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Manage episode 468400003 series 3424323
Ready to elevate your customer experience game as a leader? In this engaging episode, we explore the pivotal questions every aspiring CX professional should ask during executive interviews. Jeannie shares practical advice on evaluating success metrics beyond traditional feedback loops, and the importance of resource allocation to drive effective strategy.
Listeners will uncover strategies for assessing an organization's commitment to customer experience, from cultural fit to the resources available for successful execution. Whether you're a seasoned CX leader or looking to break into leadership, this episode is packed with actionable insights that will prepare you for success. Tune in to discover how to turn customer experience discussions into impactful actions and position yourself as a leader who can drive sustainable customer-centric initiatives.
Resources Mentioned:
Take the CXI® Compass assessment -- http://cxicompass.com/
Experience Investigators Website -- https://experienceinvestigators.com
Want to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)
Chapters
1. Introduction to Experience Action (00:00:00)
2. Key Questions for CX Leaders in Executive Interviews (00:25:00)
3. Exploring Cultural Fit and Resource Allocation in Customer Experience (00:50:00)
123 episodes
Manage episode 468400003 series 3424323
Ready to elevate your customer experience game as a leader? In this engaging episode, we explore the pivotal questions every aspiring CX professional should ask during executive interviews. Jeannie shares practical advice on evaluating success metrics beyond traditional feedback loops, and the importance of resource allocation to drive effective strategy.
Listeners will uncover strategies for assessing an organization's commitment to customer experience, from cultural fit to the resources available for successful execution. Whether you're a seasoned CX leader or looking to break into leadership, this episode is packed with actionable insights that will prepare you for success. Tune in to discover how to turn customer experience discussions into impactful actions and position yourself as a leader who can drive sustainable customer-centric initiatives.
Resources Mentioned:
Take the CXI® Compass assessment -- http://cxicompass.com/
Experience Investigators Website -- https://experienceinvestigators.com
Want to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)
Chapters
1. Introduction to Experience Action (00:00:00)
2. Key Questions for CX Leaders in Executive Interviews (00:25:00)
3. Exploring Cultural Fit and Resource Allocation in Customer Experience (00:50:00)
123 episodes
All episodes
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