Best Call Center Operations Podcasts (2025)

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Police Not Responding to Mental Health Calls | Wine True Crime Podcast ‘Blood Vines’ | Chornobyl Photography Exhibit

21h ago

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Why a growing number of California law enforcement agencies are not responding to nonviolent mental health calls. Also, the Central Valley wine true crime podcast “Blood Vines.” Finally, a Chornobyl photography exhibit in Sacramento. Police Not Responding to Mental Health Calls At the start of the year, Sacramento County Sheriff Jim Cooper announce…

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The Road To 900 Cars Per Month: How One Dealer Is Pushing His Team To Sales Excellence | Brad Wise, Executive Manager at Ferman Chevrolet Mazda 47:44

1d ago47:44

47:44

Today I’m joined by Brad Wise, executive manager at Ferman Chevrolet Mazda. We dive into his mission to sell 900 cars a month, why he’s handing out hundreds in cash to his service team five times a day, how “energy vampires” kill sales culture — and more. This episode is brought to you by: 1. Kenect AI – The platform auto dealers are using to gathe…

1
Call Center Frustrations, Nissan Kills Some Dealer Incentives, US Auto Sales Recalibrate ft. Chad Cunningham, Andy Wright | Daily Dealer Live 57:01

1d ago57:01

57:01

Today's show includes Chad Cunningham, CEO of DuPONT Registry Exchange, Andy Wright, Managing Partner of VINart Dealerships. This episode is brought to you by: CDG Recruiting - Building on the success of my industry job board, I’m launching CDG Recruiting — a more hands-on, white-glove automotive recruiting service. Our team has decades of experien…

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Sacramento Zoo Scraps Elk Grove Plans | PBS Alzheimer’s Documentary | Play ‘Nosotros la Gente’

2d ago

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Sacramento Zoo scraps plans to move to Elk Grove. Also, a new PBS documentary about Alzheimer’s follows a local family. Finally, the play “Nosotros la Gente” at the B Street Theatre. Sacramento Zoo Scraps Elk Grove Plans Almost a year ago, the Elk Grove City Council approved the Sacramento Zoo’s relocation from its current location in Land Park. Bu…

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The New Playbook For Vehicle Titling: How One State is Leading the Charge | Industry Spotlight 34:09

3d ago34:09

34:09

Welcome to Industry Spotlight—a focused series hosted by Sam D’Arc, highlighting standout dealerships and innovative companies, and exploring the trends driving success in today’s automotive market. Today, Sam sits down with Kimberly Scogin, Controller at Hudson Management Group, and Shane Bigelow, CEO of CHAMP Titles.This episode of the Car Dealer…

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Episode #100!! Time jumping, Generate, Operate, Destroy, and the necessity of wholeness 1:16:21

4d ago1:16:21

1:16:21

Hello everyone and welcome to this installment making it #100!!! Come along and explore with me the purpose behind the veils of society! in this episode I dig into some notes and into the happenings of this world as of late. talking points include: Is reality really real?, safety in teams, 440 isnt the problem, gameshow Earth, holding it down to pu…

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Era After Roe v. Wade | Parkinson’s ‘Moving Day’ | Children’s Book ‘Sloane Understands’ | Arts Events in May

6d ago

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A new book looks at fetal personhood as the new battle over reproductive rights. Also, Parkinson’s “Moving Day” walk at Sutter’s Fort. Plus, the children’s book “Sloane Understands.” Finally, our monthly Arts Talk calendar of events for May. Era After Roe v. Wade What’s next for the battle over abortion? Mary Ziegler is a Martin Luther King Profess…

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Why a 2x Auction Founder Is Flipping the Wholesale Script—And Paying Dealers When They Sell Cars | Joe Neiman, President of DealerClub 45:53

6d ago45:53

45:53

Today I’m joined by Joe Neiman, President of DealerClub, part of the Cars Commerce ecosystem. We dive into the details behind his $25M exit, how reputation-based wholesale is shaking up the auction block, why he’s paying dealers to sell on DealerClub, and more. This episode is brought to you by: 1. DLRdmv - Dealers, are you still stuck using outdat…

