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HBO and The Ringer's Bill Simmons hosts the most downloaded sports podcast of all time, with a rotating crew of celebrities, athletes, and media staples, as well as mainstays like Cousin Sal, Joe House, and a slew of other friends and family members who always happen to be suspiciously available.
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Manage episode 514178428 series 3606997
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In this episode, Michael Doherty breaks down the concept of “client guided sales” and how it transforms the traditional sales approach for service advisors. Michael emphasizes the importance of using detailed diagnostic information and photos to build trust with clients, as well as the need for clear communication and patience throughout the estimating process. He also discusses how prioritizing the client’s main concerns, being transparent with recommendations, and making clients feel valued can set a shop apart in a competitive market.
Timestamps:
00:00 Review Info Before Estimating
04:04 "Importance of Client Communication"
07:53 "Review Estimates Before Sending"
10:52 Client-Guided Sales Approach
12:57 "Client-Guided Sales Strategies"
19:19 "Client-Guided Sales Approach"
20:24 "Client-Guided Sales & Rapport"
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54 episodes
