How to go from Burnout to Balance, one percent at a time.
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Luke Doran Podcasts
Welcome to Retail101online, where timeless wisdom meets modern retail! Join our host, a seasoned veteran with four decades of experience spanning 20 countries and multiple retailers. In a world dominated by automation and technology, essential retail knowledge is often overlooked. Our mission is to revive these forgotten fundamentals and empower both aspiring retailers and curious consumers. From customer service to inventory management, we delve deep into the core principles that form the b ...
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Send us a text In this episode of Retail Voices, host Mark Lack sits down with Luke Doran, Founder of The One Percent, to explore how mindset, self-awareness, and marginal gains are reshaping what it means to lead in retail today. Luke brings lessons from both elite sport and corporate coaching to the table — revealing how small, consistent changes…
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#36 - Luke Doran - The Real Reason You Can’t Build Habits
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19:33By Luke Doran
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#38 - Sam Boswell - From Being Stuck in Inertia to Building Real Momentum
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25:25On paper, things looked fine. A CTO in a fast-scaling startup. A new dad. Life full to the brim. But underneath, Sam Boswell was stuck - completely out of rhythm, routines gone, and that familiar story playing on repeat: “I know what I need to do - I’m just not doing it.” In this episode, we talk about how Sam broke through the inertia - not by cha…
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Inside Human Capital: What Does It Take to Succeed in Retail?
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56:58Send us a text In this BONUS episode of RETAIL101online: Retail Voices, host Mark Lack sits down with Ashutosh Labroo, Chief Human Resources Officer and Founder of SuccessionIQ, to explore how human capital is transforming the future of retail. Ash shares his unique perspective on what it really takes to build and sustain high-performing teams in a…
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Hear Me Out - Big vs Best Who Is Winning Right Now In Grocery Retail
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16:05Send us a text Title: Big vs. Best: Who Really Wins in Grocery Retail? In this deep-dive episode of Retail101Online, we explore the difference between being the biggest and being the best in global grocery retail. While giants like Walmart dominate by size, we spotlight the five retailers consistently praised for operational brilliance, customer ex…
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#37 - Rupert Leyland - From Keeping Up Appearances to Actually in Control
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33:59On paper, Rupert Leyland had it all sorted - long-term marriage, good job, happy home. But underneath, things didn’t feel quite right. He was overwhelmed. Snapping more than he liked. Putting himself last – and running at full tilt with no real direction. In this episode, we talk about what changed - and how small daily shifts helped Rupert finally…
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Leadership Mindset 2.0 Upgrading Your Mind
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12:20Send us a text Most retail managers are promoted because they were great at their jobs—not because they were trained to lead. That’s the hard truth behind Leadership Mindset 2.0 by R. Michael Anderson, and it’s exactly why this episode matters. In this episode of Retail101online, we explore how to rewire your mindset to thrive as a retail leader. Y…
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#35 - Sam Behar - From “The Fat Bloke on The Website” to Finally In Control
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36:33
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36:33When Sam reached out, he wasn’t in crisis - but he was stuck. Dad of three. Senior figure in sports betting. Diabetic. Stressed. Struggling to sleep. And - in his words - “I saw the picture on the company website and thought, I cannot believe the size of me” He’d spent years bouncing between all-or-nothing fitness kicks, using food and alcohol to c…
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#34 - The Real Reason You Can’t Build Discipline
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15:06You don’t need another productivity hack or morning routine. You need to figure out why the discipline you want never sticks. This week’s episode on The One Percent podcast is a straight-talking breakdown of what’s really behind the sentence I hear from so many men: “I know what I need to do - I just don’t do it.” I break down: What discipline actu…
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Adapt or Expire: What Mice Know That Managers Don’t
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12:16Send us a text Episode 28: Who Moved My Cheese? What Retail Managers Must Learn from Change In this episode of Retail101online, Mark Lack explores the timeless business parable Who Moved My Cheese? by Spencer Johnson and applies its lessons to the fast-paced world of retail. Learn how to spot change, adapt quickly, guide your team through resistanc…