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State Worker Vacation Payouts | Vietnam War’s ‘Operation Babylift’ | Artist Jennifer Peart

7d ago

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An investigation into state worker vacation payouts. Also, this week marks 50 years since the end of the Vietnam War and Operation Babylift. Finally, landscape artist Jennifer Peart’s upcoming show and workshops. State Worker Vacation Payouts Some California state workers have spent decades banking unused vacation time. And when they retire, those …

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100 Days, 2 Americas: Assessing the impact of President Trump’s policies on California and Texas

8d ago

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In an hour-long special, the California Newsroom and the Texas Standard team up to examine how the Trump administration is changing life in two of the nation’s largest states. To mark President Trump’s 100 days in office, the California Newsroom and the Texas Standard teamed up to examine how life is changing in two of the nation’s largest states -…

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4x'ing Used Car Sales: This Franchise Dealers Ultimate Pre-Owned Playbook | JR Toothman, Dealer Principal at Toothman Ford 43:07

8d ago43:07

43:07

Today I’m joined by JR Toothman, Dealer Principal at Toothman Ford. We break down how he’s quietly 4x’ing used car sales—his secret acquisition playbook, the hailstorm that led to his biggest sales day ever, and the behind-the-scenes strategy powering his used car empire. This episode is brought to you by: 1. OPENLANE - The world’s best online deal…

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Sacramento Mayor Kevin McCarty | Yolo Food Bank ‘Cultivo’ Program for Farmworkers | Sacramento Choral Society

9d ago

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A conversation with Sacramento Mayor Kevin McCarty. Also, a food assistance program for farmworkers in Yolo County. Finally, the Sacramento Choral Society’s closing show celebrating Broadway duo Lerner and Loewe. Sacramento Mayor Kevin McCarty The city of Sacramento is navigating challenges on both the local and federal level. Officials are working…

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League of California Cities Conference | CA’s Commercial Salmon Season Cancelled | In a Nutshell: Double-Edged Sword

13d ago

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California city leaders call for more state funding to address priority issues. California cancels its commercial salmon season for a third year in a row. Finally, previewing this month’s “In a Nutshell” storytelling show. League of California Cities Conference City officials from across California rallied at the State Capitol yesterday calling for…

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Why Most Dealers Fail at Lead Follow-Up—And How Tech Closes the Gap | Industry Spotlight 45:23

13d ago45:23

45:23

Welcome to Industry Spotlight—a focused series hosted by Sam D’Arc, highlighting standout dealerships and innovative companies, and exploring the trends driving success in today’s automotive market. Today, Sam sits down with Yuriy Demidko, Chief Information Officer at DPFox; and Matthew Muilenburg, Chief Product Officer at Impel. This episode of th…

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Trump Cuts to AmeriCorps | Latino Center of Art & Culture | Fantastic Negrito

14d ago

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The Trump Administration shuts down AmeriCorps volunteer agency. Also, the new executive director of the Latino Center of Art & Culture. Finally, Fantastic Negrito to perform in Sacramento. Trump Cuts to AmeriCorps Since 1993, AmeriCorps has offered thousands of young adults the opportunity to help their communities through public service and volun…

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Episode 170: From Engineer to Global Real Estate Investor – Tom Prevost’s Diversified Wealth-Building Playbook 51:40

14d ago51:40

51:40

In this episode of The Jay Young Show, Jay Young and co-host Jordan Soto sit down with commercial real estate investor Tom Prevost, who shares his journey from engineering to building a global investment portfolio. With 13+ years of experience across multifamily, retail, agriculture, and international hospitality—Tom breaks down how he evaluates op…

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Yuba-Sutter Mobile Crisis Response | ‘Best Of’ How to Play with Your Cat | Museum Callout for Volunteers

15d ago

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The Yuba-Sutter Mobile Crisis team responds to nonviolent mental or behavioral health calls. Also, the book “How to Play with Your Cat.” Finally, Sacramento-based museums collectively put a callout for more volunteers. Yuba-Sutter Mobile Crisis Response Nearly three years ago, the 988 Lifeline launched nationwide, a three-digit hotline that connect…

