Best James Amp Connor Podcasts (2025)

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Mission: Impossible, Tom Cruise & the Fall of Franchise Filmmaking 1:08:12

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15h ago1:08:12

1:08:12

Is Mission: Impossible still the gold standard of action films—or has the franchise lost its way? In this episode of BTS with Joe, I’m joined by returning guest and fellow movie nerd Connor Hernan to unpack the latest Mission: Impossible installment (Dead Reckoning? Final Reckoning? They changed the name, we talk about it). We dive deep into: Why t…

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#227 - Steve Powell & The New Era of Outbound: Why Proactive Customer Contact Is the Future of CX 38:18

12d ago38:18

38:18

🎙 In episode #227, Martin is joined by Steve Powell of Alvaria CX to explore why proactive customer engagement is having a major comeback—and what it means for your contact centre. Learn how Alvaria’s Outreach IQ framework is transforming outbound strategy by combining intelligence, integration, and compliance. This episode is packed with insight o…

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#226 - The 100th episode of GOOW TV 43:24

22d ago43:24

43:24

Join me and 50 people live from Linkedin today for the 100th episode of get Out of Wrap TV. We chat about working from home vs in the office, what LinkedIn content we like and also what terms we'd like to see consigned to the bin. Thank you for all your support.

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EP. 8 Marmalade #dragrace 44:47

1M ago44:47

44:47

Stefan and Divina chat with Marmalade

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EP. 7 Charra Tea #dragrace 36:25

1M ago36:25

36:25

Stefanand divina chat with Charra Tea

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EP. 6 Chanel O'connor #dragrace 54:30

1M ago54:30

54:30

Stefan and Divan Chat with Chanel

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EP. 5 Actavia 47:06

1M ago47:06

47:06

Stefan and Divina Chat to Actavia

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EP. 4 Kiki Snatch 46:59

1M ago46:59

46:59

Stefan and Divina chat to Kiki Snatch

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EP. 3 Zahira Zapanta #dragrace 46:29

1M ago46:29

46:29

Stefanand Divina speak to Zahira Zapanta

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EP. 2 Dita Garbo #dragraceuk 33:46

1M ago33:46

33:46

Stefan and Divina chat with Dita Garbo

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Ep. 1 Saki Yew #dragraceuk 38:00

1M ago38:00

38:00

Steffan and Divina Chat with Saki Yew

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#225 - The People Puzzle with Lee Houghton 47:16

2M ago47:16

47:16

In episode 225 of Get Out of Wrap, Martin welcomes back the inspiring Lee Houghton — this time to talk about The People Puzzle, his Amazon #1 bestselling book. Lee shares the candid behind-the-scenes journey of writing a leadership book designed not just to be read, but worked through. From the original “Leadership Cheat Code” concept to evolving i…

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#224 - GOOW TV - Is Customer Service Dead ? 33:43

2M ago33:43

33:43

On the 99th show of Get Out of Wrap TV ( over on Linkedin 10am on a Tuesday ) we discussed a recent article in the Guardian that was titled 'Is Customer Dead & why is it so , so bad?' No one better than the GOOW community to chat about this.

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Nick Wiesner: Touring, Trauma, and the Truth About Making Music 1:17:07

2M ago1:17:07

1:17:07

In this episode of The Just Joe BTS Podcast, Joe sits down with indie folk artist Nick Wiesner for an unfiltered, behind-the-scenes conversation about the reality of life as a working musician. 🎤 Nick opens up about: Life on the road: the good, the bad, and the absurd (including a brutal abscessed tooth mid-tour) The emotional toll of touring and h…

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Finding Purpose Through Creativity: James Palos on Music, Movies & Meaning 1:52:45

2M ago1:52:45

1:52:45

This week on The Just Joe BTS Podcast, we’re diving into creativity, culture, and cinema with Chicago-based musician and Letterboxd legend James Palos. From growing up in a huge, film-obsessed family to falling in love with guitar during COVID, James shares his personal journey into music, his obsession with great storytelling, and the unexpected w…

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#223 Dan Luik of Currys introduced by Steve Powell of Alvaria 50:46

3M ago50:46

50:46

Outbound is far from dead — it's thriving in Loughborough. In the latest episode of Get Out of Wrap, I’m joined by Steve Powell of Alvaria to introduce an incredible leader: Dan Luik, Head of Currys’ Loughborough Campus. Dan runs one of the most impressive contact centre operations I’ve ever seen. It’s profitable. It’s customer-obsessed. And it’s r…

