The Inbound Logistics Podcast provides the most relevant and topical information from the third-party logistics and supply chain management world as presented by the most influential thought leaders in the industry. (logistics, supply chain, cargo, freight, transportation, education)
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Third Party Logistics Podcasts
It's the Freight360 podcast from Freight Broker Sales tips to Sports Talk. This podcast is all about helping you grow as a Freight Broker with your hosts, Nate Cross and Benjamin Kowalski. New episodes every Friday and our Q&A series "The Final Mile" every Tuesday. Join us as we dive into the freight industry to provide you with the latest in Freight Broker education and industry news. If you have a question you would like answered on our show visit the website below or leave a comment where ...
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Join Rick Watson, 20+ year eCommerce veteran and CEO & Founder of RMW Commerce, to hear all the latest in the world of eCommerce — from established players like Amazon and Shopify to the new startups, fresh off their latest round of funding. From Marketplaces to Direct-to-Consumer to Supply Chain to Payments, it’s all here. New episodes every Monday, just in time for your morning commute! Find more great content from Rick on LinkedIn: https://www.linkedin.com/in/ecommercestrategyconsulting/ ...
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Freight Bill Audit & Payment, Leveraging the Right Technology and Expertise for your Business - Guest: Hannah Testani, CEO, Intelligent Audit
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36:16Having all the right data at hand is crucial for a company's efficiency and strategic decision making. Managing that deluge of data is another thing altogether. While AI can help keep things together, technology alone isn't necessarily the right answer for everyone. Instead, the right combination of technology and human expertise might be what your…
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Training New Hires That Actually Stick | Episode 321
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50:39This episode covers a practical system for turning new hires into confident brokers using culture, coaching, and clarity instead of heroics. We break down behavior-based culture, reps + shadowing, recorded call reviews, clean hiring screens, and comp plans that reward sustainable operations. We also share the core modules we use and how to plug in …
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Special Release: Training on the Basics with #TheFreightCoach
27:45
27:45
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27:45Want a freight sales edge that actually works? We break down how repeatable habits, niche focus, and real conversations turn new brokers into confident closers—no fluff, just a proven playbook built on consistent activity, early call reps, and mentorship that sharpens judgment. In a world of automation, the human moat still wins: real tone, real tr…
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The Truth About Freight Agents | Final Mile 120
30:57
30:57
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30:57Nate Cross & Ben Kowalski answer your freight brokering questions and discuss: 📞 Posting vs Calling Carriers: When do brokers post loads vs make call-outs? 🚩 Carrier Red Flags: What carrier clues reveal fraud or double-brokering risk? 🧾 Freight Agent Onboarding: How do owners manage docs, pay, and training? Support Our Sponsors: Freight Collection …
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November 17th, 2025: Same-Day Facilities Key to Amazon's New Powerful Grocery Strategy, Walmart CEO Doug McMillion Steps Down, TheRealReal Records Record GMV During Earnings, and Google Releases Some AI ...
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13:08Today on our show: Same-Day Facilities Key to Amazon's New Powerful Grocery Strategy Walmart CEO Doug McMillion Steps Down TheRealReal Records Record GMV During Earnings Google Releases Some AI Shopping Updates - and finally, The Investor Minute which contains 5 items this week from the world of venture capital, acquisitions, and IPOs. Today's epis…
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From Solo Freight Broker To Business Owner | Episode 320
1:02:50
1:02:50
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1:02:50Ready to stop “owning your job” and start owning a brokerage that grows without you? This episode maps the move from solo broker to small business owner—how to know when you’re maxed out, who to hire first, and how to set up systems that make growth calm, not chaotic. We’ll cover reclaiming selling time with support roles, automations, and clear ex…
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How Freight Brokers Choose Insurance, TMS, And Compliance Tools | Final Mile 119
14:07
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14:07Nate Cross & Ben Kowalski answer your freight brokering questions and discuss: 💸 Best cargo insurance options for per-load coverage. 📲 Top tools for creating rate cons and checking carrier compliance 🚨 Helping a carrier flagged for fraud on Highway — ELD mix-ups and review delays. Support Our Sponsors: Freight Collection Solutions - Click Here Quik…
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November 10th, 2025: Implications of Amazon Working with OpenAI and ChatGPT, Shopify Reports Great Q3 Earnings, Some of the Worst Mistakes I Made First Time as CEO, and Klaviyo’s Earnings Answer Some Key ...
