Best National Association For Business Resources Podcasts (2025)

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Leaders in Customer Loyalty: Jessica Starnes on the Success of Weigel's’ My Weigel's Rewards Program 15:30

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2d ago15:30

15:30

Send us a text In the competitive world of convenience stores, where speed and service reign supreme, customer loyalty programs are becoming a pivotal factor in brand success. Weigel's, a family-owned convenience store chain based in East Tennessee, is setting a high standard with its innovative loyalty program, My Weigel's Rewards. With 85 locatio…

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Leaders in Customer Loyalty: The CEO's Desk 22:55

8d ago22:55

22:55

Send us a text 2025 Customer Loyalty Trends Uncovered Welcome to Leaders in Customer Loyalty: The CEO’s Desk, a Loyalty360 original podcast series featuring exclusive executive insights from Loyalty360 CEO Mark Johnson. In this episode, Mark unpacks the Top 11 Trends in Customer Loyalty for 2025, straight from Loyalty360’s Advisory Board sessions a…

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Leading with Care: Innovation, Franchise Success & the Future of Home Health 25:38

9d ago25:38

25:38

Todd Houghton, President of Homewatch CareGivers, joins CEO & Executive Thought Leadership to dive into the urgent challenges and exciting innovations reshaping the caregiving industry. With 90% of aging adults preferring to stay at home and a looming shortage of 2 million caregivers, Todd explains how his organization is meeting demand through str…

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Lenovo’s Jamie Linville on Building Authentic Connections and Empowering Small Businesses through Evolve Small 30:17

9d ago30:17

30:17

Send us a text In an increasingly dynamic marketplace, the role of customer loyalty has evolved far beyond transactional relationships. Today’s leading brands understand that loyalty must be earned through authentic engagement, reciprocal value and experiences that resonate on both functional and emotional levels. Lenovo, a global technology powerh…

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Breaking Barriers and Building the Future of Trucking with Melanie Simard from ISAAC Instruments 33:20

16d ago33:20

33:20

In this episode, Lindsey Trent sits down with Melanie Simard, Vice President of Safety Compliance at ISAAC Instruments, to explore her inspiring and unconventional journey through the trucking industry. From starting in logistics to driving heavy loads across tough routes, Melanie broke barriers in a male-dominated field and steadily transitioned i…

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Creating Unforgettable Moments: How VIP Nation Builds Loyalty Through Emotional Experience 21:04

16d ago21:04

21:04

Send us a text For many fans, the first concert or professional sporting event they attend is more than just entertainment. It’s a core memory. It’s the roar of the crowd, the closeness of family, and the once-in-a-lifetime thrill of seeing a favorite artist or team live. Today’s consumers no longer settle for a faraway seat or generic experience; …

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Leaders in Customer Loyalty: Industry Voices Modernizing Loyalty with Insight, Flexibility, and Emotional Connection: A Conversation with Beth McCoy, President of CORA Loyalty 26:16

18d ago26:16

26:16

Send us a text Brands currently face a variety of challenges including rising customer expectations, generational differences, and increasing desire for seamless omnichannel experiences. CORA Loyalty is answering that call with a comprehensive portfolio that integrates next-gen tech, deep personalization, and strategic services. At the helm is Beth…

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Loyalty for Good: How AARP Rewards Drives Emotional Engagement and Meaningful ChangeUntitled Episode 22:47

23d ago22:47

22:47

Send us a text In the world of customer loyalty, few programs embody purpose as completely as AARP Rewards. More than a points-based platform, it’s a mission-driven engagement engine designed to empower people aged 50 and older to live better, healthier lives. By leveraging traditional loyalty mechanisms in non-traditional ways, AARP has built an e…

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NCDA Updates: 2025 Conference Overview with Marty Apodaca 16:11

25d ago16:11

16:11

In this episode, Melissa Venable, NCDA's Director of Professional Development, talks with NCDA President Marty Apodaca about the upcoming NCDA 2025 Global Career Development Conference, scheduled for June 18-20 in Atlanta, Georgia. Marty discusses the theme he selected, Autonomy to Change: Evolving and Adapting Career Development in Revolutionary T…

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Leaders in Customer Loyalty: Industry Voices Personalization at Scale: How Blings Is Transforming Customer Loyalty with Real-Time Video 21:13

25d ago21:13

21:13

Send us a text In an era of short attention spans and digital overload, traditional loyalty communications are increasingly falling flat. For Yosef Peterseil, COO and Co-Founder of Blings, the solution lies not just in better content, but in a more engaging medium altogether. "We're all in a video world. We're all on TikTok and YouTube and Netflix,…