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From YouTube to B2B Filmmaking: Storytelling, Marketing, Imposter Syndrome & DaVinci vs Premiere - Matthew McGuire 1:18:04

3M ago1:18:04

1:18:04

From viral YouTube videos to high-level B2B marketing, filmmaker Matthew shares his raw journey—balancing creativity, career, and family while unlocking storytelling secrets that separate amateurs from pros. In this episode of The Just Joe BTS Podcast, we dive deep into: How early YouTube fame shaped his path The brutal reality of filmmaking jobs W…

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Oscars, Snubs, Anora, & Film School — A Deep Dive into the State of Cinema with Connor Hernon 1:48:19

3M ago1:48:19

1:48:19

In this episode, I sit down with Connor Hernan, a college student, storyteller, and passionate film reviewer, for a deep conversation about the Oscars, Best Picture winners, and whether or not the Academy still gets it right. We talk about: Why “Anora” won Best Picture (and why it deserved it) The difference between books and movies as storytelling…

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#222 - James Connors of Quetzel 45:19

3M ago45:19

45:19

🎙️ New Episode #222 of Get Out of Wrap is live! This week, I’m joined by James Connors, founder and director of Quetzel, a business built on honesty, curiosity, and problem-solving. In this episode, we dive into James’ unconventional journey—from life as a roadie to building a trusted tech sourcing partner that’s helping companies make smarter, fas…

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Francis and Joseph Thomas | Indie Filmmaking, Directing Styles, Film Budgets, and Debating Spielberg 1:45:02

3M ago1:45:02

1:45:02

In the very first episode of JustJoeBTS, host Joe sits down with the filmmaking brothers, Joseph Thomas and Francis Thomas, from the Chicago area. Together, they dive into a raw and insightful conversation about their journey in the film industry, from childhood inspiration to launching full-scale creative projects. This episode is packed with hear…

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#221 - Get Out of Wrap TV - What areas of our contact centres will undergo the most change in the next five years? 40:49

3M ago40:49

40:49

In this engaging episode of Get Out of Wrap TV, host Martin Teasdale leads a thought-provoking discussion on the future of contact centres, exploring the rapid changes shaping the industry. The episode features lively audience participation and expert insights into how technology, workforce dynamics, and customer expectations are evolving. One of t…

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#220 - Iryna Velychko & Bogdan Koshevoy on life in Ukrainian Contact Centres 33:16

3M ago33:16

33:16

The resilience of Ukraine's contact centre industry is nothing short of extraordinary. In the latest episode of Get Out of Wrap, I had the privilege of speaking with Iryna Velychko and Bogdan Koshevoy, who shared the realities of running contact centres in a war zone. Despite missile attacks, power outages, and unimaginable challenges, these profes…

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#219 Clare Muscutt of Women in CX 51:19

4M ago51:19

51:19

With International Women’s Day around the corner, who better to join me on Get Out of Wrap than the incredible Clare Muscutt, founder of Women in CX? We had a powerful conversation about: 💡 Her journey from frontline service to leading CX innovation in top brands. 💡 The broken rung—why women make up 70% of frontline CX roles but only 30% of leaders…

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#218 - Rich Knox of Betr Outsourcing 42:19

4M ago42:19

42:19

🚀 25 Years in the Industry and Still Pushing Boundaries! 🚀 I recently had the pleasure of sitting down with Rich Knox, Managing Director at Betr Outsourcing, on the latest episode of Get Out of Wrap. And let me tell you—this conversation was packed with insights, passion, and a refreshing dose of honesty about the contact centre industry. 💡 Key Tak…

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#217 - Get Out of Wrap TV - why are customer satisfaction scores still low ? 36:01

4M ago36:01

36:01

In this episode of Get Out of Wrap TV, Martin Teasdale dives into a critical conversation about the state of customer satisfaction in today's contact centres. With cutting-edge technology and more CX experts than ever, why aren’t satisfaction levels rising? The discussion sparks insightful comments from industry professionals, highlighting the bala…

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#216 - Get Out of Wrap TV - show 92 46:33

4M ago46:33

46:33

In this latest episode of Get Out of Wrap TV, the contact centre community comes together for an insightful and engaging discussion filled with real-world industry challenges, expert perspectives, and plenty of laughter. From candid conversations about the frustrations of sales outreach to the power of AI in improving inclusivity—particularly throu…

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#215 - Chris Rainsforth of The Forum back by public demand 31:05