18:14
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18:14Today on our show: Implications of Amazon Working with OpenAI and ChatGPT Shopify Reports Great Q3 Earnings Some of the Worst Mistakes I Made First Time as CEO Klaviyo’s Earnings Answer Some Key Questions - and finally, The Investor Minute which contains 5 items this week from the world of venture capital, acquisitions, and IPOs. Today's episode is…
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Who's Liable When Freight Bills Go Unpaid | Episode 319
1:08:58
1:08:58
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1:08:58When freight moves but the carrier doesn’t get paid, who’s liable? Freight collections pros Cristina Belaval and Edgar Davison break down unpaid freight, bills of lading, and Section 7 non-recourse in plain English. They explain why shippers and consignees can still be on the hook, how to avoid double brokering and bad billing entries, and the prac…
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Serialization – At the forefront of DSCSA Compliance - Guest: Chad Hodges, MD Logistics
32:42
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32:42Compliance is a complex and ever-evolving facet of the supply chain, particularly when it comes to life-sciences and pharmaceuticals. So what does it take to be fully compliant and effectively implement solutions that satisfy the Drug Supply Chain Security Act? Chad Hodges Vice President of Operations for MD Logistics goes into the challenges they'…
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November 3rd, 2025: Walmart Holiday Plans Shows There Will Be Blood, UPS Gains Margin, Plans Strong Peak, But Remains Mired in Uncertainty, Amazon All In On Agentic - Reports Great Earnings, and Shopify ...
13:49
13:49
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13:49Today on our show: Walmart Holiday Plans Shows There Will Be Blood UPS Gains Margin, Plans Strong Peak, But Remains Mired in Uncertainty Amazon All In On Agentic - Reports Great Earnings Shopify Merchants Go Live with ChatGPT Instant Checkout - and finally, The Investor Minute which contains 5 items this week from the world of venture capital, acqu…
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Using CIA Spy Skills To Stop Freight Fraud (with Ryan Joyce) | Episode 318
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1:01:02Ryan Joyce, former CIA spy, now applies CIA-level tradecraft to protect brokers, carriers, and shippers from modern freight scams. The key lesson: safety isn’t security. Perfect inspections won’t stop a stolen load, and fake digital vetting is easy to spoof. What works is physical truth. genlogs built a network of roadside sensors tracking millions…
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Multimodal Logistics as a Bulwark Against Disruption - Guest: Bill Heaney, Chief Commercial Officer, Odyssey Logistics
21:38
21:38
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21:38Supply chain disruption is unpredictable and ultimately unavoidable. In a market that is dealing with tariff stress, dynamic regulatory changes, and even geopolitical instability, shippers are often left guessing as to how best to stay afloat in the churn. One potential lifeboat can be the effective use of multimodal logistics. But how do you know …
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A $350 fine on a $500 load?!? | Final Mile 117
18:52
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18:52Nate Cross & Ben Kowalski answer your freight brokering questions and discuss: 🧭 Difference between shippers and receivers in various contexts? 💸 How to fight excessive shipper fees fairly? 🏢 Can carrier and broker share the same address? 🚨 How do brokers recover after cargo fraud or loss? Support Our Sponsors: Freight Collection Solutions - Click …
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October 27th, 2025: Commercetools CEO is out, so what’s next? Bigcommerce partners with Paypal to improve monetization, Will the new Ulta Beauty marketplace cook? And Shopify and Lovable Integration Shows ...