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An Expert Explains: Medicaid Cuts Will Hurt Us All 37:07

26d ago37:07

37:07

Mentioned in this episode: Tell Congress to protect Medicaid funding - https://www.nea.org/advocating-for-change/action-center/take-action/dont-slash-medicaid-and-childrens-health-care Call in and share your story - Call 866-426-2631 Find out more about Medicaid’s impact in your school district, congressional district, or state. Organize locally us…

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Noodles & Company Builds Loyalty by Honoring the Noodle—and the Customer 32:40

1M ago32:40

32:40

Send us a text For over three decades, Noodles & Company has served globally inspired noodle dishes with a side of comfort. But in today’s competitive and value-conscious quick-service landscape, staying relevant, and resonant, requires more than just a beloved bowl of pasta. For Executive Vice President of Marketing Steve Kennedy, long-term succes…

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Building the Future of Trucking: Tenstreet’s Tools and Talent Pipeline with Christy Choice 26:44

1M ago26:44

26:44

In the latest episode featuring Christy Choice from Tenstreet, Christy shared her journey from healthcare software to the trucking industry, highlighting her passion for the field's regulation and continuous learning opportunities. She discussed Tenstreet's comprehensive fleet management solutions that support the entire driver lifecycle, along wit…

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Leaders in Customer Loyalty: Brand Stories | Cleveland Cavaliers Upping the Loyalty Game 28:59

1M ago28:59

28:59

Send us a text As one of the NBA’s most recognized franchises, the Cleveland Cavaliers are deeply woven into the cultural and civic fabric of their city. Behind the high-octane action on the court is a strategic and increasingly sophisticated approach to fan engagement powered by the Cavaliers Marketing team. Central to the marketing team’s success…

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Leaders in Customer Loyalty: Industry Voices | Driving Loyalty with Purpose: A Conversation with Chris Jones of ITA Group 20:03

1M ago20:03

20:03

Send us a text In this episode of Leaders in Customer Loyalty: Industry Voices, Loyalty360 sits down with Chris Jones, Senior Vice President of Engagement Solutions at ITA Group, for a detailed discussion on the evolving strategies driving customer loyalty in today’s competitive landscape. With decades of experience spanning consumer products, fina…

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Strategic Partnerships and Purposeful Leadership in Times of Uncertainty 36:46

1M ago36:46

36:46

In this episode, Innovia Wealth's Michael Berkemeier and Aaron Veldheer join host Jennifer Kluge to share how they built a thriving partnership, lead through uncertainty, and foster a values-driven culture. Hear how daily habits, emotional intelligence, and strategic risk-taking fuel long-term success—for their clients and their team.…

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Leaders in Customer Loyalty: Brand Stories | Fleet Feet's Milestone Moment: How a Community-First Retailer Is Elevating Loyalty for the Long Run 22:27

1M ago22:27

22:27

Send us a text Health and wellness have become foundational to the modern lifestyle, with consumers redefining what fitness looks like shifting from traditional gym routines to more holistic and mobile-friendly approaches. Walking, hiking, cycling, and fitness-tracking apps are now integral parts of personal health journeys. This evolution has crea…

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Publishing a Career Development Book with Sujata Ives and Paula Brand 38:33

2M ago38:33

38:33

In this episode, Melissa Venable, NCDA Director of Professional Development, discusses writing and publishing career development books with guests Sujata Ives and Paula Brand. They discuss their motivations, the long and challenging process of publishing, the costs involved, and the differences between self-publishing and traditional publishing. Su…

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Lawyers Explain: Anti-Immigrant Policies and Education 36:19

2M ago36:19

36:19

Mentioned in this episode: Safe Zone policies - https://www.nea.org/resource-library/safe-zone-school-districts NEA’s Immigration Resource Hub - https://www.nea.org/resource-library/guidance-immigration-issues Open letter to Higher Ed admin - https://www.nea.org/open-letter-protect-speech-college-and-university-campuses Legal resources for immigran…

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Petro-Canada Driving Loyalty Through Purpose, Partnerships, and Personalization 24:58

2M ago24:58

24:58

Send us a text In a highly competitive and commoditized fuel retail landscape, Petro-Canada, a Suncor business, is refining what customer loyalty looks like. Celebrating 50 years of serving Canadians coast to coast, the brand is leveraging deep insights, digital transformation, and purpose-driven partnerships to build emotional loyalty and maintain…