5M ago31:05

31:05

Back by public demand! The legend that is Chris Rainsforth of The Forum joined me for another episode of Get Out of Wrap – and as always, he brought invaluable insights for the contact centre industry. Some key takeaways from our chat: 🎉 The Forum is celebrating 25 years! A massive milestone for an organisation dedicated to improving best practices…

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#214 Florian Garnier of Calabrio flying high with WFM 33:39

5M ago33:39

33:39

🚀 Workforce Management on Autopilot: The Future of Contact Centres ✈️ Imagine flying a plane without autopilot. Every adjustment, every course correction—done manually. It would be exhausting, inefficient, and prone to errors. Now, apply that to workforce management (WFM). Contact centre leaders often juggle endless schedules, service levels, and a…

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#213 - The first Get Out of Wrap TV of 2025 46:51

5M ago46:51

46:51

What is your Linkedin 'ick' ? What is the one thing you think will change our industry for the better in 2025 ? This years industry events. What is the mix of inbound traffic in our industry and what is the expected change ? We cover all of this in the show today which I am able to bring to you thanks to my partners Betr & The Forum.…

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#212 - Marco Jetmir Ndrecaj of SSCL 34:33

6M ago34:33

34:33

🚀 Kickstarting 2025 with an inspiring story you won’t want to miss! In this episode I sit down with Marco Jetmir Ndrcaj of SSCL. A remarkable leader with a journey that embodies resilience, passion, and purpose. Try not to let the fact that Marco supports Chelsea put you off 🤣 From washing pots in a restaurant as a teenager to leading customer expe…

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#211 Goodbye 2024 - Hello 2025 25:06

6M ago25:06

25:06

Short review of 2024 and look forward to 2025. Thank you for another year with me and this podcast - your support means a lot. Happy new year from me x Mart

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#210 - Dan Cohen of Nespresso and a leap into the unknown 37:21

6M ago37:21

37:21

🚀 From Contact Centres to Supply Chains: Embracing Change with Dan Cohen! 🚀 Ever wondered what it takes to leap from leading a contact centre to managing a global supply chain? In this episode of Get Out of Wrap, Martin speaks with Dan Cohen, the dynamic leader who transitioned from Nespresso’s award-winning contact centre operations to overseeing …

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#209 Steve Morrell of Contact Babel - what should we be focusing on? 49:45

7M ago49:45

49:45

Steve Morrell of Contact babel has been conducting research in our industry for 23 years. This week he came on get Out of Wrap TV to share some key area's we as contact centre professionals should be focused on.

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#208 Ed Creasey of Calabrio on our joint research piece - The Voice of the Agent 45:05

7M ago45:05

45:05

📊 Groundbreaking Insights: The Voice of the Agent – A Joint Research Project with Calabrio! 📊 How do contact centre agents really feel about their roles, career prospects, and the impact of technology like AI? In this latest episode of Get Out of Wrap, Martin connects with Ed Creasey, VP of Solution Engineering at Calabrio, to discuss their extensi…

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#207 Clayton Trotsky & The Future Leaders Club 40:45

7M ago40:45

40:45

What does it take to nurture the next generation of contact centre leaders? In this episode of Get Out of Wrap, Martin chats with Clayton Drotsky, founder of The Growth Crew, about his inspiring journey from frontline leader to mentor and the incredible impact of empowering emerging leaders. Why should you listen? Discover the power of self-belief:…

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#206 - Kerry Sudale on the Candidate Experience in Recruitment 54:49

8M ago54:49

54:49

🔍 **Transforming the Candidate Experience with Kerry Sudale!** 🔍 Recruitment isn’t just about finding skills—it’s about understanding people and their unique journeys. In this episode of *Get Out of Wrap*, Martin chats with Kerry Sudale, founder of Sudale Search and Select, who shares her powerful story and fresh perspective on making the hiring pr…

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#205 - Nerys Corfield - the Tech space explained 48:26

8M ago48:26

48:26

**The Tech Behind the Talk: Demystifying Contact Centre Tech with Nerys Corfield!** 🔍 If "contact centre tech" feels like a maze of jargon and endless options, this t episode is for you! On GOOW TV we were lucky to have Nerys Corfield, a true industry veteran, join us . Nerys simplifies the complex world of contact centre technology, uncovering the…

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#204 - Get out of Wrap TV ft. Garry Gormley 41:24

