted the importance of accurate tire DOT number tracking and proposed RFID tags with extended attributes to streamline data entry. They addressed the potential impact of the FCC's consideration to reallocate the 902-928 MHz frequency band, whi…

1
Generative AI in Retail: Insights from NVIDIA’s AI Leaders 23:48

4M ago23:48

23:48

Discover how generative AI is revolutionizing retail. NVIDIA’s ⁠Azita Martin ⁠ Vice President and GM of AI for Retail, CPG and QSR Director of AI & Cynthia Countouris, NVIDIA’s director of product marketing for retail discuss multimodal AI, virtual shopping assistants, and supply chain optimization. Learn how businesses are leveraging AI to boost p…

1
Transforming healthcare UX with storytelling, data, and AI 28:29

4M ago28:29

28:29

Episode web page: https://bit.ly/4h5CI79 ----------------------- Rate Insights Unlocked and write a review If you appreciate Insights Unlocked, please give it a rating and a review. Visit Apple Podcasts, pull up the Insights Unlocked show page and scroll to the bottom of the screen. Below the trailers, you'll find Ratings and Reviews. Click on a st…

1
329: Overcoming Inaction In Transformation 25:29

4M ago25:29

25:29

Transformation doesn’t happen by chance—it happens through action. Yet, in the fast-paced and complex world of retail and retail transformation, inaction can become the silent killer of progress. Whether it’s uncertainty, overwhelm, fear of failure, or even hidden inaction, these challenges can quietly derail even the most ambitious initiatives. In…

1
What's New at Shoptalk 2025: Innovation, Luxury, and The New Market 7:53

4M ago7:53

7:53

Get an insider look at Shoptalk 2025 with ⁠Sophie Wawro, ⁠Global President of ⁠Shoptalk⁠, and ⁠Joe Laszlo,⁠ Head of Content US. Discover how this year’s groundbreaking initiatives—The New Market and Shoptalk LUXE—are redefining retail. Learn about the attention economy, luxury retail trends, and what’s shaping the future of customer engagement. 📌 H…

1
Actionable tips on empowering women in tech 18:36

4M ago18:36

18:36

Episode web page: https://bit.ly/40y13N5 ----------------------- Rate Insights Unlocked and write a review If you appreciate Insights Unlocked, please give it a rating and a review. Visit Apple Podcasts, pull up the Insights Unlocked show page and scroll to the bottom of the screen. Below the trailers, you'll find Ratings and Reviews. Click on a st…

1
Navigating the New Era of E-Commerce with ShelfSight's Founder & CEO Joe Murphy 39:32

4M ago39:32

39:32

Join us for a captivating conversation with Joe Murphy, the trailblazing founder of ShelfSight, as he shares his remarkable journey from a sales career to becoming a product management visionary. ShelfSight is transforming the way we understand product listing pages on Walmart, offering groundbreaking insights into search rankings, ratings, and rev…

Podcasts Worth a Listen

Omni Channel Retail Podcasts

Podcasts Worth a Listen