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E284 | Optimizing Payments for Growth and Retention with Paddle's Lucas Lovell

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Manage episode 472557466 series 2505086
Content provided by Andrew Michael. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Andrew Michael or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.

Today on the show, we have Lucas Lovell, VP of Product at Paddle, a comprehensive payments and billing platform that helps businesses streamline transactions, reduce churn, and scale globally.

In this episode, Lucas shares his insights on the critical role payments play in churn reduction and strategies like smart payment retries, network tokenization, and local payment methods to maximize revenue.

We also dive into retention tactics and Lucas’ perspective on the evolving payments landscape and how AI and automation are shaping the future of subscription businesses.

Mentioned Resources

Churn FM is sponsored by Vitally, the all-in-one Customer Success Platform.

  continue reading

Chapters

1. E284 | Optimizing Payments for Growth and Retention with Paddle's Lucas Lovell (00:00:00)

2. How Paddle helps companies reduce churn (00:05:40)

3. Why payments fail and how to fix it (00:12:35)

4. The power of cancellation flows (00:20:08)

5. Paddle's divestment from Price Intelligently (00:25:31)

6. AI in the future of payments (00:28:48)

7. Evolution of banking and payment (00:34:13)

290 episodes

Artwork
iconShare
 
Manage episode 472557466 series 2505086
Content provided by Andrew Michael. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Andrew Michael or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.

Today on the show, we have Lucas Lovell, VP of Product at Paddle, a comprehensive payments and billing platform that helps businesses streamline transactions, reduce churn, and scale globally.

In this episode, Lucas shares his insights on the critical role payments play in churn reduction and strategies like smart payment retries, network tokenization, and local payment methods to maximize revenue.

We also dive into retention tactics and Lucas’ perspective on the evolving payments landscape and how AI and automation are shaping the future of subscription businesses.

Mentioned Resources

Churn FM is sponsored by Vitally, the all-in-one Customer Success Platform.

  continue reading

Chapters

1. E284 | Optimizing Payments for Growth and Retention with Paddle's Lucas Lovell (00:00:00)

2. How Paddle helps companies reduce churn (00:05:40)

3. Why payments fail and how to fix it (00:12:35)

4. The power of cancellation flows (00:20:08)

5. Paddle's divestment from Price Intelligently (00:25:31)

6. AI in the future of payments (00:28:48)

7. Evolution of banking and payment (00:34:13)

290 episodes

All episodes

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