In this episode of the Restaurant Technology Guys Podcast, Jeremy Julian talks with Danny Klein, freshly promoted to VP Editorial Director at WTWH Media's FRH properties. They delve deep into the state of the restaurant industry, discussing everything from the surge of bankruptcies and the challenges of rising costs, to evolving consumer preferences and the impact of technology. Danny shares insights on value perceptions, brand adaptations like those of Chili’s and Texas Roadhouse, and the future roles of QSR, casual dining, and even C-stores. The conversation also explores the intricate balance between maintaining quality service and embracing new tech to optimize operations and enhance customer experiences.
00:00 Danny Klein
00:43 Introduction and Guest Introduction
00:58 Danny Klein's Role and Responsibilities
01:58 Current Challenges in the Restaurant Industry
03:50 Value Perception in Dining
06:07 Opportunities in the Restaurant Sector
19:08 Technology's Impact on the Restaurant Experience
28:57 Convergence of Restaurants and C-Stores
34:24 Conclusion and How to Follow Danny Klein