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#33 - Kamal Aggarwall - From Stasis to A Bias Toward Action
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27:50This week for Episode 33 of The One Percent podcast, I’m joined by Kamal Aggarwall - tax director, husband, and dad - for a powerful conversation on momentum, mindset, and what it really means to live as your 2.0 self. Kamal first completed The Blueprint over two years ago. And this conversation isn’t about a transformation in progress - it’s about…
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#32 - Lee Edney - Putting Your Oxygen Mask On First
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31:36This week, I’m joined by Lee Edney - dad of two, newly married, and a senior leader in tech - for a conversation about the hidden cost of success when life looks fine on the outside… but doesn’t feel it. Fifteen months ago, Lee reached out with a clear goal - get in shape for his wedding. But underneath that was something deeper: stress, sluggishne…
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What Every Store Manager Gets Wrong About Butchery
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16:50Send us a text Managing the Butchery (When You're Not a Butcher) Episode 27 of Retail101online takes store managers deep into the world of butchery — without needing to pick up a knife. Host Mark Lack explores how to manage this complex, high-margin department with confidence, even if you're not trained in meat cutting. Learn to challenge shrink, m…
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#31 - Andy Taylor - It Looked Great on Paper… But Something Was Missing
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25:27This week on The One Percent podcast, I’m joined by Andy Taylor - dad, husband, and co-owner of a busy logistics business - for a powerful conversation about what really changed when he decided to stop white-knuckling life and start doing the work. Nine months ago, Andy had what most would call a great life: success in business, a happy home, a goo…
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Eight Lies About Life & Success - The Truth Will Set You Free
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15:49Send us a text Episode 26: 8 Lies About Life and Success (And The Truths That Will Set You Free) In this deeply personal episode, Mark Lack unpacks 8 common myths about life and success that hold people back in business and beyond. Inspired by a visual from Victoria Repa, this conversation blends reflection, real-world retail insights, and hard-ear…
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Resurrecting Retail - A Post Pandemic Odyssey
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12:33Send us a text Episode 25: Resurrecting Retail – The New World of Business After the Pandemic In this milestone episode, host Mark Lack explores the future of retail through the lens of Doug Stephens’ acclaimed book Resurrecting Retail. Learn how the pandemic reshaped consumer expectations, accelerated innovation, and forced an industry-wide reckon…
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#30 - Tom Yoxall p2 - From Numbing Out to Fully Alive
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31:01This week on The One Percent podcast, I’m joined again by Tom Yoxall - dad of two, sales consultant, and someone who’s completely changed the trajectory of his life in just eight months. Tom first came to me struggling with his relationship with alcohol - not a crisis, but a slow erosion. Daily drinking, poor sleep, stress, not present. He wasn’t t…
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#29 - Scott Mathieson - If nothing changes, nothing changes
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32:44This week on The One Percent podcast, I’m joined by Scott Mathieson – new dad, senior finance exec, and someone who, seven months ago, felt totally off track. Life looked great from the outside – solid career, wife pregnant with their first child – but Scott was at his lowest ebb. Unfit, stressed, reacting poorly at work, and aware he wasn’t in a p…
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Mastering Retail The Japanese Way - Tanpin Kanri
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14:21Send us a text Mastering Retail the Japanese Way: Tanpin Kanri & the Art of Precision In this insightful episode of Retail101online, we explore Tanpin Kanri, a revolutionary Japanese retail management philosophy that’s changing how stores around the world operate. Originating from Seven-Eleven Japan, Tanpin Kanri—meaning “item-by-item management”—s…
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#28 - Rick Knights - Not Depressed, But… How Small Habits = Big Changes
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33:09This week, I’m joined by Rick Knights - recruitment business owner, husband, and dad of three (including twins). A few months ago, Rick wasn’t in crisis - but something wasn’t right. On paper, life looked great. But he wasn’t showing up how he wanted to. He wasn’t present. He had f*ck all energy. He wasn’t fat, but he wasn’t healthy. A simple quote…