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"GMs Don’t Get Finance": How This Operator Uses F&I to Outrun the Market | Chase Channell, General Manager of Victory Honda Jackson 52:25

15d ago52:25

52:25

Today I’m joined by Chase Channell, General Manager of Victory Honda Jackson. We get into how he went from college dropout to GM by 25, why mastering finance separates good GMs from great ones, and why he still personally desks every single deal at his store. This episode is brought to you by: 1. DLRdmv – Dealers, are you still stuck using outdated…

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Lt. Gov. Eleni Kounalakis | Tariff Impacts on Central Valley Farmers | Recapping the Sacramento Kings’ Season

16d ago

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Lieutenant Governor Eleni Kounalakis talks about trade, tariffs and running for governor. How international tariffs are raising concerns among farmers in the Central Valley. Finally, recapping the Sacramento Kings’ tumultuous 2024-25 season. Lt. Gov. Eleni Kounalakis As consumers brace for potential price increases due to the Trump administration’s…

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Why Tariffs Could Fuel a Used Car Squeeze– And How Dealers Are Pivoting | Industry Spotlight 34:43

17d ago34:43

34:43

Welcome to Industry Spotlight—a focused series hosted by Sam D’Arc, highlighting standout dealerships and innovative companies, and exploring the trends driving success in today’s automotive market. Today, Sam sits down with Doug Obenhaus, President Texas Auto Sales, and David Kang, Chief Marketing & Analytics Officer, Copart. This episode of the C…

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#104 Putting the tar back in Tartaria 48:36

18d ago48:36

48:36

In this episode of the Red Thread Podcast, We return to Tartaria and its implications on our understanding of history and technology. Delving into the significance of tar, the hidden meanings in language, and the historical context of mounds and kilns. This episode also touches on personal growth, reflections on home, and the sustainability of huma…

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2025 Geek Gauge CCaaS Rankings! 18:24

19d ago18:24

18:24

Send us a text In this episode of the Advice from a Call Center Geek podcast, we unveil our highly anticipated 2025 Geek Gauge CCaaS Rankings. We break down the comprehensive analysis of the top 19 Contact Center as a Service platforms, showing which vendors truly lead the pack in 2025. Using a groundbreaking approach that combines ChatGPT's analyt…

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Who Killed The Loaner Car– And Why Service Customers Don’t Miss It | Industry Spotlight 25:31

20d ago25:31

25:31

Welcome to Industry Spotlight—a focused series hosted by Sam D’Arc, highlighting standout dealerships and innovative companies, and exploring the trends driving success in today’s automotive market. Today, Sam sits down with Cody Hansen, Fixed Operations Director Ferman Automotive, and Matt Gonzalez, Sr. Account Executive, Automotive at Uber. This …

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Ep. 169: From Call Centers to Crisis Management: Joseph Moise on Leading in Tech 54:50

21d ago54:50

54:50

In this episode, host Jay Young and co-host Jordan Soto sit down with Joseph E. Moise, Jr., a retired technology and operations executive with over 30 years of experience, including key leadership roles at Union Pacific Railroad. Joe’s impressive career journey began with a foundation in accounting and computer science, evolved through dual master’…

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How Family Turmoil—And A Patriarch’s Dying Wish—Sparked A Bold New Chapter For Crain Automotive | Christian Crain, VP of Operations at Crain Automotive 49:15

22d ago49:15

49:15

Today I’m joined by Christian Crain, VP of Operations at Crain Automotive — a 16-store dealer group based in Arkansas. We dig into a story that’s both unique and all too common in the car business: generational turmoil, how control can fracture a family, what it takes for the next generation to rebuild and much more. CDG's Automotive Tariff Tracker…

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How a Superbowl Champion Helped Cable Dahmer Crack The Code On Interstate Vehicle Shipping | Industry Spotlight 30:23