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14:27Today on our show: Commercetools CEO is out, so what’s next? Bigcommerce partners with Paypal to improve monetization Will the new Ulta Beauty marketplace cook? Shopify and Lovable Integration Shows a Fire and Motion Strategy - and finally, The Investor Minute which contains 5 items this week from the world of venture capital, acquisitions, and IPO…
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A Driver's Take on Brokers, Rate Transparency, & More (with CDL Shorty, Avante Jackson) | Episode 317
1:26:11
1:26:11
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1:26:11Anger over low rates won’t move freight, so Nate and Ben sit down with carrier advocate Avante “CDL Shorty” Jackson to break down the real issues dividing brokers and carriers. They unpack market pressure, ELD manipulation, and fraud prevention while tackling the transparency debate and costs on both sides. Tune in for practical steps to rebuild tr…
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Pallets as Supply Chain Intelligence Tools - Guest: Jonathan Parks, iGPS
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30:30SPECIAL INBOUND LOGISTICS VIDEO PODCAST SERIES: See the full video here: https://www.inboundlogistics.com/video-podcasts/ Jonathan Parks of iGPS discusses the evolution of pallets from basic commodities to essential supply chain intelligence tools. iGPS utilizes durable, lightweight, and recyclable plastic pallets that offer significant advantages …
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Carrier and Insurance Selection for Freight Brokers | Final Mile 116
15:07
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15:07Nate Cross & Ben Kowalski answer your freight brokering questions and discuss: 💼 How many brokers carry their own insurance vs. just rely on their bond and the carrier’s insurance? 🗣️ Tips from experienced brokers on booking trucks and improving negotiation skills for newcomers. 🚛 Do brokers prefer working with owner-operators, small fleets, or lar…
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October 20th, 2025: Walmart Partners With OpenAI, Cannot Hold Back the Tide, S&P Global Puts Tariff Costs at $1.2T This Year, Salesforce Partners With OpenAI, and Saks Struggles to Deliver in Q2
9:46
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9:46Today on our show: Walmart Partners With OpenAI, Cannot Hold Back the Tide S&P Global Puts Tariff Costs at $1.2T This Year Salesforce Partners With OpenAI Saks Struggles to Deliver in Q2 - and finally, The Investor Minute which contains 5 items this week from the world of venture capital, acquisitions, and IPOs. Today's episode is sponsored by Mira…
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Freight Enforcement, Rates, and the Real Capacity Story (with Dean Croke of DAT) | Episode 316
1:02:44
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1:02:44Freight enforcement headlines miss the real story: capacity shifts. DAT’s Dean Croke joins us to unpack how English-language crackdowns, CDL scrutiny, and chameleon carriers distort regional rates even as national averages stay flat. Shippers are squeezing savings while fleets run razor-thin, propped up by cheap diesel and slow repos—supports that …
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Tracking Tools, Warehousing, & Deadhead Pay | Final Mile 115
16:43
16:43
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16:43Nate Cross & Ben Kowalski answer your freight brokering questions and discuss: 📍 What are some good live tracking platforms for simple on/off tracking? 🏬 Are there any good platforms for searching warehousing options? 🚛 How should I calculate the amount to pay a carrier for their deadhead miles? Support Our Sponsors: Freight Collection Solutions - …
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Balancing Innovation and Practicality in the AI Driven Supply Chain - Guest: Shaune Pittman, Avnet
27:58
27:58
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27:58SPECIAL INBOUND LOGISTICS VIDEO PODCAST SERIES: See the full video here: https://www.inboundlogistics.com/video-podcasts/ DO YOU WANT TO RESPOND TO THIS EPISODE? Call our Dialog Line: 888-878-3247 DOWNLOAD THE NEW INBOUND LOGISTICS APP featuring the updated and expanded Logistics Planner! Available on iTunes and the Google Play Store: bit.ly/ILMagA…
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October 13th, 2025: Process Re-Engineering Is a Key Skill in the Age of AI, Stripe Link Moving More Consumer Facing, Is OpenAI Building a Super App? And Shopify CRO Bobby Morrison Forced Out
14:47
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14:47Today on our show: Process Re-Engineering Is a Key Skill in the Age of AI Stripe Link Moving More Consumer Facing Is OpenAI Building a Super App? Shopify CRO Bobby Morrison Forced Out - and finally, The Investor Minute which contains 5 items this week from the world of venture capital, acquisitions, and IPOs. Today's episode is sponsored by Mirakl.…