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#27 - John McIntosh - Overthinking, Overwhelmed… And Owning It
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29:24This week, I’m joined by John McIntosh - co-CEO, father of two, and someone who, just a few months ago, felt like he was failing on every front. Overwhelmed, burnt out, and feeling like he was doing a bad job at work, at home, and everywhere in between - John reached out, not because life was on fire, but because he knew something wasn’t right. In …
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What Storewars Teaches Us About the Game of Management
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12:22Send us a text In Episode 23 of Retail101online, we explore the hidden depths of the world-famous management simulation game Storewars. Discover how this game mirrors the realities of retail leadership — from supply chain decisions to strategic pricing, sustainability, and team dynamics. Whether you’ve played the simulation or not, this episode off…
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#26 - James Brighton - From Overwhelmed to Ownership: Two Years On
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32:35This week, I welcome back James Brighton - two years after he first completed the Blueprint. Back then, James was feeling overwhelmed, anxious, and disconnected from his own life. Today, he joins us to reflect on the journey since - how he’s built resilience, created space for what matters, and rediscovered the version of himself he thought he’d lo…
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#25 - Luke Doran - The One Percent Origin Story
19:51
19:51
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19:51In this special and more personal episode of The One Percent Podcast, I share my own journey - where the idea for The One Percent came from, the experiences that shaped my approach, and why I believe small, consistent habits are the key to sustainable growth and resilience. And how the obstacle is ALWAYS the way. From growing up in the delightful Y…
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Critical Thinking In Retail With Blooms Taxonomy
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16:28Send us a text Episode 22: Think Smart – Mastering Critical Thinking in Retail How do you teach frontline retail staff to think like leaders? In this milestone 22nd episode of Retail101online, we dive deep into the power of critical thinking using Bloom’s Taxonomy—a simple but powerful framework to level up how you learn, think, and act on the job.…
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#24 - Ross Curnow - ADHD, Anxiety & Building a Balanced Life
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29:59In this honest and insightful episode of The One Percent Podcast, I sit down with Ross Curnow - entrepreneur, husband, father, and self-proclaimed serial ADHD creative - to unpack the powerful journey of finding balance and clarity amidst life's chaos. Ross openly shares his experience of feeling lost and overwhelmed, despite outward successes such…
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#23 - Kevin Lockhart - From Self-Destructing to Balanced & Thriving
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30:51In this honest and inspiring episode of The One Percent Podcast, I sit down with Kevin Lockhart - CEO, successful entrepreneur, husband, and father of three - to explore what happens when relentless personal and professional pressures collide, and how to truly turn things around. Kevin's world was rocked by personal tragedy when he lost his father,…
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Leading With Ubuntu - I Am Because We Are
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17:35Send us a text Episode 21 – Leading the Ubuntu Way: The African Philosophy That Builds Better Retail Teams In this powerful 21st episode of Retail101online, we explore a management philosophy that’s as human as it is effective—Ubuntu. Rooted in Southern African tradition and best summarized as "I am because we are," Ubuntu offers retail managers a …
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#22 - Peter Swinburn - From Holding It Together to Confidently Thriving
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31:04In this honest and powerful episode of The One Percent Podcast, I sit down with Pete Swinburn - CEO of a leading regional law firm, husband, and dad - to uncover the reality behind a polished exterior and the courage it takes to truly transform. Pete had built a successful career, rising through the ranks with a strong presence and unwavering dedic…
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#21 - Tom Kiddle - From Hard-Charging & Broken to Thriving with Discipline
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39:07In Episode 21 The One Percent Podcast, I sit down with Tom Kiddle - husband, dad, entrepreneur, and seasoned financial services leader - to dive into what happens when the hard-charging mindset that drives early career success starts to sabotage your life. Tom had built a stellar career through grit, relentless hustle, and a "work hard, play harder…
