What if the most important conversations in fixed ops are the ones happening outside the service bay? In this episode, recorded at the CAMS Industry Summit at Northwood University, we sit down with two industry voices who bring fresh clarity to where the business is headed: Curtis Gardner, Technician Extraordinaire, and David Reinicke, President of Automotive Warranty Network.

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What we discuss in this episode:

This conversation opens a window into the technician experience, the realities of warranty work, and the rapid changes shaping the service department. Curtis shares what he discovered at Northwood and why the future for technicians may look different than most expect. David offers a straightforward look at the growing gaps in warranty processes and why documentation can make or break accuracy and pay. Together, they reveal how AI is beginning to influence diagnosis, communication, and workflow in ways that are already happening in today’s shops.

If you work in fixed ops or lead a team that depends on it, this episode gives you a thoughtful, honest look at the shifts coming your way and the opportunities they create.

Listen to the episode featuring Curtis Gardner & David Reinicke for even more insights!

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Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Curtis Gardner & David Reinicke

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