In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian welcomes back a returning guest from Pollo Campero. They discuss sustainable growth, entering new markets, and engaging guests through modern platforms. The guest, Pollo Campero’s VP of Franchise Development, shares insights on brand expansion, customer experience, and leveraging technology. They delve into the brand's strategic efforts during the pandemic, including implementing a mobile app, optimizing kitchens, and expanding customer experience programs. The episode highlights Pollo Campero’s growing presence in the U.S., their marketing strategies to connect with younger generations, and the importance of supply chain logistics. The conversation also touches on the integration of automation and AI in their operations and the significance of maintaining strong supplier relationships.

00:00 Audio Pollo Campero

00:59 Introduction and Welcome

01:30 Guest Background and Experience

02:27 Brand Evolution and Growth

06:39 Unique Dining Experience

09:54 Market Expansion Strategy

14:17 Supply Chain and Distribution

17:20 Engaging Younger Demographics

22:22 Customer Experience and Feedback

24:46 Pandemic Impact and Recovery

29:47 Technology and Innovation

35:04 Long-term Vision and Partnerships

37:30 Conclusion and Contact Information