27d ago30:23

30:23

Welcome to Industry Spotlight—a focused series hosted by Sam D’Arc, highlighting standout dealerships and innovative companies, and exploring the trends driving success in today’s automotive market. Today, Sam sits down with Tom Bear, Platform Used Car Director at Cable Dahmer Automotive Group, Stephan Morris, Used Vehicle Acquisition Manager at Ca…

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Ep. 168: Navigating Commercial Real Estate & Alternative Investments with TJ Rossi 54:26

28d ago54:26

54:26

In this insightful episode of The Jay Young Show, host Jay Young and co-host Jordan Soto are joined by TJ Rossi, a seasoned expert in commercial real estate, private equity, and alternative investments. With a wealth of experience, TJ shares his journey to success, including his unique approach to value-add strategies in portfolio management and th…

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Average Is the Enemy: How Hospitality Became This Dealer's Strategy for Standing Out | Michael Wood, GM at Jaguar and Land Rover of Virginia Beach 46:46

29d ago46:46

46:46

Today I’m joined by Michael Wood, GM at Jaguar Land Rover Virginia Beach. We discuss Jaguar returning to its roots as a niche sports car brand, the existential crisis facing car dealerships, whether “negotiation-free” really matters—and more. This episode is brought to you by: 1. SalesApe (AI Agent Group LTD) - SalesAPE is the AI sales rep built fo…

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What to Demand from Your 2025 Outsourcing Partner- Setting Up Your RFP 23:23

1M ago23:23

23:23

Send us a text In 2025, outsourcing isn’t just about price, it’s about AI, partnership, tech, and long-term CX strategy. In this episode, Tom Laird breaks down exactly what to look for in a modern contact center outsourcing partner and how to build an RFP that separates real CX tech players from the fluff. From AI expectations and data transparency…

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The Hidden EV Hurdle: Why Charging Still Stumps Buyers & How Dealers Can Fix It | Oliver Phillips, Chief Operating Officer of Qmerit 26:18

1M ago26:18

26:18

Today I’m joined by Oliver Phillips, COO of Qmerit. We break down the #1 EV problem dealers aren’t talking about—and how to solve it, why Florida is quietly becoming an EV powerhouse, how EVs are cutting through the political noise, and a whole lot more. This episode is brought to you by: 1. OPENLANE - The world’s leading online dealer marketplace …

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Ep. 167: Enhancing Charisma, Personal Branding, & Charisma with Mary Gardner 1:03:13

1M ago1:03:13

1:03:13

Join Jay Young and co-host Jordan Soto on this insightful episode of The Jay Young Show as they interview Mary Gardner, Charisma Coach and Founder of The Inspirational Speakers Academy. Discover practical tips on enhancing your charisma, building a personal brand, and mastering public speaking. Mary shares her expertise, including her work with cel…

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Auto Tariffs Are Coming– Now What? | Emergency Podcast With 8 Top Dealers And Insiders 53:30

1M ago53:30

53:30

Today on the show: A powerhouse panel breaks down one of the most urgent issues facing auto retail — tariffs. With major policy shifts on the horizon, I brought together some of the industry's top operators, economists, and insiders to cut through the noise and unpack what tariffs could mean for dealers, OEMs, and the entire retail ecosystem. This …

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The Data Battle in Auto Retail: Who’s Losing, and How Dealers Can Take Control | Chad Rycenga, Chief Product Officer at Authenticom 32:14

1M ago32:14

32:14

Today I’m joined by Chad Rycenga, Chief Product Officer at Authenticom. We’re breaking down the data battle playing out on dealership lots — how dealers are protecting customer info, where the threats are coming from, and how smart businesses are using data to unlock serious profits. This episode is brought to you by: 1. CRC Transport LLC - If you’…

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The Survey Delusion: Why NPS and CSAT Are Failing Your Call Center 25:10

1M ago25:10

25:10

Send us a text EPISODE DESCRIPTION: Are your post-call surveys actually providing meaningful insights, or just creating a dangerous illusion of customer understanding? In this eye-opening episode of Advice from a Call Center Geek, we tackle the uncomfortable truth about those NPS and CSAT metrics your executive team loves so much. The shocking real…

