Mind Your Channel Manners (MSP-Vendor Etiquette) EP 813

Uncle Marv's IT Business Podcast

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10d ago 42:32

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This week, Uncle Marv flies solo and tackles two hot topics for IT professionals and managed service providers: the art of project billing and the often-unspoken rules of MSP vendor etiquette. He shares a real-life story about a recent office move, breaking down his approach to project billing and how he handles client confusion or pushback. Marv also opens up the floor to the community, encouraging listeners to participate in new surveys aimed at improving relationships between MSPs and vendors.

The conversation shifts to vendor etiquette, where Marv highlights both the frustrations and positive experiences that come with vendor interactions—whether it’s misleading sales calls or respectful follow-ups. He stresses the importance of mutual respect and clear communication on both sides of the channel. As always, the episode wraps up with a wild Florida Man segment, this time featuring a parody music video that manages to be both hilarious and educational.

Throughout the show, Marv keeps things candid, relatable, and interactive, inviting listeners to join the conversation, share their own stories, and help shape future episodes. Whether you’re a solo MSP or part of a larger team, there’s something here for everyone looking to improve their business and have a few laughs along the way.

List of Companies, Products, and Books Mentioned (with URLs)

MSP Etiquette Survey: https://www.itbusinesspodcast.com/p/msp-survey/
Vendor Etiquette Survey: https://www.itbusinesspodcast.com/p/vendor-survey/
QuickBooks (product): https://quickbooks.intuit.com
NSITSP (National Society of IT Service Providers): https://www.nsitsp.org
ASCII Edge: https://www.asciievents.com
IT Nation: https://www.connectwise.com/theitnation
Florida Man “Moove Over”: https://tinyurl.com/3fk3m6d3

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Website: https://www.itbusinesspodcast.com/
Host: Marvin Bee
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465 episodes