Learn how to effectively engage customers post-BFCM, boost retention, and leverage Klaviyo’s powerful data-driven insights to drive ongoing growth. We’ll equip you with actionable strategies and real-world examples of successful brands that have thrived by optimising customer retention. Our panelists bring a wealth of expertise from the eCommerce i…

How to Break Free from System Constraints and Achieve Operational Excellence.This webinar explores how businesses can unlock their full potential by integrating NetSuite with Shopify.We address the common challenges faced by marketing and operations teams—being handcuffed to outdated systems that restrict growth and flexibility, from the problems w…

Join Felipe Zapata, Product Owner at Recharge, in a riveting discussion on the transformative power of subscribable bundles in e-commerce. Uncover how bundling subscribers show a remarkable 33% increase in product exploration willingness and enjoy a staggering 2x higher lifetime value. From strategic insights to customer experience enhancement and …

In this episode, we tackle the challenges of scaling ecommerce operations with insights from Tim Regan and Timothy Dick, leading the charge for Peoplevox in ANZ. Dive into discussions about common pitfalls faced by up-and-coming brands, signs to scale up with a Warehouse Management System, and innovative strategies for warehouse optimization. Ready…

Ever wondered how to streamline your ecommerce operations, especially when diving into the world of B2B? Alex Weston from SparkLayer, sheds light on the intriguing universe of B2B ecommerce. 🌐 Within this episode, Alex walks us through the genesis of SparkLayer and its mission to harmonize B2B functionalities without sidelining the B2C shopping exp…

Dive into a bonus episode of Talk'n Shop as Leo, the CEO of Zyber, takes the mic to spill the secrets of Black Friday Cyber Monday success! 🛍️ Get ready for a masterclass in breaking historical records as Leo shares exclusive tips, innovative strategies, and insider insights that can elevate your BFCM game. Whether you're a seasoned pro or just sta…

E-commerce mavens, gear up for a compelling dive into the world of customer retention! Sam from Tapcart and Alex from Alamour the Label team up to share insights from both tech and merchant perspectives. 🛍️ Ever wondered how mobile apps can transform your e-commerce retention game? Or how to craft an authentic post-purchase experience that keeps cu…

Dive into the world of e-commerce with Alex, the Director of Sales - APAC at Klevu! 🛍️ Ever wondered how optimizing your online store's search function can skyrocket sales? Or how a simple search bar can become your website's best salesperson? Join us as we chat about the power of personalization, integrating with tools like Klaviyo, the role of AI…

Dive into the latest episode of Zyber Talk'n Shop! Frances Cook, the brilliant Investment Editor from Business Desk, is in the spotlight, sharing her deep insights on recessions, unemployment, and smart moves for entrepreneurs. Ever tried deciphering the complex world of economic downturns? Frances makes it relatable and, dare we say, fascinating. …

Join us as we embark on a fascinating journey with Stanley Henry, the owner of the Attention Seeker agency. Stanley's story is one of resilience and innovation, as he transitioned from being a General Manager at a hotel to running a thriving agency. In this episode, he shares the gripping narrative of facing financial challenges during the COVID-19…

Digital slip-ups can lead even the most successful e-commerce stores from thriving to diving in a heartbeat. 😱 Ever feared hitting 'delete' on that crucial email list right before Black Friday? Or, imagine a third-party app going rogue and messing up your store listings! This episode dives deep into these nightmares and offers a safety net: Rewind.…

Join us on Talk'n Shop as we welcome Aaron Roper from Rebuy. Delve into the power of personalizing upsells and cross-sells to boost your Shopify store's sales and customer lifetime value. Discover the versatility of Rebuy's tools, from AI-assisted product recommendations to streamlined checkouts, along with strategic insights from their success tea…

Zyber's Talk'n Shopify: Dive into our riveting discussion on Klaviyo's game-changing impact on businesses! Featuring insights from David (Zyber), Kat (Klaviyo), and Josh (Good George), we explored real-world success stories, marketing strategies, and the transformative power of Klaviyo. Whether you're deep in the marketing realm or just kickstartin…

Brace yourself for another intriguing episode of Talk'n Shop as we delve into the thrilling world of interactive, shoppable videos. This riveting conversation navigates the transformative power of shoppable videos, their influence on user experience, and how they boost sales. With expert insights into video analytics, we demystify how understanding…

Jump into this electrifying episode of Talk'n Shop with Leo, Zyber, and Shopify's Elias Savvakis. Uncover secrets behind Apple's winning retail strategy and learn about the power of Shopify's Point of Sale (POS) system. Discover how merging online and in-store experiences can boost your business and how Shopify is leading this retail revolution. Fr…

In this episode, our hosts David and Waldo go behind the scenes of ecommerce with the dynamic Lindsay Kalinsky from A Okendo. They reveal top-secret product releases, illuminate the art of customer retention through personalized experiences, and showcase the seismic power of word-of-mouth marketing. Boost your business with insights on Google Selle…