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Has DOT Enforcement Impacted Rates? | Episode 315
1:02:02
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1:02:02Two stolen truckloads of premium tequila just exposed how deep freight fraud runs—from double brokering and GPS spoofing to carrier identity theft—plus we are seeing real DOT and ICE enforcement on the road. As non-compliant fleets vanish, rates are rising even while volumes stay nearly the same, revealing how much “ghost capacity” never belonged i…
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The CEO Spot with Matt Harris of Harris Digital
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32:14In this second episode of The CEO Spot, Rick Watson sits down with Matt Harris, Founder of Harris Digital. The interviews were conducted at Shoptoberfest 2025, discussing the state of B2B e-commerce and the challenges of 'hard commerce' faced by manufacturers and distributors. Harris explains that many companies struggle with legacy ERP systems, an…
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Freight Fraud, Dispatching, and TWIC Cards | Final Mile 114
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16:45Nate Cross & Ben Kowalski answer your freight brokering questions and discuss: ❓ Are dispatchers — especially foreign dispatchers — damaging the industry? What could be the reasons, and how can dispatchers improve to play a positive role? 📱 Could brokers require carriers to use GPS tracking and provide quick video/photo verification at pickup? How …
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October 6th, 2025: ChatGPT Is Actually The Ultimate In Influencer-Driven Commerce and OpenAI x Stripe Agentic Commerce Protocol Has Makings of Silicon Valley Catfight
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12:00Today on our show: ChatGPT Is Actually The Ultimate In Influencer-Driven Commerce OpenAI x Stripe Agentic Commerce Protocol Has Makings of Silicon Valley Catfight - and finally, The Investor Minute which contains 5 items this week from the world of venture capital, acquisitions, and IPOs. Today's episode is sponsored by Mirakl. https://www.rmwcomme…
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Freight Collections: How to Protect Cash, Enforce Liens, and Survive Slow Pay | Episode 314
1:13:58
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1:13:58Cash flow isn’t just paperwork—it’s survival for a freight business. In this episode, attorney Cristina Belaval (Freight Collection Solutions) and consultant Janie Howerton share the habits, documents, and legal tools that actually get brokers and carriers paid. From weekly AR routines and clean invoicing to lien rights, setoffs, and collection str…
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Broker Risks, Tech Choices, and Agent Recruiting | Final Mile 113
22:32
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22:32Nate Cross & Ben Kowalski answer your freight brokering questions and discuss: 🔒 Broker Liability – Who really carries the risk when loads are stolen through identity theft? 💻 Tech Stack – Best TMS and accounting software for new brokers. 👥 Agent Growth – Where to find reliable broker agents and how to structure fair, competitive pay. Support Our S…
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September 29th, 2025: What the Hell Will Happen At Tiktok? Ryder Releases New eCommerce Study, Klaviyo Innovations Made Possible By Different Ecosystem Approach, and OpenAI Announces They Are Pursuing ...
12:39
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12:39Today on our show: What the Hell Will Happen At Tiktok? Ryder Releases New eCommerce Study Klaviyo Innovations Made Possible By Different Ecosystem Approach OpenAI Announces They Are Pursuing Ads - and finally, The Investor Minute which contains 5 items this week from the world of venture capital, acquisitions, and IPOs. Today's episode is sponsore…
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Fighting for Change: Inside the TIA Policy Forum | Episode 313
1:05:17
1:05:17
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1:05:17The trucking industry faces a major safety crisis—1 in 5 trucks shouldn’t be on the road, 97% of carriers lack safety ratings, and nearly a quarter of drivers stopped during inspections don’t even have a CDL. At the TIA Policy Forum in D.C., industry leaders pushed for long-delayed safety standards and legislation like the Household Goods Shipping …
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September 22nd, 2025: Google and Paypal Announce New Commerce Partnership, Fireside Chat With Andy Jassy at Amazon Accelerate Conference, and The First Q4 Holiday Predictions Appear
