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EP # 185 - Building Your Service Business Machine: The Path to Operational Excellence

30:26
 
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Manage episode 481488926 series 2949688
Content provided by Maggie Perotin. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Maggie Perotin or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.

In this value-packed episode, discover how to maintain and improve service quality while scaling your business. Learn about the three essential pillars that create operational excellence: People, Processes, and Systems.

Key Highlights:

  • Why service businesses face unique challenges in maintaining quality during growth
  • How to achieve 95-98% service excellence through systematic approaches
  • The four critical elements of successful hiring in service businesses
  • Why common sense is an overlooked but crucial hiring criterion
  • Tips for effective employee training and development
  • The importance of investing in middle management
  • How to create and improve business processes
  • Selecting and implementing the right systems for your business size
  • Tips for tracking KPIs and detecting problems early

Key Takeaways:

  1. People come first - invest in hiring, training, and developing your team
  2. Processes should be documented early and continuously improved
  3. Systems should empower people, not restrict them
  4. Balance standardization (80-95%) with customization (5-20%) for scalability
  5. Track the right metrics to detect and prevent problems early

Ready to scale your business sustainably without overwhelm?
Book a free consultation with Maggie through the T.O.P. CEO Continuous Success Recipe to transform your business into a sellable asset.

  continue reading

403 episodes

Artwork
iconShare
 
Manage episode 481488926 series 2949688
Content provided by Maggie Perotin. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Maggie Perotin or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.

In this value-packed episode, discover how to maintain and improve service quality while scaling your business. Learn about the three essential pillars that create operational excellence: People, Processes, and Systems.

Key Highlights:

  • Why service businesses face unique challenges in maintaining quality during growth
  • How to achieve 95-98% service excellence through systematic approaches
  • The four critical elements of successful hiring in service businesses
  • Why common sense is an overlooked but crucial hiring criterion
  • Tips for effective employee training and development
  • The importance of investing in middle management
  • How to create and improve business processes
  • Selecting and implementing the right systems for your business size
  • Tips for tracking KPIs and detecting problems early

Key Takeaways:

  1. People come first - invest in hiring, training, and developing your team
  2. Processes should be documented early and continuously improved
  3. Systems should empower people, not restrict them
  4. Balance standardization (80-95%) with customization (5-20%) for scalability
  5. Track the right metrics to detect and prevent problems early

Ready to scale your business sustainably without overwhelm?
Book a free consultation with Maggie through the T.O.P. CEO Continuous Success Recipe to transform your business into a sellable asset.

  continue reading

403 episodes

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