Manage episode 520462292 series 3524041
This episode covers a practical system for turning new hires into confident brokers using culture, coaching, and clarity instead of heroics. We break down behavior-based culture, reps + shadowing, recorded call reviews, clean hiring screens, and comp plans that reward sustainable operations. We also share the core modules we use and how to plug in the Freight Broker Basics course.
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Chapters
1. Welcome, Housekeeping, And Sports Banter (00:00:00)
2. Market Pulse And Macro Headwinds (00:06:39)
3. Pivot To Today’s Topic: Training (00:11:04)
4. Why Culture Drives Training Outcomes (00:12:49)
5. Shadowing, Feedback Loops, And Learning Fast (00:19:44)
6. Setting Benchmarks And Defining Success (00:26:44)
7. Firing Fast And Protecting Team Energy (00:32:14)
8. Controlled Reps: Calls, AARs, And Review (00:39:14)
9. Hiring Screens: Lunch, Spouse, And Fit (00:45:14)
10. Tools, Courses, And Closing Notes (00:50:14)
416 episodes