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From Ordinary To Extraordinary With Uplifting Service
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15:34Send us a text Rise Above the Ordinary: Uplifting Service Lessons for Retail Success Welcome to a milestone episode of RETAIL101online! In Episode 20, we explore one of the most powerful tools for transforming your retail career — Uplifting Service by bestselling author Ron Kaufman. Whether you're working in fashion, food, electronics, or customer …
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#20 - Adam Bell - From Feeling Like a Failure to Thriving Everywhere
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26:57In Episode 20 of The One Percent Podcast, I sit down with Adam Bell - dad of two, husband, and tech startup leader - to unpack the realities of feeling overwhelmed and lost amid the pressures of career, family, and self-expectations. On the surface, Adam's life looked ideal: a promising career, beautiful family, and comfortable lifestyle. But inter…
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#19 - Christian Wassell - Escaping Autopilot: How to Build Habits That Stick
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29:47In this powerful and practical episode of The One Percent Podcast, I sit down with Christian Wassell - finance professional, husband, father of two, and former client - to explore the subtle trap of living life on autopilot, and how to break free from habits that quietly undermine your well-being. From the outside, Christian had everything: a thriv…
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Your Money - Your Future: Personal Finances Explained
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15:41Send us a text Episode 19 – your money, your future: personal finance basics for retail workers In this powerful and practical episode of retail101online, we explore how retail workers—especially those working abroad in the middle east—can start building a stronger financial future with simple, easy-to-understand personal finance tips. Many frontli…
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#18 – Tony Roche – Breaking The Burnout Cycle & Building Balance
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26:33In this empowering and deeply relatable episode of The One Percent Podcast, I sit down with Tony Roche—marketing professional, husband, father of two—to uncover what happens when life quietly slips into autopilot and you’re left feeling stuck, overweight, and disconnected. Tony had everything sorted externally: a successful career, beautiful family…
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Thinking Fast & Slow By Daniel Kahneman And The Impact On Retail
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13:12Send us a text In this podcast, we dive into Daniel Kahneman's "Thinking, Fast and Slow" to uncover how you can solve your everyday thinking problems. By understanding the two systems of thought—fast, intuitive reactions and slow, deliberate analysis—you'll learn how to make better decisions, avoid common cognitive biases, and enhance your problem-…
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#17 – James Forrest – Quiet Burnout to Calm, Content & In Control
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27:52In this candid and insightful episode of The One Percent Podcast, I sit down with James Forrest—actuary, husband, father of two grown-up kids, and current client—to explore what happens when life quietly slips out of alignment. James had it all on paper: a successful career, stable family, and a comfortable life. But beneath the surface, he felt di…
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#16 - Tom Williams - From Burnout & Booze to Stoic AF
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41:00In this raw and powerful episode of The One Percent Podcast, I sit down with Tom Williams—Managing Director, husband, father of four, and current client—to unpack what happens when life doesn’t just drift… it crashes. Tom shares the behind-the-scenes story of a business crisis that blindsided him—stripping him of control, purpose, and almost everyt…
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#15 - Stuart Jubb - From War Zones to Boardrooms: Leading Through Chaos
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38:27In In this episode of The One Percent Podcast, I sit down with Stuart Jubb - former British Army officer, cybersecurity executive, father, and one of my early clients - for a conversation on what it really means to lead under pressure. Stuart isn’t just a war veteran. He’s someone who’s led teams through firefights in Afghanistan, helped build and …
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#14 - Scott Parsons - Don’t Settle: You Can Have it All
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22:24In this energising episode of The One Percent Podcast, I sit down with Scott Parsons—founder of a 100-person recruitment firm, father of two, and former client—who shares the subtle but important shift that changed everything: stopping the drift and raising the bar. Scott wasn’t in crisis. Life looked great. Business was booming, his kids were thri…