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Ep. 166: Exploring Oil & Gas Operations, Drilling, and Growth Strategies 48:38

1M ago48:38

48:38

In this episode of The Jay Young Show, Jay sits down with Kelly Duncan, EVP of Operations, and George Hannah, SVP of Growth at King Operating Corporation. They dive deep into the intricacies of oil and gas operations, drilling strategies, and growth tactics that fuel King Operating's success. From exploring the lifecycle of a well to discussing inn…

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Humbled, Sober, and Scaling to $1B a Year: The Faith-Driven Rise of a 5th-Gen Auto Dealer | Andrew Dahl, President at Dahl Automotive 48:09

1M ago48:09

48:09

Today, I’m sitting down with Andrew Dahl, President at Dahl Automotive, a 12 franchise dealer group based in Wisconsin and Minnesota to discuss: How He's Scaling to $1B a Year, Why 'entitlement' almost ruined a 5th-generation family legacy, How he found found a higher power to change his life and much more. This episode is brought to you by: 1. Sto…

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How Tesla, Tariffs & Market Shifts Are Reshaping Car Sales | David Thomas, Director of Content Marketing at CDK Global 36:01

2M ago36:01

36:01

Today, I’m sitting down with David Thomas, Director of Content Marketing at CDK Global to discuss: Tesla polarizing customers and the brands they are flocking to, The potential impact of auto tariffs and how manufacturers are pivoting, the coming drought of used rental inventory—plus much more. This episode is brought to you by: DriveHRIS - DriveHR…

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Ep. 165: Inside the World of Landmen: Real vs. Fiction with Aaron Ledyard 53:55

2M ago53:55

53:55

In this episode of The Jay Young Show, host Jay Young and co-host Jordan Soto sit down with Aaron Ledyard, an experienced landman with over 20 years in the oil and gas industry. Aaron shares insights into the critical role landmen play, their daily responsibilities, and how technology has transformed their work.The conversation takes a deep dive in…

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Inside Nissan’s Comeback Gameplan: Profitability, Product Mix, And The Long Road Ahead | Vinay Shahani, Chief Marketing & Sales Officer Nissan/Infiniti USA 52:10

2M ago52:10

52:10

Today, I’m sitting down with Vinay Shahani, Chief Marketing & Sales Officer at Nissan/Infiniti USA. We break down Nissan’s comeback strategy, how its product mix is evolving, whether or not the brand is "over-dealered," and what it all means for the future of the franchise—plus much more. This episode is brought to you by: 1. Corpay - Corpay is tra…

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Buy-Sell Boom or Bust? The Truth About Dealership Mergers in 2025 | Alan Haig, President of Haig Partners 57:45

2M ago57:45

57:45

Welcome to the Car Dealership Guy Podcast. In this episode, I welcome back Alan Haig, CEO of Haig Partners to discuss: Why dealers are lining up to buy Stellantis stores, Why "Japan Inc." won't let Nissan fail, the vibe shift on dealership profitability in 2025, and how 10 million cars disappeared from American roads. This episode is brought to you…

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Ep. 164: Energy Insights with King Operating Corporation | Oil & Gas Trends & Future Outlook 50:32

2M ago50:32

50:32

In this episode of The Jay Young Show, host Jay Young, Founder and CEO of King Operating Corporation, and co-host Jordan Soto sit down with key leaders from King Operating Corporation—Ryan Goeres, Production Advisor; Bill Phillips, EVP of Land and Business Development; and Steve Rosenbaum, SVP, Growth team. Together, they discuss the latest trends …

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State of the Car Market: Luxury Squeeze, Leasing Lifeline & OEM Tech Failures | Andrew Wright, Managing Partner @ VINArt Dealerships 1:03:21

2M ago1:03:21

1:03:21

Welcome to the Car Dealership Guy Podcast. In this episode, I sit down with Andrew Wright, Managing Partner at Vinart Dealerships. This episode is brought to you by: 1. Phone Ninjas - Is your store missing opportunities before they even hit the lot? Phone Ninjas helps dealers maximize every opportunity with custom scripts and critical coaching on a…

