I welcome back two of my favorite MSP leaders: Dawn Sizer and Brian Weiss. We start with a bang—ThreatLocker is officially sponsoring the livestream! Dawn, a long-time advocate, shares how ThreatLocker’s zero trust approach has changed the game for her clients, while Brian gives us a behind-the-scenes look at managing security policies and the benefits of the Cyber Hero program.

We dive into the realities of supporting clients during office moves, including my own adventure involving a missing internet line and a malfunctioning elevator. Dawn opens up about a frustrating VoIP outage and the challenges of vendor support, while Brian explains how his team handles after-hours emergencies and maintenance windows. We also touch on Microsoft’s ever-changing partner programs, Action1’s powerful upgrade features, and the importance of documentation and process for solo MSPs.

Why Listen:

• Learn how zero trust and ThreatLocker can transform your security stack
• Hear real stories about client moves gone wrong (and right)
• Discover the true costs and challenges of after-hours support
• Get tips for managing maintenance windows and patching
• Laugh along with classic Florida Man tales and conference swag legends

Guest Bio & Links

Dawn Sizer: CEO of Third Element Consulting, Dawn is a respected MSP leader known for her expertise in zero trust security, business process, and client relationships. She’s a frequent conference speaker and a trusted voice in the IT community.

• Website: https://www.3rdelementconsulting.com/
• LinkedIn: https://www.linkedin.com/in/dawn-sizer/

Brian J. Weiss: Principal at ITECH Solutions, Brian is renowned for his practical approach to cybersecurity, co-managed IT, and client support. He’s a regular contributor to MSP panels and advisory boards.

• Website: https://www.itech-solutions.com
• LinkedIn: https://www.linkedin.com/in/brianjweiss/

Companies, Products, and Books Mentioned

• CyberFOX: https://www.cyberfox.com
• Action1: https://www.action1.com
• ImmyBot: https://www.immy.bot
• Blackpoint Cyber: https://www.blackpointcyber.com
• Microsoft Partner Center: https://partner.microsoft.com

=== SPONSORS

• Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlocker
• Legacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/
• Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmz
• Production Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongard
• Travel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip
• Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid
• Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready

=== MUSIC

• Item Title: Upbeat & Fun Sports Rock Logo
• Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
• Author Username: AlexanderRufire
• Item License Code: 7X9F52DNML

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• Item Title: Grand Opening
• Item URL: https://elements.envato.com/grand-opening-JA2PCND
• Author Username: VictoryAudio
• Item License Code: 9CVTP6KDEH

=== Show Information

• Website: https://www.itbusinesspodcast.com/
• Host: Marvin Bee
• Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
• Become a monthly supporter: https://ko-fi.com/itbusinesspodcast