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#13 - Sam Vause - The Shadow You Cast: Be the Man You Want to Be
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34:57In this deeply honest episode of The One Percent Podcast, I sit down with Sam Vause—ex-Army officer, operations leader, husband, father, and former client—to unpack what happens when the life you’re living no longer reflects the man you thought you were. Sam opens up about the slow slide that took him from disciplined and proud… to drifting, overwe…
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#12 - Tony Brown - The Wake-Up Call: When Life Forces You to Change
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42:08In this powerful episode of The One Percent Podcast, I sit down with Tony Brown—a seasoned compliance consultant, father, and former client—who shares the life-altering journey that made him reevaluate everything. From lockdown burnout and unsustainable habits to a terrifying health scare that left him alone in a hospital bed thinking he might not …
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#11 - Michael Lambe - No More Coasting: How to Take Back Control
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19:06In this episode of The One Percent Podcast, I sit down with Michael Lambe, the MD of MLamb Construction, a civil engineering business turning over £100M with 600 employees. On paper, Michael was a success—leading a thriving business, raising a young family, and managing it all. But behind the scenes, things were slipping. After a knee operation and…
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#10 - Dougie Todd - From Struggle to Strength: The Path to Resilience
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23:50In this episode of The One Percent Podcast, I sit down with Dougie Todd, a partner in a London-based professional services firm, husband, and father. At 50, Dougie found himself stuck—low energy, declining fitness, and a feeling that life was just happening to him rather than being in control of it. Despite attempts at extreme diets and hardcore tr…
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#9 - Rob Aberdein - Why Success Can Make You Weak & Ownership Is the Answer
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30:13In this episode of The One Percent Podcast, I sit down with Rob Aberdein, an entrepreneurial lawyer, business consultant, and father of three, who—like many high-achievers—found himself caught in the relentless cycle of business growth, family commitments, and personal neglect. Once a competitive athlete, Rob’s fitness and self-care took a backseat…
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#8 - Tom Yoxall - From Coasting to Clarity: Not Settling for Mediocrity
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26:55In this episode of The One Percent Podcast, I sit down with Tom Yoxall, an international business development professional who, by all accounts, had it all—thriving career, family, and success on paper. But behind the scenes, Tom was stuck in a cycle of mediocrity, coasting through life and using alcohol as a crutch to numb the discomfort of not sh…
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#7 - Steve Farrell - Burnout, Boundaries & Being in Control
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28:05In this episode of The One Percent Podcast, I sit down with Steve Farrell, a former client and long-time alumni of the program. Steve, a partner in a professional services firm, opens up about the struggles that led him to seek change—post-COVID burnout, unhealthy habits, and a growing disconnect between his outward success and internal reality. Th…
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#6 - Mike Lashmar - Why Hard Work isn't Enough & Energy Changes Everything
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20:11Mike Lashmar, Co-Founder & NED in hospitality and independant hotels, was no stranger to hard work. Building a business, managing a career, and raising a family—he was pushing full throttle. But despite his success, something was off. He was drained, unfocused, and running on fumes. In this episode of The One Percent, Mike shares how he flipped the…
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#5 - Alistair Dornan - Why Balance Isn’t the Goal & Motivation Is Overrated
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23:33In this episode of The One Percent podcast, I sit down with Alistair Dornan, former client and CRO at Gallagher, to discuss why real, lasting change doesn’t come from grinding harder or chasing balance—it comes from having a framework that works for you. Despite a successful career and a great family life on the surface, Alistair found himself stuc…
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#4 - Mark Davis – From Overwhelm to Ownership
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22:17In this episode of The One Percent, I sit down with Mark Davis, founder of the creative agency Me and Dave, father, and busy professional juggling life’s many demands. Mark opens up about how, despite outward success, he felt his life was spiralling out of control—struggling to balance work, relationships, and his own well-being. We discuss how sma…
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