8M ago41:24

41:24

In this *Get Out of Wrap* podcast episode, Martin hosts Garry Gormley, also known as "Double G," to discuss the importance of leveraging conversations, data, and coaching to enhance team leader and agent performance in contact centers. ### Key Takeaways: 1. **Using Conversational Data to Drive Performance**: Garry emphasizes the potential of conver…

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#203 - Supporting Team Leaders & Agents 36:05

8M ago36:05

36:05

For the recent Contact Centre Performance Summit by Evaluagent I was asked to do a live presentation / webinar about how the Team Leader & Agent roles have changed over the years and what we can do to better support them. In this live session I share where our industry is right now and the impact that has on team leaders and agents and also share t…

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#202 - Sarah Hunt of DDC Os - lndustry Legend 36:59

9M ago36:59

36:59

In this episode of the Get Out of Wrap podcast, Martin chats with Sarah Hunt from DDC Outsourcing, exploring her career journey and insights into the contact center industry. Sarah discusses her transition from operational management to a more strategic role in the industry, working to elevate contact center jobs and make them careers of choice. Ke…

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#201 - Ian Chappell of Centrical on Team Leader performance and support 47:11

9M ago47:11

47:11

ian is an awesome guy and we talk about his career and then about a subject we are passionate about but is often overlooked and that is Team Leaders. Thankfully Centrical have focused on Team Leaders and Ian shares the recent developments in their offering.

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Get Out of Wrap TV - Sept 17th - 80th Show 38:29

9M ago38:29

38:29

What was your nickname at school ? What does our industry need to do better to attract talent ? Two great events coming up Join me and the GOOW community to chat about these questions and more on your weekly Linkedin Live TV show all about contact centres.

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#200 - The 200th episode of Get Out of Wrap 26:04

10M ago26:04

26:04

To celebrate hitting this milestone I asked for lots of you awesome people to come and say hi ! Thanks for always supporting me - whilst I do it on my own, I really don't x Heres to the next 200 and more amazing people and stories about our great industry.

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#199 Helen & Pete of BPA Quality on Consumer Duty one year on. 49:51

10M ago49:51

49:51

**One year into Consumer Duty—are we truly putting customers first?** In our latest podcast episode, I had the pleasure of diving deep with Helen Manahan and Pete Dunn from BPA Quality about the impact of the UK’s Consumer Duty regulation, one year on. We unpacked how this regulation is driving a critical shift towards customer-centricity in the fi…

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The Break Room - a Linkedin Live Audio event 56:12

10M ago56:12

56:12

Join me, Danny, Kerry, Scott, Daryn and Dara as we chat about how life has changed for agents, interviews, loyalty and fantasy football. Linkedin Audio is a Live event and The Break Room is a chance every fortnight to come together and chat about whatever you want.

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GOOW TV Panel - Performance Management 45:01

11M ago45:01

45:01

On today's Linkedin Live GOOW TV we had our first ever panel. I was joined by Dan Light of Different Edge, Pete Dunn of BPA Quality and Danny Wareham of Firgun to talk about Performance Management in Contact Centres. Is performance management a phrase that strikes fear into your teams ? We explore why this and what you can do about it and the panel…

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The Break Room - a Linkedin Audio Event 39:33

11M ago39:33

39:33

The Break Room is a Live Linkedin Audio event bought to you by Get Out of Wrap. We started talking about academies (grad bays) in Contact Centres initially but as its a live event we started talking about AI and then, thanks to Spencer, we talked about the extent to which technology is helping or hindering customers with disabilities. If you like t…

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#198 - Nadine Edmondson of Evaluagent on maximising QA & NPS 41:41

11M ago41:41

41:41

Nadine Edmondson is Director of Product Marketing & GTM at Evaluagent and is at the cutting edge of whats going on at Evaluagent with their AI driven QA, XNPS and gamification. It's a great conversation and Nadine is insightful, knowledgeable and engaging !

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#197 GOOW TV - Are agents being asked to come back in to Contact Centres 45:51

11M ago45:51

45:51

In today's Get out of Wrap on Linkedin we chatted about whether we are seeing a return of agents from working from home back to the contact centre, and if so, what are the implications. We also chatted about ID & V and the trend on time taken to identify customers.

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#196 - GOOW TV ft. Rob Wilkinson on NPS & an announcement 38:30

11M ago38:30

38:30

In this episode from GOOW TV (every Tuesday on Linkedin - 10am GMT) I am joined by Rob Wilkinson of Evaluagent who shares his thoughts on NPS and what Evaluagent are up to in transforming how we understand and use NPS. There's also a special announcement !