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E289 | How AppsFlyer Uses AI to Build Superhuman CS Teams with Ziv Peled
Manage episode 480216715 series 2505086
Today on the show we have Ziv Peled, the Chief Customer Officer of AppsFlyer.
In this episode, Ziv shares his experience using AI to radically improve customer success performance.
We then discussed the shift from product expertise to growth partnership and wrapped up by exploring how AI is changing internal team dynamics and go-to-market strategies.
Mentioned Resources
Churn FM is sponsored by Vitally, the all-in-one Customer Success Platform.
Chapters
1. E289 | How AppsFlyer Uses AI to Build Superhuman CS Teams with Ziv Peled (00:00:00)
2. Ziv Peled, Chief Customer Officer at AppsFlyer (00:02:08)
3. Challenges of the past five years: pandemic, wars, AI transformation (00:06:31)
4. Comparison of transformative technologies (00:11:05)
5. Human interaction remains necessary in B2B (00:19:10)
6. Importance of measuring actual customer value (00:25:40)
7. Land and expand from the customer perspective (00:30:36)
8. Voice as a natural communication format (00:35:12)
9. Preference-based consumption modes for communication (00:37:33)
290 episodes
Manage episode 480216715 series 2505086
Today on the show we have Ziv Peled, the Chief Customer Officer of AppsFlyer.
In this episode, Ziv shares his experience using AI to radically improve customer success performance.
We then discussed the shift from product expertise to growth partnership and wrapped up by exploring how AI is changing internal team dynamics and go-to-market strategies.
Mentioned Resources
Churn FM is sponsored by Vitally, the all-in-one Customer Success Platform.
Chapters
1. E289 | How AppsFlyer Uses AI to Build Superhuman CS Teams with Ziv Peled (00:00:00)
2. Ziv Peled, Chief Customer Officer at AppsFlyer (00:02:08)
3. Challenges of the past five years: pandemic, wars, AI transformation (00:06:31)
4. Comparison of transformative technologies (00:11:05)
5. Human interaction remains necessary in B2B (00:19:10)
6. Importance of measuring actual customer value (00:25:40)
7. Land and expand from the customer perspective (00:30:36)
8. Voice as a natural communication format (00:35:12)
9. Preference-based consumption modes for communication (00:37:33)
290 episodes
All episodes
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