Dive into the thrill of Shopify's latest updates with Leo and Waldo in this exhilarating episode! They get you up to speed on the game-changing AI features - Sidekick and Magic, that supercharge store management and customer interaction. Get a sneak peek into the one-page checkout, the user-friendly Shop app, and the smart order routing that's set …

Strap in for a whirlwind tour of e-commerce's future in Episode 4 of Talk'n Shopify! John Mellows from The Kai Box joins us for a deep dive into subscriptions, AI magic, and tech tips. Discover how email marketing is turbocharging growth and how the unique shopping habits at Countdown can inspire us all. Leo emphasizes the underutilized potential o…

Talk'n Shopify' brings you an action-packed podcast episode with Leo and Waldo. Discover the hottest eCommerce trends that'll transform your online store into a powerhouse. Watch out for Waldo's epic rants about eCommerce website blunders that'll make you laugh and learn! For more information about Zyber Digital Visit our website -⁠⁠⁠ https://www.z…

This episode unveils the power of delivery speed, free shipping, and automation in transforming user experience. Partner Manager Hakan Steel shares game-changing insights on over-communicating shipping updates to keep customers engaged. Prepare to be captivated as we redefine customer satisfaction and revolutionize your e-commerce strategies. Get r…

Guess who's back? Talkn' Shop returns with a vengeance, bringing you hilarious stories, mind-blowing insights, and top-notch guests. Join us as we spill the tea on our hiatus adventures, including that unforgettable encounter with Leo at a Z petrol station. Plus, get the scoop on the latest online sales trends in Q1 2023. Smart minds tune in, and t…

Responding to reviews is your opportunity to shine in front of current and future customers. 4.3 is stated as the optimal rating for customer reviews, so how can merchants manage negative reviews? Listen to this episode as David shares some nuggets of gold around responding to reviews: The do’s and don’ts for responding to reviews. Turning negative…

Let’s chat about how wishlists can enhance shoppers’ online experiences! A wishlist is an eCommerce function, allowing customers to create personalised collections of products they want to buy and save for later. In this episode David shares: How can brands use this data beyond the wishlist function? What should you expect when adding a wishlist to…

Data analysis is crucial for eCommerce merchants, but it can be overwhelming at times! We’ve moved from limited data available, to multiple platforms, making it time-consuming and tricky to know what to focus on. In this episode, David shares insight on: How to get started with efficient data analysis? Recommended technology to bring information in…

In this week’s episode of A Shot of Caffeine, we discuss the powerful A/B feature of Klaviyo which eliminates the guesswork from each campaign. A/B testing is an experiment, showing users different variations at random. But how can eCommerce merchants really leverage this tool? Listen to this episode to discover: How can eCommerce brands use A/B te…

Are you looking to get started with subscriptions? By 2025 subscriptions are estimated to be a $500billion market. 60% of subscriptions have been in place for more than one year. Listen to this episode of practical tips as we discuss: What kind of merchants are best suited to offering subscriptions? What are the true benefits for merchants? Tactics…

Get higher conversions and more real estate with Google Shopping. Google Shopping allows users to search for products across eCommerce websites and compare prices between different merchants. In addition, Google Shopping ads convert 30% higher than text based ads. In this episode we discuss the importance of being listed as a merchant: How can it m…

What makes your brand tick? How can you portray this message to your customers? In this short episode we chat about the importance of a crafted welcome flow when it comes to your online store. This is a critical moment in the customer lifecycle, and one of the most opened email flows. A welcome flow is an eCommerce brand's chance to greet their cus…

Are you looking to engage your customers without a points system? In this short episode of A Shot of Caffeine, we discuss strategies that brands can use to build points-free loyalty, create memorable experiences and retain customers. Listen to this episode as we explore: Insight into points-free loyalty strategies. How can you drive loyalty and rap…

Let’s discuss how you can leverage a quiz across your eCommerce store. Quizzes enable merchants to enhance customer experiences on-site. Additionally, they also help brands build customer relationships by understanding their customers’ zero-party data. Listen to this episode of A Shot of Caffeine as we discuss: How can quizzes benefit both customer…

Personalisation is super powerful across your customer reviews. In this episode we discuss how brands can use zero-party data and attributes to enhance their reviews and UGC. 91% of consumers are more likely to shop with brands that provide product recommendations that are personal to them.* Listen to this short episode of practical tips as David d…

Providing customer care is crucial for eCommerce merchants striving for growth. However, this doesn’t have to come at the expense of time and costs to your business. Hear from our Growth Strategist about how an omnichannel communication strategy can enhance your eCommerce business. Listen to this episode of A Shot of Caffeine as David shares: What …

We’re back with a Shot of Caffeine to share practical tips about the most important flow you can set up in Klaviyo: the abandoned cart flow. Abandoned shopping carts account for US $18 billion in lost revenue annually. The global average: 69.75 % of carts will never make it through the check out process.* Listen to this short episode of practical t…