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12:02Today on our show: Google and Paypal Announce New Commerce Partnership Fireside Chat With Andy Jassy at Amazon Accelerate Conference The First Q4 Holiday Predictions Appear - and finally, The Investor Minute which contains 5 items this week from the world of venture capital, acquisitions, and IPOs. Today's episode is sponsored by Rithum. https://ww…
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The FMCSA Data Crisis (with Danielle Chaffin) | Episode 312
1:06:50
1:06:50
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1:06:50The FMCSA’s sudden shutdown of data feeds threw brokers, carriers, and safety officials into chaos, cutting off access to critical verification tools and exposing major vulnerabilities in the freight system. Criminals are already exploiting these gaps by hijacking FMCSA credentials, altering carrier info, and stealing loads—while the agency fails t…
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Gatekeepers, False Reports, and Other Freight Broker Headaches | Final Mile 111
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18:35Nate Cross & Ben Kowalski answer your freight brokering questions and discuss: 🚛 Tips for new freight brokers 🎓 How to get training as a freight agent 🛑 Dealing with false reports on Carrier411 Support Our Sponsors: Freight Collection Solutions - Click Here QuikSkope - Get a Free Trial: Click Here Levity: Click Here DAT Freight & Analytics - Get 10…
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September 15th, 2025: The Future is Less If Then And More Prompts, Agents, and MCP - A SVP Looks to the Future
25:37
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25:37We have a special episode of the podcast this week. Today we preview a new podcast from RMW Commerce — actually a Youtube Exclusive, called “Oh Shift! Where SaaS Meets AI”. In this week’s episode, I interview the Shailesh Kumar, the SVP Of Engineering at Salesforce Commrece Cloud to talk about the company’s approach and pilots in the world of AI an…
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Trucking's Death Spiral: Safety, Wages, and Foreign Labor | Episode 311
1:16:22
1:16:22
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1:16:22Veteran trucker Gord Magill joins the podcast to dismantle the “driver shortage” myth. He exposes how cheap labor schemes, like Nebraska recruiting Kenyan drivers, fuel exploitation while rates stay low and safety violations rise. Gord on X: https://x.com/GordMagill/ Gord's Substack: https://autonomoustruckers.substack.com/ Support Our Sponsors: Fr…
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Overcoming Broker Obstacles | Final Mile 110
20:48
20:48
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20:48Nate Cross & Ben Kowalski answer your freight brokering questions and discuss: 🚚 Factoring roadblock: New broker stuck on net-30 factoring with no quick pay — is there a workaround? 📞 Building a book: How can a new broker land shippers and sharpen cold-calling strategy? 🏛️ Gov’t freight: Which business certifications actually help brokers win gover…
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September 8th, 2025: Shopify Betting Big on Design, Amazon Still Stuck Muddling Through Day 2, Why Software Sales Is Still Hard in 2025, A New Podcast where SaaS Meets AI: Oh Shift
15:12
15:12
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15:12Today on our show: Shopify Betting Big on Design Amazon Still Stuck Muddling Through Day 2 Why Software Sales Is Still Hard in 2025 A New Podcast where SaaS Meets AI: Oh Shift - and finally, The Investor Minute which contains 5 items this week from the world of venture capital, acquisitions, and IPOs. Today's episode is sponsored by Mirakl. https:/…
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The Scam Economy of Freight (with Justin Martin) | Episode 310
1:13:05
1:13:05
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1:13:05The trucking industry is being rocked by fraud schemes that threaten honest brokers, carriers, and shippers. In this episode, Justin Martin (SuperTrucker) exposes tactics like ELD tampering, stolen trailers, and “chameleon carriers” that exploit loopholes and undercut legitimate businesses. He shares red flags to spot, why rates remain depressed, a…
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Finding Trucks, Crossing Borders, and Growing Your Customer Base | Final Mile 109
18:32
18:32
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18:32Nate Cross & Ben Kowalski answer your freight brokering questions and discuss: ❓ How do I scale past $10K/month when my current customers are all small? How do I win bigger shippers, and how should my prospecting and pitch change? 🚚 I got a load from a customer — how do I find a truck now? 🇨🇦 As a broker, can I move CAN–CAN (intra-Canada) loads? 🌍 …
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September 1st, 2025: Best Buy Relaunches Its Marketplace, Target Earnings: Like a Slow-Moving Train Wreck, Upcoming RMW Commerce Events in Second Half of the Year, and Walmart Raises Revenue Guidance in ...
