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Behind every successful business, there’s a story you don’t hear—the sleepless nights, the moments of doubt, and the determination to keep going when everything feels impossible. That’s what Unbreakable Business is all about. Join host Akua Konadu each week as she sits down with entrepreneurs who share the raw, real side of their journey—the roadblocks they faced, the challenges they overcame, and the stories that don’t make the highlight reel, but the the ones that matters the most. If you’ ...
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EP # 198 - 5 Ways Non-Sales Employees Can Boost Sales in Your Service Business
Diamond Effect - Strategies to Scale Your Service Business as a Sellable Asset
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In today's short yet highly valuable episode, Maggie discusses how every employee in your small business can contribute to sales growth, whether directly or indirectly. Learn how to maximize your team's potential to drive business growth and increase revenue.
Key Points:
- Indirect Contributions to Sales
- Time and cost efficiency through proper delegation
- Value of outsourcing administrative tasks
- ROI calculation on CEO time
- Direct Customer Contact Opportunities
- Reception and front desk staff's role in sales
- Importance of asking questions and active listening
- Identifying additional service opportunities
- Customer Journey Enhancement
- Booking follow-up appointments
- Offering membership options
- Creating intentional client experiences
- Service Excellence
- Investing in staff training and skill development
- Combining technical skills with customer service
- Natural upselling through understanding client needs
- Business Culture Impact
- Employee advocacy
- Word-of-mouth marketing through satisfied staff
- Team members as brand ambassadors
Key Takeaway:
"Every employee you hire in your small business is an investment and needs to contribute directly or indirectly to the growth of your business."
Action Step:
Before delegating tasks, conduct a cleanup exercise to ensure you're outsourcing valuable activities that contribute to business growth.
Resources:
Book a free consultation with Maggie to:
- Map your customer journey
- Develop employee training programs
- Enhance customer service
- Improve sales processes
Connect with Maggie:
• Book a Discovery Call: https://calendly.com/maggie-s2l/discovery-call
• Email: [email protected]
• Website: https://stairwaytoleadership.com
#BusinessGrowth #TeamDevelopment #Sales #CustomerService #BusinessStrategy
419 episodes
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