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Leaders in Customer Loyalty Industry Voices: Maritz’s Mary Luckey on Reward Strategy, Personalization, and the Future of Loyalty 21:46

2M ago21:46

21:46

Send us a text For brands aiming to deepen engagement and create meaningful loyalty experiences, the traditional "earn and burn" model is no longer enough. In today’s Industry Voices, Mary Luckey, Reward Strategy Director at Maritz, shares her perspective on how loyalty programs must evolve to remain relevant — and why reward strategy is at the hea…

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Executive Spotlight: Tim Glomb, Wunderkind 18:06

2M ago18:06

18:06

Send us a text In this Executive Spotlight, Loyalty360 CEO Mark Johnson speaks with Tim Glomb, Head of Operational AI at Wunderkind. Glomb’s unconventional journey—from touring the world with platinum-selling rock bands to producing for MTV and now leading AI operations at a marketing technology powerhouse—offers a fresh, candid view on the future …

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Leaders in Customer Loyalty Brand Story: Virginia Lottery Bets Big on Customer Loyalty with Purpose-Driven Personalization 24:51

2M ago24:51

24:51

Send us a text In a category often rooted in tradition, the Virginia Lottery is proving that innovation in customer loyalty can thrive even in a highly regulated and complex environment. Under the leadership of Prudence Milligan, Senior Customer Strategy Manager, the Virginia Lottery has launched a forward-thinking, points-based loyalty program tha…

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Defending the Drivers: Inside 35 Years of Legal Support with Driver’s Legal Plan 40:01

2M ago40:01

40:01

In this episode of NGT Talks, host Lindsay Trent engages with Brad Klepper and Marilyn Surber from Driver's Legal Plan, who share insights into their 35-year history as a national law firm dedicated to defending CDL drivers and motor carriers. The discussion covers the company's affordable legal services, wherein drivers pay a flat fee of $100 per …

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Industry Voices: Accelerating Loyalty Through Mobile-First Engagement with Bambu’s Kyle Pretsch 33:41

2M ago33:41

33:41

Send us a text Brands are inundated with tools, touchpoints, and evolving consumer behaviors amid increasing economic uncertainty. In the current context the challenge isn't merely building loyalty, it’s operationalizing it at scale and speed. For Kyle Pretsch, President of Bambu, the solution starts with a fundamental shift in perspective: meet cu…

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Everyday Getaways and Extraordinary Customer Loyalty: A Deep Dive with Tropical Smoothie Cafe® 25:22

2M ago25:22

25:22

Send us a text In today's highly competitive restaurant landscape, standing out requires more than just great food. It demands seamless digital experiences, deep emotional connections, and a loyalty strategy that touches every part of the brand. Tropical Smoothie Cafe is meeting that challenge head-on, leveraging loyalty principles to create what i…

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A Lawyer Explains: "DEI" and Anti-Equity Policies in Schools 38:07

2M ago38:07

38:07

The Trump administration is waging war against diversity, equity, and inclusion. But what does that mean for educators when it comes to discussing race, equity, and history in the classroom? How can schools continue to foster inclusive learning environments despite these restrictions? Alice O’Brien, general counsel for the National Education Associ…

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Season 5, Episode 5: Celebrating National Apprenticeship Day with MTA NYC Transit 42:30

2M ago42:30

42:30

In honor of National Apprenticeship Day, APTA is spotlighting the Metropolitan Transportation Authority’s (MTA) Elevators & Escalators Apprenticeship Program at New York City Transit (NYCT). With a dedicated team of 400 employees maintaining over 600 pieces of equipment, MTA’s program is an outstanding example of how to grow and sustain a skilled w…

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Representation in the Workplace - LaChish Rigg and Blanca Rosales-Ahn 40:07

2M ago40:07

40:07

This episode features a conversation about representation in the workplace in which LaChish Rigg, CEO of LJR Training & Coaching and Past President of the New Jersey Career Development Association, hosts Blanca Rosales-Ahn, founder of BRAHN Career Educational Consulting Services. The discussion covers the impact of representation on workplace cultu…

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Leaders in Customer Loyalty Industry Voices: Switchfly’s Nowell Outlaw on Travel as the Ultimate Loyalty Catalyst 25:35

2M ago25:35

25:35

Send us a text Brands are continually seeking innovative ways to enhance member engagement and provide additional value through their customer loyalty strategies. Integrating travel experiences into rewards portfolios has emerged as a compelling strategy to achieve these goals. In this edition of Leaders in Customer Loyalty: Industry Voices, Loyalt…