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Leveraging Technology for Smarter Healthcare Operations 36:42

2M ago36:42

36:42

In this episode of Senior Housing Unfiltered, host Tod Petty is joined by co-host Deionte Meredith Davis to explore the evolving role of technology in healthcare operations. Sponsored by Fynn.io, a leader in AI-driven healthcare data solutions, and AccuShield, a provider of visitor sign-in and entry management solutions, this discussion dives into …

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Ep. 163: Anthony Scaramucci on Crypto, Leadership, and His Evolving Political Journey 55:34

2M ago55:34

55:34

In this episode of The Jay Young Show, Jay is joined by Anthony Scaramucci, the founder and managing partner of SkyBridge Capital, global thought leader, and author of The Little Book of Bitcoin. Anthony opens up about his dynamic career in finance, from co-founding Oscar Capital to leading SkyBridge and exploring the future of alternative investme…

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Benzs and Bowties: Dealership Secrets of The General Sales Manager Redefining Automotive Content | Doug Horner, GSM of North Olmstead Mercedes-Benz 42:48

2M ago42:48

42:48

Welcome to the Car Dealership Guy Podcast. In this episode, I sit down with Doug Horner, General Sales Manager of North Olmsted Mercedes-Benz and the creator behind the wildly popular Benzs and Bowties social media accounts. We discuss why he’s intentionally leaving $50K on table with every G-Wagon he sells, how he’s generating half of his leads th…

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Industry Spotlight: Tasca Auto Group's Secret to Bringing Long-Lost Customers Back To The Dealership 35:41

2M ago35:41

35:41

Welcome to Industry Spotlight—a focused series hosted by Sam D’Arc, highlighting standout dealerships and innovative companies, and exploring the trends driving success in today’s automotive market. Today, Sam sits down with Bob Tasca III, VP of Tasca Automotive Group, and Ryan Maher. CEO of BizzyCar. This episode of the Car Dealership Guy Podcast …

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Ep: 162: NAPE 2023: Understanding 1031 Ventures with Donna Cowdrey | The Jay Young Show 24:02

2M ago24:02

24:02

Join Jay Young and co-host Jordan Soto LIVE from NAPE on The Jay Young Show, the world's largest oil and gas expo! In this episode, they interview Donna Cowdrey of 31 Ventures to discuss the ins and outs of 1031 exchanges. Learn how you can defer capital gains taxes by selling a property and reinvesting the proceeds into a "like-kind" asset. Donna …

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Lessons From Lithia And Beyond: The Habits Driving A Successful Dealer Group With Happy Employees | Michael Speigl, Dealer Principal of WE Auto 1:01:06

2M ago1:01:06

1:01:06

Welcome to the Car Dealership Guy Podcast. In this episode, I sit down with Michael Speigl, Dealer Principal of We Auto, a Michigan-based dealer group. We discuss the lessons he learned from working for Lithia and how they shaped his own dealerships, why he’s investing over $250K in company culture, and the phone call that changed his family’s life…

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Ep. 161: 50 Years in Oil & Gas: Doug Sandridge's Industry Insights | The Jay Young Show 27:47

2M ago27:47

27:47

Join Jay Young and Jordan Soto on The Jay Young Show as they sit down with Doug Sandridge, a veteran of the oil and gas industry with an incredible 50-year career. Doug shares his experiences, from his early days in Midland, Texas, to his current work at Fulcrum Energy in Denver. Hear about his involvement in the development of the Niobrara Shale i…

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How Van Horn Auto Group Is Capitalizing on the Final Customer Touchpoint—The Card Swipe | Industry Spotlight 32:58

2M ago32:58

32:58

Welcome to Industry Spotlight—a focused series hosted by Sam D’Arc, highlighting standout dealerships and innovative companies, and exploring the trends driving success in today’s automotive market. Today, Sam sits down with Jennica Krebsbach, Controller at Van Horn Auto Group, and Julie Douglas, CEO of Dealer Pay. This episode of the Car Dealershi…

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Call Center Operations Podcasts

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