In this succinct episode of practical tips, we discuss the importance of integrating reviews into your eCommerce store. 99% of customers read reviews before making a purchase, and if you have reviews on your site, users feel 71% more comfortable purchasing a product.* Listen to this short episode of practical tips as David discusses: How you can le…

In our first episode of a Shot of Caffeine, David shares practical tips on how to ensure you have a highly engaged customer base in Klaviyo. Unengaged subscribers cost merchants time and money. Listen to this short episode of practical tips as David discusses: The benefits of removing unengaged subscribers. A 3-step strategy to identifying unengage…

It’s our Season 4 finale! How do you prepare for SMS marketing? How does it compliment email marketing? How do you engage with the right customers at the right time? In this two part episode, Waldo and David are joined by Robert Gibson, Lead Partnerships APAC at Klaviyo and Alexander Babich, Founder of Kulani Kinis. Klaviyo is a unified customer pl…

Unleash growth and get a 90x ROI with Klaviyo’s email marketing. In this two part episode, Waldo and David were joined by Robert Gibson, Lead Partnerships APAC at Klaviyo and Alexander Babich, Founder of Kulani Kinis. Marketers need to get smart about how they interact with their customers and use their data to create enhanced experiences. Klaviyo …

Take your Shopify store to the next level with 100+ new product updates! Shopify has launched Shopify Editions: connect to consumer (Summer ‘22) which includes exciting features as the platform grows from strength to strength. With B2B on Shopify, Shopify Audiences, Functions, Hydrogen and more, the latest update gives merchants a competitive edge …

NFTs and eCommerce - are they the future of selling online? It has been 18 months since we first mentioned NFTs on our podcast. It has been interesting seeing this topic evolve and all the action around it. $44.2 billion of cryptocurrency sent to smart contracts associated with NFT marketplaces, up from just $106 million in 2020, according to a rep…

With the increase of inflation around the world, combined with a staff shortage, many businesses are looking to tighten their belt when it comes to utilising their tech stack. Gorgias is a powerful tool, with a lot of functionality, so this week we discuss how merchants can use it to improve their customers’ experience while automating workload and…

Are your eCommerce store and retail POS running synchronised? Are your business processes costing you time and money? How do you find the ideal tech stack to reach you business goals? We were joined by Jeffrey Atizado, CEO at SMB Consultants. Zyber has a long-standing relationship with SMB Consultants, the original cloud integrator. SMB Consultants…

Merchants are faced with the ongoing challenges of both how to acquire customers, and secondly, how to retain them. Powering over 15,000 brands, Recharge offers subscription services for eCommerce merchants to help them turn one-time transactions into customer relationships. We loved chatting to our Recharge Partnership Manager, Callie Calimlim who…

Do you keep hearing the buzz words Shopify ‘Flow’ and ‘Scripts’ and want to know more? In this episode our Shopify experts Leo and Waldo answer it all: What they are? Who are they for? How can you leverage these to enhance your eCommerce store? Listen to this episode to see how these features can improve your business from customer experience, risk…

Growing at scale while meeting consumer needs is a juggling act, but Fish City Hamilton is staying ahead of the curve when it comes to building a brand through their eCommerce and marketing strategy. This week we were lucky to be joined in-person in our studio by the Fish City Hamilton team. Marketing & eCommerce Manager Josh Tweedie, and General M…

Looking to upgrade to Shopify Plus? Or are you deciding whether to cross-migrate to Shopify or Shopify Plus? This episode is for you! One of Shopify Plus’ biggest competitors is Shopify itself, and in this episode Leo and Waldo compare the key differences between the two. Considering Markets, Scripts, Launchpads, Flows and more, this quick-fire epi…

Every merchant hates a chargeback. Fraud rates across Shopify stores are increasing by 20% YOY. So why is fraud protection often an afterthought when it comes to managing your eCommerce store? John Gregoriadis and Jordan Lewis, founders of Spotrisk, a new NZ-based fraud protection platform here to help give you peace of mind for your Shopify store …

Long term strategy = long term growth. Where do you want to be tomorrow? Already on Shopify but looking to scale your omnichannel strategy? This episode is for you. Meet David Visser, Key Account Manager for the Growth Strategy team here at Zyber. This episode focuses on thought leadership; what do merchants need to include long after their eCommer…

Let’s talk Instagram marketing strategies. With 500+ million active users per day and forecasts that there will be 1.1 billion users in 2022, it’s a missed opportunity if you’re not acing the Gram. More larger brands are aggressively taking that space, so how can you pivot your strategy to stand out in front of your target audience? This week we we…

Your videos should be shoppable, and you are losing sales if your videos are only for watching. With so many shoppers leaving a web-page to do their own research, why has it taken so long for videos to become added onto websites and product pages? We were lucky to be joined by another international guest, Claudiu Cioba, CEO and founder of VideoWise…