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Executive Spotlight: Ryan Draude, Giant Foods 37:13

2M ago37:13

37:13

Send us a text In this Executive Spotlight, Loyalty360 CEO Mark Johnson speaks with Ryan Draude, Head of Loyalty Offer Management and Shopper Marketing at Giant Food. Draude shares his forward-thinking perspectives on building loyalty in a highly competitive and increasingly value-driven grocery market. With experience spanning financial services, …

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The Transport Crisis: Inside the Global Driver Shortage with Natalia Corchado from the IRU 54:53

2M ago54:53

54:53

In this episode, Lindsey talks with Natalia Corchado from the International Road Transport Union (IRU), focusing on the critical issues facing the road transport sector. Natalia highlighted IRU’s role in advocating for trucking, bus, coach, and taxi industries, and discussed the organization’s efforts to tackle decarbonization, driver shortages, an…

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Publix’s Approach to Nurturing Loyalty with a People-First, Legacy-Driven Approach 24:18

2M ago24:18

24:18

Send us a text For nearly a century, Publix has been a cornerstone of the Southeast’s grocery landscape, earning a level of customer devotion that transcends traditional shopping habits. Founded in 1930 by George Jenkins, the company has grown from a single store in Winter Haven, Florida, to nearly 1,400 stores across eight states, all while remain…

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Industry Voices: Jonathan Silver of Engage People on the Power of Pay with Points and Loyalty Innovation 22:01

2M ago22:01

22:01

Send us a text In an era where brands are increasingly scrutinizing the financial impact of their loyalty strategies, Jonathan Silver, CEO of Engage People, has a clear message: loyalty programs must drive measurable, positive ROI or risk becoming expendable. Speaking with Loyalty360 as part of the "Leaders in Customer Loyalty: Industry Voices" ser…

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The Bold Voice of Leadership: Emotional Intelligence, Radical Candor, and Executive Presence with Kim Boudreau Smith 37:09

3M ago37:09

37:09

In this episode of CEO and Executive Thought Leadership, host Jennifer Kluge interviews leadership expert Kim Boudreau Smith, discussing key aspects of effective leadership, including emotional intelligence, radical candor, and executive presence.By National Association for Business Resources

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Leaders in Customer Loyalty Brand Stories featuring Office Depot | Enhancing the Customer Experience in Today’s Work Environment 27:32

3M ago27:32

27:32

Send us a text In an era where retail continues to evolve at breakneck speed, Office Depot and OfficeMax are setting a new standard for how customer loyalty is earned, nurtured, and scaled. With hybrid work as the new norm and customer expectations growing more complex, Office Depot is meeting the moment with a bold blend of personalized service, s…

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Guiding Careers in Data Science, AI, and Cybersecurity with Deborah Sgro 35:21

3M ago35:21

35:21

In this episode hosted by Melissa Venable, NCDA Director of Professional Development, Deborah Sgro, founder of Beyond the Glass Ceiling, LLC, and the global mentoring director for Women in Big Data, explains the work and interconnectedness of data science, artificial intelligence (AI), and cybersecurity career fields. She emphasizes the importance …

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Season 5, Episode 4: A Next Gen Recruitment Strategy That Works: HNTB’s Internship Program 53:48

3M ago53:48

53:48

APTA is celebrating National Internship Awareness Month by featuring HNTB’s successful program. If you are ready to learn more about a strategic approach to organically recruit the next generation of talent, while engaging your staff in fulfilling work, tune into this episode of APTA’s official podcast, The Transit Authority! HNTB interns are assig…

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Leaders in Customer Loyalty Brand Stories featuring Feeding America 28:50

3M ago28:50

28:50

Send us a text How Loyalty Principles Drive Impact in the Nonprofit Sector Loyalty professionals spend much of their time optimizing engagement, designing value exchanges, and driving long-term brand affinity. While these strategies are typically associated with commercial brands, they’re just as relevant, and arguably more critical, in the nonprof…

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What can we do about cyberbullying? 32:40

3M ago32:40

32:40

With the rise of social media and constant online communication, bullying is affecting students in new, pervasive ways, and schools are often on the front lines of addressing it. Madeline Micou, a middle school counselor with over two decades of experience in education, shares her insights on the realities of cyberbullying, how it differs from trad…

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Leaders in Customer Loyalty Brand Stories featuring Portillo’s 29:49

