Inside NiCE: Strategy, AI, And The Future Of CX- Special Episode From NiCE Interactions Advice From A Call Center Geek! podcast

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Inside NiCE: Strategy, AI, and the Future of CX- Special Episode from NiCE Interactions

Advice from a Call Center Geek!

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published 10d ago

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This episode sounds as good as it gets — huge thanks to Christopher Irwin-Dudek, VP of Marketing Communications at NICE, for joining me.

We dive into a wide-ranging conversation covering:

The new leadership vision at NICE and what it means for the future
Whether NICE sees itself as a CCaaS platform, an AI powerhouse, or both
The evolving role of major CRMs in the contact center AI landscape
And a whole lot more behind-the-scenes insight from one of the most influential CX tech companies out there

If you're in the contact center, customer experience, or enterprise tech space, this is a must-listen. Don’t miss it.

Tom Laird’s 100% USA-based, AI-powered contact center. As the only outsourcing partner on the NICE CXone Customer Executive Council, Expivia is redefining what it means to be a CX tech partner. Learn more at expiviausa.com.

Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/
Follow on TikTok: https://www.tiktok.com/@callcenter_geek
Linkedin Group: https://www.linkedin.com/groups/9041993/
Watch us: Advice from a Call Center Geek Youtube Channel

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243 episodes

#Tech #Thomas Laird #Contact Center #Call Center Operations #Customer Service #Speech Analytics #Call Center Technology #Customer Experience #Expivia #Omnichannel #Usa Call Center #Call Center Outsourcing #Marketing #Business #Center #BPO

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