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HBO and The Ringer's Bill Simmons hosts the most downloaded sports podcast of all time, with a rotating crew of celebrities, athletes, and media staples, as well as mainstays like Cousin Sal, Joe House, and a slew of other friends and family members who always happen to be suspiciously available.
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Manage episode 485792558 series 3606997
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Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level.
In this episode, Michael Doherty dives into the challenges service advisors face when communicating repairs to clients. Michael emphasizes that the advisor’s role is not to sell repairs, but to provide peace of mind by building trust and clearly explaining vehicle needs. He introduces the “traffic light method” as an effective communication tool—using green, yellow, and red markers—to help clients better understand the urgency and status of their vehicle’s services.
00:00 Understanding Vehicle Service Recommendations
03:52 Traffic Light Method Explained
09:19 Traffic Light System for Vehicle Maintenance
10:43 Proactively Plan for Car Repairs
13:23 Promote and Subscribe to Podcast
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56 episodes