3M ago29:49

29:49

Send us a text Bringing Loyalty to Life with an Authentic, Brand-First Approach Since its founding in 1963, Portillo’s has built a loyal following with its crave-worthy Chicago-style street food, from iconic Italian beef sandwiches to its famous chocolate cake. Customers don’t just dine at Portillo’s—they celebrate there, creating memories that spa…

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MicroSkills for Enhancing Career and Well-Being with Adaira Landry and Resa Lewiss 28:22

3M ago28:22

28:22

In this episode, Melissa Venable hosts Dr. Resa Lewiss, a professor of emergency medicine at the University of Alabama at Birmingham, and Dr. Adaira Landry, an emergency medicine doctor at Harvard/Brigham and Women's Hospital for a discussion of takeaways from their book: MicroSkills: Small Actions, Big Impact. The conversation emphasizes skills li…

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Leaders in Customer Loyalty: Executive Spotlight featuring Per Jensen, Director of Loyalty, Stop and Shop 26:47

3M ago26:47

26:47

Send us a text Welcome to the latest installment of Leaders in Customer Loyalty, the podcast where Loyalty360 sits down with some of the most innovative and accomplished leaders in customer loyalty, engagement, and experience. As part of our Executive Spotlight series, we’re excited to feature a conversation with Per Jensen, Director of Loyalty at …

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First Tech's Commitment to Innovation and Customer Loyalty: An Exclusive Interview with Mairi Burns 32:22

3M ago32:22

32:22

Send us a text First Tech Federal Credit Union has a long-standing history of serving individuals in the tech industry, providing financial services tailored to their unique needs. In a recent interview, Mairi Burns, Vice President of Brand Marketing at First Tech, discussed the organization’s strategic vision, customer loyalty initiatives, and the…

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Leaders in Customer Loyalty: Executive Spotlight Featuring Don Smith, Chief Consulting Officer, Capillary 42:30

4M ago42:30

42:30

Send us a text In this edition of Loyalty360’s Executive Spotlight, we speak with Don Smith, Chief Consulting Officer at Capillary Technologies. With nearly two decades of experience at Brierley, now part of Capillary, Don offers unique insight into the evolving loyalty landscape — from program design and advanced analytics to the role of AI-driven…

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Leaders in Customer Loyalty: Brand Stories | How Applebee’s Date Night Pass is Redefining Romantic Dining 25:55

4M ago25:55

25:55

Send us a text For many, Applebee’s is more than just your neighborhood bar and grill, it’s a place where lifelong memories are made. Whether it’s a first date, a post-game meal with teammates, or a family gathering, the brand has fostered deep emotional connections with its guests for generations. By focusing on personalization, relevance, and emp…

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Building a Neurodiverse-Affirming Career Development Practice with Janine Rowe and Elle O'Flaherty 40:26

4M ago40:26

40:26

In this podcast episode, Melissa Venable, NCDA's Director of Professional Development, hosts a conversation on creating neurodiverse-affirming practices with Janine Rowe, a licensed mental health counselor, and Elle O'Flaherty, Principal of Interlace Solutions Coaching. They discuss the concept of neurodiversity, which includes conditions like auti…

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Leaders in Customer Loyalty: Industry Voices Featuring Mladen Vladic, Head of Products and Services for Loyalty at FIS 29:01

4M ago29:01

29:01

Send us a text Loyalty programs are undergoing a transformation, driven by shifting consumer expectations, technological advancements, and an increased focus on delivering real value. As brands navigate this evolving landscape, they’re making bold moves to refine, reinvent, and, in some cases, completely overhaul their loyalty strategies. In this i…

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Leaders in Customer Loyalty: Executive Spotlight featuring Aly Blawat, Senior Director of Customer Strategy at Blain’s Farm and Fleet 32:42

4M ago32:42

32:42

Send us a text Welcome to another Leaders in Customer Loyalty: Executive Spotlight, where we bring you insights from top executives driving innovation and excellence in customer engagement. Today, we’re thrilled to feature Aly Blawat, Senior Director of Customer Strategy at Blain’s Farm and Fleet. She is a seasoned leader in customer loyalty and th…

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From Business Owner to Next Chapter: Mary Starr on Leadership, Legacy & Transition 31:40

4M ago31:40

31:40

What happens after a successful career? In this episode of CEO and Executive Thought Leadership, Jennifer Kluge speaks with Mary Starr, former owner and executive of The Starr Group, about her journey of selling her business and transitioning into retirement. Mary shares insights on preparing for a sale, protecting company culture, and ensuring a s…