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In this episode, Michael Doherty dives into the challenges service advisors face when communicating repairs to clients. Michael emphasizes that the advisor’s role is not to sell repairs, but to provide peace of mind by building trust and clearly explaining vehicle needs. He introduces the “traffic light method” as an effective communication tool—using green, yellow, and red markers—to help clients better understand the urgency and status of their vehicle’s services.

00:00 Understanding Vehicle Service Recommendations

03:52 Traffic Light Method Explained

09:19 Traffic Light System for Vehicle Maintenance

10:43 Proactively Plan for Car Repairs

13:23 Promote and Subscribe to Podcast

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