13:29
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13:29Today on our show: Best Buy Relaunches Its Marketplace Target Earnings: Like a Slow-Moving Train Wreck Upcoming RMW Commerce Events in Second Half of the Year Walmart Raises Revenue Guidance in Earnings Call - and finally, The Investor Minute which contains 5 items this week from the world of venture capital, acquisitions, and IPOs. Today's episode…
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Uncovering the ELD Fraud Crisis (with Danielle Chaffin) | Episode 309
1:13:46
1:13:46
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1:13:46The ELD mandate was supposed to make highways safer, but instead it’s created one of the biggest security and safety risks in trucking. On this episode, Danielle Chaffin exposes how fraudulent ELDs fuel crashes, enable drivers to break hours-of-service rules, and leak sensitive cargo data—putting every family on the road at risk. Danielle on X: htt…
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Why Shippers Need Brokers and How to Handle Load Hostage Situations | Final Mile 108
20:52
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20:52Nate Cross & Ben Kowalski answer your freight brokering questions and discuss: 🚫 How to address customers that ask for quotes but never award you business 🤝 Why shippers use brokers instead of going direct to carriers ⚖️ Breaking down negotiating during a hostage load situation Support Our Sponsors: Freight Collection Solutions - Click Here QuikSko…
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August 25th, 2025: Shipping Smackdown: Nate Skiver on the Parcel Industry's Biggest Myth
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29:10Join Rick and special guest Nate Skiver, founder of LPF Spend Management, as they dive into a fiery discussion about the state of shipping in e-commerce. In this spicy wing-eating challenge, Nate debunks a major shipping myth and shares his expertise from over two decades in the retail and consulting world. In this episode, we explore: The biggest …
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Improving Your Sales Skills as a Freight Broker | Episode 308
55:19
55:19
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55:19Top freight sales pros don’t win with flashy pitches or closing tricks—they succeed by truly listening. This episode shows how strategic questioning, genuine curiosity, and overcoming ego-driven barriers create the trust and understanding that drive lasting customer relationships. Support Our Sponsors: Freight Collection Solutions - Click Here Quik…
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The Art of the 3PL-Shipper Relationship - Guests: Chris Kane, Andrew Byer
34:26
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34:26SPECIAL INBOUND LOGISTICS VIDEO PODCAST SERIES: See the full video here: https://www.inboundlogistics.com/video-podcasts/ DO YOU WANT TO RESPOND TO THIS EPISODE? Call our Dialog Line: 888-878-3247 DOWNLOAD THE NEW INBOUND LOGISTICS APP featuring the updated and expanded Logistics Planner! Available on iTunes and the Google Play Store: bit.ly/ILMagA…
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Tanker Loads, Prospecting, and Authority Aging | Final Mile 107
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16:10Nate Cross & Ben Kowalski answer your freight brokering questions and discuss: 💰 Bulk Tanker Profitability – Which pays more for dedicated contracts: food-grade or non-hazmat chemical tankers? We break down the pros, cons, and market factors so you can chase the best rates. 📧 Email-Only Prospects – Stuck with a shipper who only wants to email? Lear…
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August 18th, 2025: We Once Made a Deal with Google. The Deal Has Changed, The Unspoken AI Enthusiasm Gap At Large Companies, The Road Ahead for Commerce.com, and An Update On Gnawing Your Arm Off, or Replatforming ...
13:36
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13:36Today on our show: We Once Made a Deal with Google. The Deal Has Changed The Unspoken AI Enthusiasm Gap At Large Companies The Road Ahead for Commerce.com An Update On Gnawing Your Arm Off, or Replatforming - and finally, The Investor Minute which contains 5 items this week from the world of venture capital, acquisitions, and IPOs. Today's episode …
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Preparing Your Freight Brokerage for Succession | Episode 307
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59:32Learn how to turn your freight brokerage into a business that thrives without you. We’ll cover the first hires you should make, how to protect and transfer customer relationships, and the smart way to structure your business for maximum value. Whether you’re selling soon or years from now, these strategies will set you up for long-term success. Sup…
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Survival in a Changing Market | Final Mile 106
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18:19Nate Cross & Ben Kowalski answer your freight brokering questions and discuss: 🚛 Is demand for freight brokers declining, and are small brokers still relevant? ❄️ Tips for finding carriers for 2–3 pallet frozen LTL loads. 🛣️ How to transition from owner-operator to freight broker. 💸 What to do if you misquote a load and face a potential loss. Suppo…
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