In this episode of the Service MVP Podcast, host Ethan Ralphs welcomes Eric Fleckstein, owner of Wiseway Plumbing, a plumbing veteran with 25 years of experience and over 20 years leading his own successful company.
Eric shares his unique journey into the trades, his "customer-first" philosophy, and how he instills a culture of excellence and care within his team. This conversation goes beyond pipes and wrenches, diving deep into leadership, mentorship, and the invaluable life lessons learned in the service industry.
What You'll Learn:
✅ Eric's foundational philosophy of always doing the job right the first time and protecting customers' health and safety.
✅ How Wiseway Plumbing hires for culture first, ensuring every employee aligns with their core values of integrity and quality.
✅ The critical shift in leadership from traditional, punitive training methods to an inspiring, people-centric approach.
✅ Why Eric believes in continuous training and skill development for his technicians to combat a perceived lack of knowledge in the industry.
✅ The importance of personal accountability and how Eric encourages his team to be proud of every single job.
✅ How a supportive, family-like company culture directly translates into happier customers and more referrals.
✅ Eric's personal lessons on dedication, family involvement, and trusting your gut in both business and life.
💡 Free Resources Mentioned:
Grab a free copy of Joe Crisara’s book, What Should We Do?, and start transforming your sales today!
https://book.servicemvp.com/get-your-book
Schedule a 10 Minute Call to find out how Service MVP can 3x your revenue!
https://go.servicemvp.com/schedule-10-minute-call

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