Maya French, founder of HappyPop and Koia, and Kendra Bennett, CMO of Bon Bee Honey, each turned unexpected hits of PR exposure into sustained brand growth. They’ll share the key decisions they made—and wish they had made—on prioritizing accounts when you're tight on product, ramping up production for unexpected demand, and using pre-orders and customer service tactics to retain new customers, even if you can't service them immediately. They also share how to leverage viral exposure beyond e-commerce by strengthening retail partnerships.